TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Terrible!!! What happened?! Hire a CPA nxt time! I have filed with turbotax since I was 18 with minimal issues. This go around was absolutely terrible! Got the end, about to file, and tells me I have to upgrade federal ($59) to get the "lifetime learning credit ($106). So, sure, no big deal, clicked to upgrade. Well, it automatically requires you upgrade both federal and state, totally $108. So, I selected to opt out of the upgrade and go back to the free version. It deleted EVERYTHING! Had to start back at square one! AND THEN...I get to the end and it will not let me opt out of the upgraded version! and at this point I had already spent 2x as long doing my tax returns due to it deleting everything the first time. Called the number, waiting on hold, gave up. I ended up paying $108 for an "additional" $103 or 106. On top of that, it make my return late. Extra annoying because my credit card had a $20 rebate for turbotax orders over $34 that I could have used had I purchased it before midnight. I will not be using turbotax in the future.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Awesome!! It has always been a great experience when using TurboTax to file my taxes. Any questions I had were answered immediately. Thank you!
Date published: 2022-04-19
Rated 5 out of 5 by from I love TurboTax Easy to use, explains step by step giving you confidence as you go
Date published: 2022-04-19
Rated 4 out of 5 by from Great Good and easy to use and very helpful and tells you how to do everything
Date published: 2022-04-19
Rated 2 out of 5 by from REMOVE PAYPAL OPTION FOR PAYMENT It was very frustrating to get to the end of the process. Pay via paypal option only to realize that the feature is unavailable. Even after waiting 75 minutes to speak with a live person, there was no solution presented.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax was very helpful! The consultant helped me to fill in a missing form.
Date published: 2022-04-19
Rated 5 out of 5 by from it was soo easy great and easy very self explainatory and simple to use
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax is great Ease of use keeps me coming back year after year using e-filing
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is fantastic! I've used Turbo Tax for the last 14 years. I used to pay a tax professional and always found myself spending 2-3 hours reviewing their work and pointing out corrections. Last straw was when he input our daughter's SSN incorrectly causing us to have to submit a correction to the IRS. I turned to Turbo Tax after that and haven't looked back since. Turbo Tax has gotten better and better over the years making it easier to continue doing my own taxes. Thank you Turbo Tax!
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax prompted for account & routing # too many When you e-file, TurboTax prompted for bank account & routing number too many times. You have to entered it two times for Federal e-file, then when e-filing the state return, TurboTax prompted you for the bank account & routing number again (for the third times). Why so many times? Why can't TurboTax save that info from the Fed return?
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7215
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible!!! What happened?! Hire a CPA nxt time! I have filed with turbotax since I was 18 with minimal issues. This go around was absolutely terrible! Got the end, about to file, and tells me I have to upgrade federal ($59) to get the "lifetime learning credit ($106). So, sure, no big deal, clicked to upgrade. Well, it automatically requires you upgrade both federal and state, totally $108. So, I selected to opt out of the upgrade and go back to the free version. It deleted EVERYTHING! Had to start back at square one! AND THEN...I get to the end and it will not let me opt out of the upgraded version! and at this point I had already spent 2x as long doing my tax returns due to it deleting everything the first time. Called the number, waiting on hold, gave up. I ended up paying $108 for an "additional" $103 or 106. On top of that, it make my return late. Extra annoying because my credit card had a $20 rebate for turbotax orders over $34 that I could have used had I purchased it before midnight. I will not be using turbotax in the future.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Awesome!! It has always been a great experience when using TurboTax to file my taxes. Any questions I had were answered immediately. Thank you!
Date published: 2022-04-19
Rated 5 out of 5 by from I love TurboTax Easy to use, explains step by step giving you confidence as you go
Date published: 2022-04-19
Rated 4 out of 5 by from Great Good and easy to use and very helpful and tells you how to do everything
Date published: 2022-04-19
Rated 2 out of 5 by from REMOVE PAYPAL OPTION FOR PAYMENT It was very frustrating to get to the end of the process. Pay via paypal option only to realize that the feature is unavailable. Even after waiting 75 minutes to speak with a live person, there was no solution presented.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax was very helpful! The consultant helped me to fill in a missing form.
Date published: 2022-04-19
Rated 5 out of 5 by from it was soo easy great and easy very self explainatory and simple to use
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax is great Ease of use keeps me coming back year after year using e-filing
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is fantastic! I've used Turbo Tax for the last 14 years. I used to pay a tax professional and always found myself spending 2-3 hours reviewing their work and pointing out corrections. Last straw was when he input our daughter's SSN incorrectly causing us to have to submit a correction to the IRS. I turned to Turbo Tax after that and haven't looked back since. Turbo Tax has gotten better and better over the years making it easier to continue doing my own taxes. Thank you Turbo Tax!
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax prompted for account & routing # too many When you e-file, TurboTax prompted for bank account & routing number too many times. You have to entered it two times for Federal e-file, then when e-filing the state return, TurboTax prompted you for the bank account & routing number again (for the third times). Why so many times? Why can't TurboTax save that info from the Fed return?
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7215