TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Thorough and professional I was doing my own taxes wrong. This was a great experience.
Date published: 2022-05-19
Rated 5 out of 5 by from Very helpful!! It was very easy to follow, explains every step to take and made sure you understood what was being done.
Date published: 2022-05-19
Rated 5 out of 5 by from Very Professional Tony is easy to work with and professional. Tony prepared the most detailed tax return ever for me. I believe Tony found every deduction and credit. I will definitely use TurboTax Pro preparation again next year.
Date published: 2022-05-19
Rated 5 out of 5 by from TurboTax is the best The experts were very helpful and patient. Have been using Turbo Tax for years.
Date published: 2022-05-19
Rated 5 out of 5 by from Great help Any time I need help it was fast to the point and extremely efficient
Date published: 2022-05-19
Rated 5 out of 5 by from turbo tax is great great assistance when needed. easily understandable. simple to follow. great use of language for everyone to understand what is asked.
Date published: 2022-05-19
Rated 5 out of 5 by from Great Job Why in the world must I complete this before can file my taxes. Please change the this it is nothing but annoying.
Date published: 2022-05-19
Rated 4 out of 5 by from Helpful, but not very straightforward I had a pretty confusing experience at first, both with the tool and agents initially assignmented to me. That is until my last agent was finally assigned to me and stayed with me through the end. The last agent who actually helped me with taxes was very helpful.
Date published: 2022-05-19
Rated 5 out of 5 by from TurboTax--Great My husband was a mathematics student in college. I can barely go beyond 6th grade math although I am a college grad as well, with some advanced degrees. He had done the taxes for the first 40 years of our marriage. Then he said, "It's your turn." Oh, me! What did I know about taxes? Guess what--TurboTax makes it a cinch. Yea!
Date published: 2022-05-19
Rated 1 out of 5 by from Expert complacency I had an expert named Reginald. He sat on my file for 3 weeks, didn't communicate effectively. Actually only sent me 3 messages during those 3 weeks. Never updated me or let me know if any documents were needed. Says he's been an expert for 10 years, I hope his past clients didn't have the same issues as I had
Date published: 2022-05-19
All TurboTax® Offerings Reviews - Page 7148
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thorough and professional I was doing my own taxes wrong. This was a great experience.
Date published: 2022-05-19
Rated 5 out of 5 by from Very helpful!! It was very easy to follow, explains every step to take and made sure you understood what was being done.
Date published: 2022-05-19
Rated 5 out of 5 by from Very Professional Tony is easy to work with and professional. Tony prepared the most detailed tax return ever for me. I believe Tony found every deduction and credit. I will definitely use TurboTax Pro preparation again next year.
Date published: 2022-05-19
Rated 5 out of 5 by from TurboTax is the best The experts were very helpful and patient. Have been using Turbo Tax for years.
Date published: 2022-05-19
Rated 5 out of 5 by from Great help Any time I need help it was fast to the point and extremely efficient
Date published: 2022-05-19
Rated 5 out of 5 by from turbo tax is great great assistance when needed. easily understandable. simple to follow. great use of language for everyone to understand what is asked.
Date published: 2022-05-19
Rated 5 out of 5 by from Great Job Why in the world must I complete this before can file my taxes. Please change the this it is nothing but annoying.
Date published: 2022-05-19
Rated 4 out of 5 by from Helpful, but not very straightforward I had a pretty confusing experience at first, both with the tool and agents initially assignmented to me. That is until my last agent was finally assigned to me and stayed with me through the end. The last agent who actually helped me with taxes was very helpful.
Date published: 2022-05-19
Rated 5 out of 5 by from TurboTax--Great My husband was a mathematics student in college. I can barely go beyond 6th grade math although I am a college grad as well, with some advanced degrees. He had done the taxes for the first 40 years of our marriage. Then he said, "It's your turn." Oh, me! What did I know about taxes? Guess what--TurboTax makes it a cinch. Yea!
Date published: 2022-05-19
Rated 1 out of 5 by from Expert complacency I had an expert named Reginald. He sat on my file for 3 weeks, didn't communicate effectively. Actually only sent me 3 messages during those 3 weeks. Never updated me or let me know if any documents were needed. Says he's been an expert for 10 years, I hope his past clients didn't have the same issues as I had
Date published: 2022-05-19
All TurboTax® Offerings Reviews - Page 7148