TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
sherrip7 from
Turbo Tax is Easy
I have used Turbo Tax for 4 years and it has been so easy!
Date published: 2022-04-19
Rated 3 out of 5 by
Becks22 from
Horrible Assistance
I did the live chat for help on several items. The agent was frustrated to connect to my screen and said forget about it. They kept rushing me to end chat. Finally at the end when I asked about if I can change the turbo deluxe pay option, they ended the chat. If you have no patience, customer service is not for you. I don't appreciate how I was treated especially when taxes are stressful enough.
Date published: 2022-04-19
Rated 4 out of 5 by
Jahmac from
There Great
I was a great experience...I will use again each year... l learn a lot this year and I will recommend to my friends and family...
Date published: 2022-04-19
Rated 5 out of 5 by
Karan75 from
I love Turbo Tax
I have been using Turbo Tax for years. It is so easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by
Ceidson3042 from
Easy
Easy..... . ................................ .......
Date published: 2022-04-19
Rated 5 out of 5 by
milak from
Flawless, Simple and stress-free
I have been doing my taxes with Turbo tax for 8 years. I cant imagine doing it through anyone else. Thanks Guys.
Date published: 2022-04-19
Rated 5 out of 5 by
Americangirl74 from
Turbo tax was easy
It was super easy to do, extremely simple interface
Date published: 2022-04-19
Rated 5 out of 5 by
Jax716 from
Great product!
I did it!!! You made it possible to file for myself!!!
Date published: 2022-04-19
Rated 5 out of 5 by
Hannahray from
TurboTax is helpful and efficient!
Turbotax is very simple to go through , and efficient! It was definitely informative , and I found exactly what I needed!
Date published: 2022-04-19
Rated 1 out of 5 by
WhyD0IN33DANickname from
I lost money from my original refund for no reason
My original refund said I would get $2,512.70. I was charged $207 dollars because of using TurboTax online and was forced to pay for upgrades to the standard service. No explanation provided as to why that is but okay. Then at the end my refund back said it would be $1700. Now if my math is correct…that doesn’t make any bit of sense. EVEN BETTER, no explanation as to why it was so much lower. Cool stuff.
All TurboTax® Offerings Reviews - Page 7257
Date published: 2022-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
sherrip7 from
Turbo Tax is Easy
I have used Turbo Tax for 4 years and it has been so easy!
Date published: 2022-04-19
Rated 3 out of 5 by
Becks22 from
Horrible Assistance
I did the live chat for help on several items. The agent was frustrated to connect to my screen and said forget about it. They kept rushing me to end chat. Finally at the end when I asked about if I can change the turbo deluxe pay option, they ended the chat. If you have no patience, customer service is not for you. I don't appreciate how I was treated especially when taxes are stressful enough.
Date published: 2022-04-19
Rated 4 out of 5 by
Jahmac from
There Great
I was a great experience...I will use again each year... l learn a lot this year and I will recommend to my friends and family...
Date published: 2022-04-19
Rated 5 out of 5 by
Karan75 from
I love Turbo Tax
I have been using Turbo Tax for years. It is so easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by
Ceidson3042 from
Easy
Easy..... . ................................ .......
Date published: 2022-04-19
Rated 5 out of 5 by
milak from
Flawless, Simple and stress-free
I have been doing my taxes with Turbo tax for 8 years. I cant imagine doing it through anyone else. Thanks Guys.
Date published: 2022-04-19
Rated 5 out of 5 by
Americangirl74 from
Turbo tax was easy
It was super easy to do, extremely simple interface
Date published: 2022-04-19
Rated 5 out of 5 by
Jax716 from
Great product!
I did it!!! You made it possible to file for myself!!!
Date published: 2022-04-19
Rated 5 out of 5 by
Hannahray from
TurboTax is helpful and efficient!
Turbotax is very simple to go through , and efficient! It was definitely informative , and I found exactly what I needed!
Date published: 2022-04-19
Rated 1 out of 5 by
WhyD0IN33DANickname from
I lost money from my original refund for no reason
My original refund said I would get $2,512.70. I was charged $207 dollars because of using TurboTax online and was forced to pay for upgrades to the standard service. No explanation provided as to why that is but okay. Then at the end my refund back said it would be $1700. Now if my math is correct…that doesn’t make any bit of sense. EVEN BETTER, no explanation as to why it was so much lower. Cool stuff.
All TurboTax® Offerings Reviews - Page 7257
Date published: 2022-04-19