TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Turbo Tax difficulty I have used Turbo Tax since at least 2011, this year, I had many issues. I had to uninstall and re-install the program 3 times to complete the Federal return. Even though I bought Turbo Tax deluxe, I was not able to complete the State return. I spent over 3 hours with the help desk with no avail (Haley and Kenya tried every avenue and were super nice.) The time that this took, I could have completed manually quicker!
Date published: 2022-04-01
Rated 5 out of 5 by from Easy software to follow! First year filing federal and states electronic. Easy process.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbotax is nice and easy best way to do your taxes. clean and simple doesn't take long
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax is Awesome Does it all for you, easy to use, very efficient!!
Date published: 2022-04-01
Rated 3 out of 5 by from hidden fees everywhere I have always used the free TurboTax but for some reason, it automatically "upgraded" me for TurboTax Deluxe, which is $59. THEN, it had me pay $49 to submit my state return in addition to my federal return. AND if you use your refund to pay for TurboTax, it's an extra $39 fee. Not a service I will use anymore--the ease is not worth the price.
Date published: 2022-04-01
Rated 3 out of 5 by from Turbo Tax is not user friendly There is little explanation. They kept asking for a routing number over and over. It was the correct one. We had to go back and start over--say we had a new bank number before they take it. It is maddening. Then, something is missing...adding it changes everything with no explanation. There is no going back to rework things...the charge or refund stays the same...after it changes there is no going back. Again Maddening! The state tax CONTINUALLY changes to efile. You don't even know it does. So now-we have to pay for file when we repeatedly clicked MAIL. What is the deal??!?!? Don't know how much longer i can take this!
Date published: 2022-04-01
Rated 5 out of 5 by from Love turbo tax use it every year Turbo tax is easy to use and if you have a question they give you help
Date published: 2022-04-01
Rated 5 out of 5 by from Phyllis was great! Phyllis was amazing and helped me figure out the craziness of my taxes! She was so helpful!
Date published: 2022-04-01
Rated 4 out of 5 by from Super easy with past use setup/import Clear progress and easy explanation for each step. Resources for those steps that are not so easy. Review can use improvement: asks for name of (forgot to enter) Payer, but without any reference. If you had several payers, and forgot to enter the name of two, etc. So you have to navigate back to the original entry. Also very annoying they do not mention a $20 fee for filing state taxes, until the last page. Back, back, back 9 times to uncheck that box. Tsk, tsk. After being such a good service it left a bad taste in my mouth.
Date published: 2022-04-01
Rated 5 out of 5 by from Super simple to File my taxes Very simple to file my taxes. I have used this product for years and have never had any issues.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7234
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax difficulty I have used Turbo Tax since at least 2011, this year, I had many issues. I had to uninstall and re-install the program 3 times to complete the Federal return. Even though I bought Turbo Tax deluxe, I was not able to complete the State return. I spent over 3 hours with the help desk with no avail (Haley and Kenya tried every avenue and were super nice.) The time that this took, I could have completed manually quicker!
Date published: 2022-04-01
Rated 5 out of 5 by from Easy software to follow! First year filing federal and states electronic. Easy process.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbotax is nice and easy best way to do your taxes. clean and simple doesn't take long
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax is Awesome Does it all for you, easy to use, very efficient!!
Date published: 2022-04-01
Rated 3 out of 5 by from hidden fees everywhere I have always used the free TurboTax but for some reason, it automatically "upgraded" me for TurboTax Deluxe, which is $59. THEN, it had me pay $49 to submit my state return in addition to my federal return. AND if you use your refund to pay for TurboTax, it's an extra $39 fee. Not a service I will use anymore--the ease is not worth the price.
Date published: 2022-04-01
Rated 3 out of 5 by from Turbo Tax is not user friendly There is little explanation. They kept asking for a routing number over and over. It was the correct one. We had to go back and start over--say we had a new bank number before they take it. It is maddening. Then, something is missing...adding it changes everything with no explanation. There is no going back to rework things...the charge or refund stays the same...after it changes there is no going back. Again Maddening! The state tax CONTINUALLY changes to efile. You don't even know it does. So now-we have to pay for file when we repeatedly clicked MAIL. What is the deal??!?!? Don't know how much longer i can take this!
Date published: 2022-04-01
Rated 5 out of 5 by from Love turbo tax use it every year Turbo tax is easy to use and if you have a question they give you help
Date published: 2022-04-01
Rated 5 out of 5 by from Phyllis was great! Phyllis was amazing and helped me figure out the craziness of my taxes! She was so helpful!
Date published: 2022-04-01
Rated 4 out of 5 by from Super easy with past use setup/import Clear progress and easy explanation for each step. Resources for those steps that are not so easy. Review can use improvement: asks for name of (forgot to enter) Payer, but without any reference. If you had several payers, and forgot to enter the name of two, etc. So you have to navigate back to the original entry. Also very annoying they do not mention a $20 fee for filing state taxes, until the last page. Back, back, back 9 times to uncheck that box. Tsk, tsk. After being such a good service it left a bad taste in my mouth.
Date published: 2022-04-01
Rated 5 out of 5 by from Super simple to File my taxes Very simple to file my taxes. I have used this product for years and have never had any issues.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7234