TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by eart from Turbo Tax guided me through return awesome The guide was easy to follow. The instructions made it easy to follow. The quandries that I incurred were easily solved by Turbo Tax.
Date published: 2023-03-12
Rated 5 out of 5 by J S 2023 from 2023 Review I loved working with the tax expert. She was very educated and answered all of my questions. The only thing I didn't like was that the preparer before getting to my tax expert said it would be all filed in one call. That did not happen. I understand I needed to get a few more things to my tax expert, but it was about two weeks total, which is the same as years past. Please don't advertise that it will get filed the same day, if that is not the case.
Date published: 2023-03-12
Rated 5 out of 5 by Ozzy B from Very good! Very quick, organized and efficient. You cant go wrong with Turbo Tax
Date published: 2023-03-12
Rated 1 out of 5 by nachahojas from Wouldn't recommend or use ever again Unclear about prices. Offering promos and then charging way more than expected.
Date published: 2023-03-12
Rated 1 out of 5 by Andrew125 from Turbo Tax extra charges I chose to pay for state tax with a credit card on the state website, but turbo tax charged $29 to pay with my refund and there was no way to go around it.
Date published: 2023-03-12
Rated 5 out of 5 by treefaith from Easy To Use Turbo Tax is easy to use and helps me get my refund fast!
Date published: 2023-03-12
Rated 5 out of 5 by jkeithrice from Great service. Will recommend to family and friend Very professional service; will recommend to family and friends.
Date published: 2023-03-12
Rated 1 out of 5 by nick2526 from TurboTax is a ripoff Turbotax forces you to upgrade to premium simply because you have investment accounts but does not actually review or change any of the documents when premium status is applied. They tell you its a certain price for premium, but the price listed is just for federal. You also pay premium for your state return then you pay even more just for them to use your refund as the payment. This entire thing is a rip off and its so many hidden fees just for them to not actually give you any benefit.
Date published: 2023-03-12
Rated 1 out of 5 by Overcharged again from Paid for deluxe version without requesting it. I never requested the deluxe version and never used the "Live Assistance" until I questioned why they were charging me for deluxe when I never requested it or used it.
Date published: 2023-03-12
Rated 5 out of 5 by Jewels0620 from Good Tool to File Taxes This was the easiest and most economical way for a single person to file taxes. You are walked through the process each step with frequent checks and balances
All TurboTax® Offerings Reviews - Page 7165
Date published: 2023-03-12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by eart from Turbo Tax guided me through return awesome The guide was easy to follow. The instructions made it easy to follow. The quandries that I incurred were easily solved by Turbo Tax.
Date published: 2023-03-12
Rated 5 out of 5 by J S 2023 from 2023 Review I loved working with the tax expert. She was very educated and answered all of my questions. The only thing I didn't like was that the preparer before getting to my tax expert said it would be all filed in one call. That did not happen. I understand I needed to get a few more things to my tax expert, but it was about two weeks total, which is the same as years past. Please don't advertise that it will get filed the same day, if that is not the case.
Date published: 2023-03-12
Rated 5 out of 5 by Ozzy B from Very good! Very quick, organized and efficient. You cant go wrong with Turbo Tax
Date published: 2023-03-12
Rated 1 out of 5 by nachahojas from Wouldn't recommend or use ever again Unclear about prices. Offering promos and then charging way more than expected.
Date published: 2023-03-12
Rated 1 out of 5 by Andrew125 from Turbo Tax extra charges I chose to pay for state tax with a credit card on the state website, but turbo tax charged $29 to pay with my refund and there was no way to go around it.
Date published: 2023-03-12
Rated 5 out of 5 by treefaith from Easy To Use Turbo Tax is easy to use and helps me get my refund fast!
Date published: 2023-03-12
Rated 5 out of 5 by jkeithrice from Great service. Will recommend to family and friend Very professional service; will recommend to family and friends.
Date published: 2023-03-12
Rated 1 out of 5 by nick2526 from TurboTax is a ripoff Turbotax forces you to upgrade to premium simply because you have investment accounts but does not actually review or change any of the documents when premium status is applied. They tell you its a certain price for premium, but the price listed is just for federal. You also pay premium for your state return then you pay even more just for them to use your refund as the payment. This entire thing is a rip off and its so many hidden fees just for them to not actually give you any benefit.
Date published: 2023-03-12
Rated 1 out of 5 by Overcharged again from Paid for deluxe version without requesting it. I never requested the deluxe version and never used the "Live Assistance" until I questioned why they were charging me for deluxe when I never requested it or used it.
Date published: 2023-03-12
Rated 5 out of 5 by Jewels0620 from Good Tool to File Taxes This was the easiest and most economical way for a single person to file taxes. You are walked through the process each step with frequent checks and balances
All TurboTax® Offerings Reviews - Page 7165
Date published: 2023-03-12