TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo Tax is great! Easy experience! Instructions were straight forward and so easy to follow.
Date published: 2022-02-25
Rated 5 out of 5 by from Go To product every year I have used Turbotax for many years because it eliminates all the tiny print on the paper documents from IRS. I really like the conversation entry method, though sometimes the thoroughness of the details within details are tedious. There has never been any problem until this year when North Carolina changed some forms and there was a 3-week delay in my being to file that return. I never used the support until this year, and it was very uneven. One time the call-back just rang and then hung up. Another time, when it rang, I answered and heard a lady in the background talking to her children. I yelled, but she never heard me. The last time, I got a real person, who was helpful, but definitely not English as a first language. Emails were helpful usually, but I did get one that said the NC problem was resolved and it turned out that the program was not ready, but the next projection said it would be available today, and it was, and I finally got it sent for sure. After years, it is very easy to know the order of all the paperwork that it need to fly through the questionaires.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax works Made my taxes a breeze. Having them help me with the brokerage account tax end of it was a huge relief.
Date published: 2022-02-25
Rated 5 out of 5 by from Great product Simple and easy to use with guided instructions. Used for the past 10 years.
Date published: 2022-02-25
Rated 4 out of 5 by from EASY TO USE THE MORE YEARS YOU USE IT THE EASIER IT BECOMES...
Date published: 2022-02-25
Rated 4 out of 5 by from Turbo Tax Overall Is A Good Experience It was easy to use but ur personal assistant reps were OK cld of been a little more informative but overall was a good experience
Date published: 2022-02-25
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax is so easy and helpful if needed. I love it.
Date published: 2022-02-25
Rated 5 out of 5 by from TurboTax is EXTREMELY EASY TO USE!!!! Even a first time user can do this with no problem!
Date published: 2022-02-25
Rated 4 out of 5 by from TurboTax online is easy to use I use TurboTax every year to file and have always found it easy and straightforward. I am taking off one star because this year I paid for my TurboTax (card was charged) however I never completed the e-file process. Obviously, this is my fault but I wish I would have received a reminder email or something to let me know that I paid but did not ever actually "e-file".
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax is the way to go Turbo Tax has excellent people working to assist with your tax form if needed.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7239
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! Easy experience! Instructions were straight forward and so easy to follow.
Date published: 2022-02-25
Rated 5 out of 5 by from Go To product every year I have used Turbotax for many years because it eliminates all the tiny print on the paper documents from IRS. I really like the conversation entry method, though sometimes the thoroughness of the details within details are tedious. There has never been any problem until this year when North Carolina changed some forms and there was a 3-week delay in my being to file that return. I never used the support until this year, and it was very uneven. One time the call-back just rang and then hung up. Another time, when it rang, I answered and heard a lady in the background talking to her children. I yelled, but she never heard me. The last time, I got a real person, who was helpful, but definitely not English as a first language. Emails were helpful usually, but I did get one that said the NC problem was resolved and it turned out that the program was not ready, but the next projection said it would be available today, and it was, and I finally got it sent for sure. After years, it is very easy to know the order of all the paperwork that it need to fly through the questionaires.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax works Made my taxes a breeze. Having them help me with the brokerage account tax end of it was a huge relief.
Date published: 2022-02-25
Rated 5 out of 5 by from Great product Simple and easy to use with guided instructions. Used for the past 10 years.
Date published: 2022-02-25
Rated 4 out of 5 by from EASY TO USE THE MORE YEARS YOU USE IT THE EASIER IT BECOMES...
Date published: 2022-02-25
Rated 4 out of 5 by from Turbo Tax Overall Is A Good Experience It was easy to use but ur personal assistant reps were OK cld of been a little more informative but overall was a good experience
Date published: 2022-02-25
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax is so easy and helpful if needed. I love it.
Date published: 2022-02-25
Rated 5 out of 5 by from TurboTax is EXTREMELY EASY TO USE!!!! Even a first time user can do this with no problem!
Date published: 2022-02-25
Rated 4 out of 5 by from TurboTax online is easy to use I use TurboTax every year to file and have always found it easy and straightforward. I am taking off one star because this year I paid for my TurboTax (card was charged) however I never completed the e-file process. Obviously, this is my fault but I wish I would have received a reminder email or something to let me know that I paid but did not ever actually "e-file".
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax is the way to go Turbo Tax has excellent people working to assist with your tax form if needed.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7239