TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax is Easy TurboTax Live was an easy way to hand off my taxes and have an expert do them for me. The app makes uploading documents easy and fast.
Date published: 2022-05-16
Rated 1 out of 5 by from NOT AT ALL HAPPY It states we hit a click and nothing for days - turbo fail for sure
Date published: 2022-05-16
Rated 2 out of 5 by from software bugs having problem getting out of loop at K-1, box 11 code A program looped on final steps
Date published: 2022-05-16
Rated 5 out of 5 by from I love Turbo Tax i talked to Geanna and she was so great! really, really great
Date published: 2022-05-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST THE AGENT THAT WORKED WITH ME AND HELPED ME DID AN AMAZING JOB AT WHAT SHE DID. SHE ANSWERED ALL MY QUESTIONS WITHOUT ME GETTING CONFUSED. SHE GOT MY TAXES DONE QUICK I GIVE HERE 1000 STARS
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax was so easy and user friendly Sean was amazing! He was quick and efficient. Very satisfied with the results. Wow
Date published: 2022-05-16
Rated 5 out of 5 by from Jennifer is My Tax Hero! I reached out ao TurboTax in a panic, because H&R Block had basically messed me over by not having anyone working on my taxes for weeks, despite telling me they were on it. So 3 days before taxes were due, I called TurboTax, essentially in tears, and was blessed enough to have Jennifer calmly walk me through the next steps. Every single step of the way, she assured me it was all going to be ok, and that she would personally take on my case. I am blown away at the level of customer service, empathy, humor and expertise that I encountered with her, at every single step of the process. She's amazing, and I am so grateful to her and the TurboTax services (and website, which is so user friendly!)!!
Date published: 2022-05-16
Rated 5 out of 5 by from Was supportive towards the distraught of owing It was easy and efficient. Allowed me to upload documents and communicate at various hours with my chaotic work schedule
Date published: 2022-05-16
Rated 1 out of 5 by from Poor experience, had bugs and communication delays Had a bad experience, had bug that persisted for 2 weeks along with a lack of communication from my initial expert. From there I was placed with an EA almost 2 weeks late, then had a lot of back and forth for an additional week or 2 to even get to final. Then was charged almost $400 for what was a suboptimal product and support.
Date published: 2022-05-16
Rated 1 out of 5 by from TurboTax is Awful TurboTax spends millions of dollars every year lobbying congress to keep tax law elusive and confusing. This could be a simple automated process completed in two weeks but you just need to suckle a profit off every American. I'll be using an in-person CPA from now on, TurboTax is a leach on the American citizen.
Date published: 2022-05-16
All TurboTax® Offerings Reviews - Page 7162
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Easy TurboTax Live was an easy way to hand off my taxes and have an expert do them for me. The app makes uploading documents easy and fast.
Date published: 2022-05-16
Rated 1 out of 5 by from NOT AT ALL HAPPY It states we hit a click and nothing for days - turbo fail for sure
Date published: 2022-05-16
Rated 2 out of 5 by from software bugs having problem getting out of loop at K-1, box 11 code A program looped on final steps
Date published: 2022-05-16
Rated 5 out of 5 by from I love Turbo Tax i talked to Geanna and she was so great! really, really great
Date published: 2022-05-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST THE AGENT THAT WORKED WITH ME AND HELPED ME DID AN AMAZING JOB AT WHAT SHE DID. SHE ANSWERED ALL MY QUESTIONS WITHOUT ME GETTING CONFUSED. SHE GOT MY TAXES DONE QUICK I GIVE HERE 1000 STARS
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax was so easy and user friendly Sean was amazing! He was quick and efficient. Very satisfied with the results. Wow
Date published: 2022-05-16
Rated 5 out of 5 by from Jennifer is My Tax Hero! I reached out ao TurboTax in a panic, because H&R Block had basically messed me over by not having anyone working on my taxes for weeks, despite telling me they were on it. So 3 days before taxes were due, I called TurboTax, essentially in tears, and was blessed enough to have Jennifer calmly walk me through the next steps. Every single step of the way, she assured me it was all going to be ok, and that she would personally take on my case. I am blown away at the level of customer service, empathy, humor and expertise that I encountered with her, at every single step of the process. She's amazing, and I am so grateful to her and the TurboTax services (and website, which is so user friendly!)!!
Date published: 2022-05-16
Rated 5 out of 5 by from Was supportive towards the distraught of owing It was easy and efficient. Allowed me to upload documents and communicate at various hours with my chaotic work schedule
Date published: 2022-05-16
Rated 1 out of 5 by from Poor experience, had bugs and communication delays Had a bad experience, had bug that persisted for 2 weeks along with a lack of communication from my initial expert. From there I was placed with an EA almost 2 weeks late, then had a lot of back and forth for an additional week or 2 to even get to final. Then was charged almost $400 for what was a suboptimal product and support.
Date published: 2022-05-16
Rated 1 out of 5 by from TurboTax is Awful TurboTax spends millions of dollars every year lobbying congress to keep tax law elusive and confusing. This could be a simple automated process completed in two weeks but you just need to suckle a profit off every American. I'll be using an in-person CPA from now on, TurboTax is a leach on the American citizen.
Date published: 2022-05-16
All TurboTax® Offerings Reviews - Page 7162