TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Turbo Tax issues or IRS issues Tried to e-file and continually received a rejection notice indicating the AGI was incorrect, attempted all day 4/18 and also on 4/19 and still received the rejection notice. Received a Tax Return Transcript from the IRS and it confirmed the AGI was correct. Gave up and mailed the returns as there was no customer service phone # to call for assistance, only if I was willing to pay more in order to talk to someone! I paid the $25 for the electronic filing fee for submittal to the state, Montana, but had to mail them in as well. I expect a refund to the $25. Late filing penalties on Turbo Tax as well.
Date published: 2022-04-19
Rated 5 out of 5 by from EASY!! Have been using for years. Seems like it just gets easier each year. If you can read, point and click you can file use the software.
Date published: 2022-04-19
Rated 5 out of 5 by from Dedicated Turbo Tax Gal Step by Step, pulls "last years numbers", which makes it so simple to follow and compare. This is a fabulous system. I most appreciate the "review" and "check" button. No Worry System!
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax is Great Very easy and simple. The agent was very helpful and professional. Thanks for all your help.
Date published: 2022-04-19
Rated 4 out of 5 by from You get what you pay for I have no idea what I'm doing and turbotax helps explain each step of the way
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax is pretty good but needs some fixes Turbo Tax is pretty good but it doesn't have an obvious space to enter your personal property tax if your state collects it on your vehicles, boats etc. If you do a search you find that it should be entered under car registration taxes, which is not obvious. That needs to be rectified. Also, it was a bear trying to change my verification phone number from an old number when trying to make purchase to efile state taxes. I do like the way you can download info from your broker or bank or previous TT returns.
Date published: 2022-04-19
Rated 3 out of 5 by from E File rejected E File rejected multiple times last year and again this year. Very frustrating. Used TurboTax since 2007, never disappointed until last year and again this year.
Date published: 2022-04-19
Rated 5 out of 5 by from Answers all questions! Helped get me the best refund, and answered a weird question I had about my HSA.
Date published: 2022-04-19
Rated 5 out of 5 by from Hasn't let me down yet. TurboTax Always the best tax breaks and information.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo tax Did my taxes for me for the first time. And it was good for me
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7186
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax issues or IRS issues Tried to e-file and continually received a rejection notice indicating the AGI was incorrect, attempted all day 4/18 and also on 4/19 and still received the rejection notice. Received a Tax Return Transcript from the IRS and it confirmed the AGI was correct. Gave up and mailed the returns as there was no customer service phone # to call for assistance, only if I was willing to pay more in order to talk to someone! I paid the $25 for the electronic filing fee for submittal to the state, Montana, but had to mail them in as well. I expect a refund to the $25. Late filing penalties on Turbo Tax as well.
Date published: 2022-04-19
Rated 5 out of 5 by from EASY!! Have been using for years. Seems like it just gets easier each year. If you can read, point and click you can file use the software.
Date published: 2022-04-19
Rated 5 out of 5 by from Dedicated Turbo Tax Gal Step by Step, pulls "last years numbers", which makes it so simple to follow and compare. This is a fabulous system. I most appreciate the "review" and "check" button. No Worry System!
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax is Great Very easy and simple. The agent was very helpful and professional. Thanks for all your help.
Date published: 2022-04-19
Rated 4 out of 5 by from You get what you pay for I have no idea what I'm doing and turbotax helps explain each step of the way
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax is pretty good but needs some fixes Turbo Tax is pretty good but it doesn't have an obvious space to enter your personal property tax if your state collects it on your vehicles, boats etc. If you do a search you find that it should be entered under car registration taxes, which is not obvious. That needs to be rectified. Also, it was a bear trying to change my verification phone number from an old number when trying to make purchase to efile state taxes. I do like the way you can download info from your broker or bank or previous TT returns.
Date published: 2022-04-19
Rated 3 out of 5 by from E File rejected E File rejected multiple times last year and again this year. Very frustrating. Used TurboTax since 2007, never disappointed until last year and again this year.
Date published: 2022-04-19
Rated 5 out of 5 by from Answers all questions! Helped get me the best refund, and answered a weird question I had about my HSA.
Date published: 2022-04-19
Rated 5 out of 5 by from Hasn't let me down yet. TurboTax Always the best tax breaks and information.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo tax Did my taxes for me for the first time. And it was good for me
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7186