TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Easy Tax Prep Pros: easy to use, easy transfer of info from prior years, easy to access forms or answer the questions which seem to cover all topics. Cons: using my laptop I could not access the boxes to fill in until I added a mouse to my laptop, couldn't find help for this even online so I spent quite a bit of time to figure this out...frustrating. Other con was I wanted to fill in a specific form and not the worksheet, but it kept sending me to the worksheet when going to the forms option. Overall: I would definitely buy this program again. I have used it for decades and this is the first problems I have ever had.
Date published: 2022-04-01
Rated 4 out of 5 by from turbo tax is awesome It was a good experience. All the entries were very easy to get access and answer it was easy to asked questions and get answers.
Date published: 2022-04-01
Rated 5 out of 5 by from Easy to use TurboTax makes a tedious and archaic task less tedious. We used the program for 20+ years and have not been disappointed.
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax is awesome Nick in the Ohio branch helped so much that meant so much to me!!!!
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax made it Easy TurboTax made it easy to gather my info and file. Thanks
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax was done in at faster rate No problems with Pat, she did a great job from what I had
Date published: 2022-04-01
Rated 2 out of 5 by from Dislike is not strong enough! Far too complicated. Forces defaults, like 1040SR and makes it difficult to change. Forces other defaults that do not allow user to understand fully what is being decided. I do not like Turbo Tax, but I blame the IRS for the complexity. Another awful experience.
Date published: 2022-04-01
Rated 4 out of 5 by from Certainly quicker than doing taxes on paper Filing online through TurboTax's website only took 2 hours for state and federal even though I had to spend time digging up some documents. Only complaint is that there was no way to view how the responses were being transferred onto official forms for double-checking my entries.
Date published: 2022-04-01
Rated 5 out of 5 by from Best way to get your taxes done Normally I do my own taxes through Turbo Tax. This year I decided to try live, given the stimulus payments, advance child tax credit and change in job for my spouse. Didn't disappoint. Feels good knowing you have tax expert on the other side doing the hard work for you. Will defiantly go this route again.
Date published: 2022-04-01
Rated 2 out of 5 by from It got the job done but not quick Process took longer than it should have. Communication was slow to get a response and the price is a little higher than what I was told at the beginning. But i had to get the taxes done so I had no choice but to pay.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7220
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy Tax Prep Pros: easy to use, easy transfer of info from prior years, easy to access forms or answer the questions which seem to cover all topics. Cons: using my laptop I could not access the boxes to fill in until I added a mouse to my laptop, couldn't find help for this even online so I spent quite a bit of time to figure this out...frustrating. Other con was I wanted to fill in a specific form and not the worksheet, but it kept sending me to the worksheet when going to the forms option. Overall: I would definitely buy this program again. I have used it for decades and this is the first problems I have ever had.
Date published: 2022-04-01
Rated 4 out of 5 by from turbo tax is awesome It was a good experience. All the entries were very easy to get access and answer it was easy to asked questions and get answers.
Date published: 2022-04-01
Rated 5 out of 5 by from Easy to use TurboTax makes a tedious and archaic task less tedious. We used the program for 20+ years and have not been disappointed.
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax is awesome Nick in the Ohio branch helped so much that meant so much to me!!!!
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax made it Easy TurboTax made it easy to gather my info and file. Thanks
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax was done in at faster rate No problems with Pat, she did a great job from what I had
Date published: 2022-04-01
Rated 2 out of 5 by from Dislike is not strong enough! Far too complicated. Forces defaults, like 1040SR and makes it difficult to change. Forces other defaults that do not allow user to understand fully what is being decided. I do not like Turbo Tax, but I blame the IRS for the complexity. Another awful experience.
Date published: 2022-04-01
Rated 4 out of 5 by from Certainly quicker than doing taxes on paper Filing online through TurboTax's website only took 2 hours for state and federal even though I had to spend time digging up some documents. Only complaint is that there was no way to view how the responses were being transferred onto official forms for double-checking my entries.
Date published: 2022-04-01
Rated 5 out of 5 by from Best way to get your taxes done Normally I do my own taxes through Turbo Tax. This year I decided to try live, given the stimulus payments, advance child tax credit and change in job for my spouse. Didn't disappoint. Feels good knowing you have tax expert on the other side doing the hard work for you. Will defiantly go this route again.
Date published: 2022-04-01
Rated 2 out of 5 by from It got the job done but not quick Process took longer than it should have. Communication was slow to get a response and the price is a little higher than what I was told at the beginning. But i had to get the taxes done so I had no choice but to pay.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7220