TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from May be my last use unable to enter requested info charged to file state return when one state efile was included in the purchase an extra $20 that no one could explain, remove or refund
Date published: 2022-04-02
Rated 5 out of 5 by from Excellent Service and Fine Products Ms. Phyllis Conner has provide expert, thorough, friendly, and patient guidance during the tax preparation process. This is the second year of using your service to prepare my federal income tax, and I intend to continue.
Date published: 2022-04-02
Rated 5 out of 5 by from So simple! As always, TurboTax took me through all the steps for my type of return. It was easy and logical!
Date published: 2022-04-02
Rated 4 out of 5 by from Some worksheets difficult, filing was successful It went mostly smooth. The worksheet for 401(k) was difficult for me because it was asking questions that didn't appear to get at tax information. The tip to consult my plan coordinator was useful. Your ending was long and drawn out. Suggested that after the next bit of info we where ready to file. The next step would be to gather another set of data because we need this or that. That played on my nerves.
Date published: 2022-04-02
Rated 4 out of 5 by from Good experience This was a more difficult return because of the initiation of RMD, be between turbotax and my providers we got it figured out.
Date published: 2022-04-02
Rated 5 out of 5 by from Pleasant Experience The agents were absolutely wonderful. They were very informative, personal and friendly.
Date published: 2022-04-02
Rated 5 out of 5 by from I appreciate TurboTax! I was always afraid to use TurboTax just because I thought it was going to be difficult and confusing and only drive me to make a mistake when filing my own taxes. I have used H&R Block until this current year, where I will file my own taxes from this point forward using TurboTax. Thank you!!
Date published: 2022-04-02
Rated 2 out of 5 by from Too many bugs The software kept repeating data entry sections. After completing one part of the section it would go back through a previously completed part. This was a particular problem for listing foreign accounts where it did this at least 5-6 times. This section for foreign accounts is still not allowing data to be entered properly. If there is more than one account, the forms are never filled in correctly - fields are missing, information is incorrect, extra forms are included that are blank. Its a mess. I have complained repeatedly about local taxes. The Ohio RITA section never completes correctly - W2s are duplicated, the data cannot be edited, and the local taxes are not recorded. I have never been able to file my local taxes and have to do it manually or through the RITA website. FIX THIS!!!
Date published: 2022-04-02
Rated 4 out of 5 by from Easy to use Easy to use and good explanations to everything. Happy
Date published: 2022-04-02
Rated 1 out of 5 by from Will charge for the free service Need to ask for an update for them to work on your refund
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 7240
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from May be my last use unable to enter requested info charged to file state return when one state efile was included in the purchase an extra $20 that no one could explain, remove or refund
Date published: 2022-04-02
Rated 5 out of 5 by from Excellent Service and Fine Products Ms. Phyllis Conner has provide expert, thorough, friendly, and patient guidance during the tax preparation process. This is the second year of using your service to prepare my federal income tax, and I intend to continue.
Date published: 2022-04-02
Rated 5 out of 5 by from So simple! As always, TurboTax took me through all the steps for my type of return. It was easy and logical!
Date published: 2022-04-02
Rated 4 out of 5 by from Some worksheets difficult, filing was successful It went mostly smooth. The worksheet for 401(k) was difficult for me because it was asking questions that didn't appear to get at tax information. The tip to consult my plan coordinator was useful. Your ending was long and drawn out. Suggested that after the next bit of info we where ready to file. The next step would be to gather another set of data because we need this or that. That played on my nerves.
Date published: 2022-04-02
Rated 4 out of 5 by from Good experience This was a more difficult return because of the initiation of RMD, be between turbotax and my providers we got it figured out.
Date published: 2022-04-02
Rated 5 out of 5 by from Pleasant Experience The agents were absolutely wonderful. They were very informative, personal and friendly.
Date published: 2022-04-02
Rated 5 out of 5 by from I appreciate TurboTax! I was always afraid to use TurboTax just because I thought it was going to be difficult and confusing and only drive me to make a mistake when filing my own taxes. I have used H&R Block until this current year, where I will file my own taxes from this point forward using TurboTax. Thank you!!
Date published: 2022-04-02
Rated 2 out of 5 by from Too many bugs The software kept repeating data entry sections. After completing one part of the section it would go back through a previously completed part. This was a particular problem for listing foreign accounts where it did this at least 5-6 times. This section for foreign accounts is still not allowing data to be entered properly. If there is more than one account, the forms are never filled in correctly - fields are missing, information is incorrect, extra forms are included that are blank. Its a mess. I have complained repeatedly about local taxes. The Ohio RITA section never completes correctly - W2s are duplicated, the data cannot be edited, and the local taxes are not recorded. I have never been able to file my local taxes and have to do it manually or through the RITA website. FIX THIS!!!
Date published: 2022-04-02
Rated 4 out of 5 by from Easy to use Easy to use and good explanations to everything. Happy
Date published: 2022-04-02
Rated 1 out of 5 by from Will charge for the free service Need to ask for an update for them to work on your refund
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 7240