TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Not thrilled with call in help I had an appointment with call in help and when they called me,I picked up but noone said anything for about 10 seconds so I hung up only to get a message that said they would call back in a few minutes. I waited over 1 1/2 hours and no call back! still waiting for them...I paid for a feature that was unsuccessful. next time, Ill just have a local accountant do my taxes. I've used turbotax before but never needed help. I ended up figuring it out on my own.
Date published: 2021-03-11
Rated 4 out of 5 by from First time taxes by myself...better than expected This year was the first time I attempted to do my taxes myself. Some of the wording on the questions was confusing for me, but that could just be my inexperience and being overwhelmed.
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo tax has been a great help! I appreciate the ease of use and that it finds deductions I don’t know about.
Date published: 2021-03-11
Rated 5 out of 5 by from Great, convenient application!!! Great application and easy to follow. Very well laid out and convenient to use.
Date published: 2021-03-11
Rated 5 out of 5 by from I have used Turbo Tax every year for over 5 years! I love the convince of getting my tax's done and feeling like I am in control of my money my time and best of all it is free!
Date published: 2021-03-11
Rated 4 out of 5 by from Great Help A bit awkward with foreign tax credit. Really takes a lot of work out of the process.
Date published: 2021-03-11
Rated 4 out of 5 by from Turbo Tax is easy to use Engaged advisor showed me mistakes stayed with me till I was finished
Date published: 2021-03-11
Rated 5 out of 5 by from Excellent assistance and direction Very happy with the people that answer all the questions in a very professional way. Their expertise and knowledge was essential to finish the return.
Date published: 2021-03-11
Rated 4 out of 5 by from TurboTax is Wonderful It's very professional and easy to understand. Very affordable!
Date published: 2021-03-11
Rated 5 out of 5 by from done deal!!! easy!!!! way easy to do and all done show me the money hooray
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 7206
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not thrilled with call in help I had an appointment with call in help and when they called me,I picked up but noone said anything for about 10 seconds so I hung up only to get a message that said they would call back in a few minutes. I waited over 1 1/2 hours and no call back! still waiting for them...I paid for a feature that was unsuccessful. next time, Ill just have a local accountant do my taxes. I've used turbotax before but never needed help. I ended up figuring it out on my own.
Date published: 2021-03-11
Rated 4 out of 5 by from First time taxes by myself...better than expected This year was the first time I attempted to do my taxes myself. Some of the wording on the questions was confusing for me, but that could just be my inexperience and being overwhelmed.
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo tax has been a great help! I appreciate the ease of use and that it finds deductions I don’t know about.
Date published: 2021-03-11
Rated 5 out of 5 by from Great, convenient application!!! Great application and easy to follow. Very well laid out and convenient to use.
Date published: 2021-03-11
Rated 5 out of 5 by from I have used Turbo Tax every year for over 5 years! I love the convince of getting my tax's done and feeling like I am in control of my money my time and best of all it is free!
Date published: 2021-03-11
Rated 4 out of 5 by from Great Help A bit awkward with foreign tax credit. Really takes a lot of work out of the process.
Date published: 2021-03-11
Rated 4 out of 5 by from Turbo Tax is easy to use Engaged advisor showed me mistakes stayed with me till I was finished
Date published: 2021-03-11
Rated 5 out of 5 by from Excellent assistance and direction Very happy with the people that answer all the questions in a very professional way. Their expertise and knowledge was essential to finish the return.
Date published: 2021-03-11
Rated 4 out of 5 by from TurboTax is Wonderful It's very professional and easy to understand. Very affordable!
Date published: 2021-03-11
Rated 5 out of 5 by from done deal!!! easy!!!! way easy to do and all done show me the money hooray
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 7206