TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from A little confusing, but overall great. Overall, this is a great product and definitely easier than filing by paper. Had a little confusion with the screen flows where prior to importing in this year's tax documents, was presented with a screen that said it needs review. Should have first taken me through the import and then shown summary. Also, after completing with live tax expert, the screen had no button for next action to take. Luckily, I was on with the live expert who showed work around. And experience with live expert was great. Definitely gave me more confidence before actually filing.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax ease of use We have used TT for many years and find it easier than making appointments and bringing all documents to an agent
Date published: 2022-04-01
Rated 4 out of 5 by from First time filing with Turbo Tax The messaging part of the system needs to be updated. The Tax Preparer was sending me messages that she had completed my return and wanted to set up a time to talk, but each time I received an email and logged on to only see the screen saying that she was still preparing my taxes. This delayed speaking with her by five days and should be looked into and fixed.
Date published: 2022-04-01
Rated 5 out of 5 by from easy Taxes were easy to understand, file and easy to use.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is efficient! Turbo Tax steered me to itemize deductions for a bigger refund!
Date published: 2022-04-01
Rated 5 out of 5 by from It is great I had my Cheryl to assist she exceeded my expectation, she was very professional, courteous and attentive to my question. You have a gem
Date published: 2022-04-01
Rated 5 out of 5 by from Turbotax is amazing Pat was my live expert today and she was absolutely amazing, so patient and kind. I would 100% use her again!
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is awesome The experience was very pleasant with questions asked that increased my return.
Date published: 2022-04-01
Rated 5 out of 5 by from Awesome Taxes are made simple. Thanks, Turbo. I highly recommend it. I can do it, anyone can do it.
Date published: 2022-04-01
Rated 1 out of 5 by from Major software errors I have used TurboTax for years, but was disturbed to find that the 2021 version contains software glitches that result in significant errors in tax calculations. Had I not identified these errors, I would have overpaid several thousand $$$ in taxes. The problem areas identified (I question whether there are others) include TT's "recommended" filing status, misreporting of mortgage interest on Schedule A, and the subsequent "recommendation" to take the Standard deduction rather than Itemizing. TurboTax users should NOT assume that TT's recommendations are accurate and should test it both ways. 2021 Filers will also need to ensure that the mortgage interest amount entered in the interview process is reported correctly on Schedule A, and test both the Standard deduction AND Itemized deductions to see which produces the best results. Those filing a State return should note that charitable contribution amounts are limited if Standard deduction is used for Federal form. Equally disturbing is the fact that TurboTax appears to be aware of these software errors (Customer Support provided a "workaround" which didn't work) and continues to market this product without notifying users of these problems. I am concerned for those who significantly overpaid their taxes and have no idea that they have. It is unlikely that I will continue to use TurboTax in the future because of this years' experience.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7232
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from A little confusing, but overall great. Overall, this is a great product and definitely easier than filing by paper. Had a little confusion with the screen flows where prior to importing in this year's tax documents, was presented with a screen that said it needs review. Should have first taken me through the import and then shown summary. Also, after completing with live tax expert, the screen had no button for next action to take. Luckily, I was on with the live expert who showed work around. And experience with live expert was great. Definitely gave me more confidence before actually filing.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax ease of use We have used TT for many years and find it easier than making appointments and bringing all documents to an agent
Date published: 2022-04-01
Rated 4 out of 5 by from First time filing with Turbo Tax The messaging part of the system needs to be updated. The Tax Preparer was sending me messages that she had completed my return and wanted to set up a time to talk, but each time I received an email and logged on to only see the screen saying that she was still preparing my taxes. This delayed speaking with her by five days and should be looked into and fixed.
Date published: 2022-04-01
Rated 5 out of 5 by from easy Taxes were easy to understand, file and easy to use.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is efficient! Turbo Tax steered me to itemize deductions for a bigger refund!
Date published: 2022-04-01
Rated 5 out of 5 by from It is great I had my Cheryl to assist she exceeded my expectation, she was very professional, courteous and attentive to my question. You have a gem
Date published: 2022-04-01
Rated 5 out of 5 by from Turbotax is amazing Pat was my live expert today and she was absolutely amazing, so patient and kind. I would 100% use her again!
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is awesome The experience was very pleasant with questions asked that increased my return.
Date published: 2022-04-01
Rated 5 out of 5 by from Awesome Taxes are made simple. Thanks, Turbo. I highly recommend it. I can do it, anyone can do it.
Date published: 2022-04-01
Rated 1 out of 5 by from Major software errors I have used TurboTax for years, but was disturbed to find that the 2021 version contains software glitches that result in significant errors in tax calculations. Had I not identified these errors, I would have overpaid several thousand $$$ in taxes. The problem areas identified (I question whether there are others) include TT's "recommended" filing status, misreporting of mortgage interest on Schedule A, and the subsequent "recommendation" to take the Standard deduction rather than Itemizing. TurboTax users should NOT assume that TT's recommendations are accurate and should test it both ways. 2021 Filers will also need to ensure that the mortgage interest amount entered in the interview process is reported correctly on Schedule A, and test both the Standard deduction AND Itemized deductions to see which produces the best results. Those filing a State return should note that charitable contribution amounts are limited if Standard deduction is used for Federal form. Equally disturbing is the fact that TurboTax appears to be aware of these software errors (Customer Support provided a "workaround" which didn't work) and continues to market this product without notifying users of these problems. I am concerned for those who significantly overpaid their taxes and have no idea that they have. It is unlikely that I will continue to use TurboTax in the future because of this years' experience.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7232