TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from FULL SERVICE OF MISSED DEADLINE FOR TAX RETURN I work more than 40 hrs a week. I also have difficulty reading IRS forms without time, and more easily professional help. I decided to use Full Service for my tax return after missing the April 18th deadline. I'm very happy with each of the professionals (4 total) who helped me throughout the extension time. Ernesto, the tax preparer who served me, is a professional. He was responsive and polite throughout the process. He was available and he was open to answering my questions. Thank you Intuit Turbo Tax. I learned throughout using full service. I look forward to using your service again.
Date published: 2022-05-19
Rated 2 out of 5 by from Turbo Tax Software Needs Some Modifica TT Software for "Option Short" positions is not correct, the software "forces" the User to say he "SOLD" an option wherein, in fact, he "BOUGHT" the option to close a position. In other words, TT software needs to add "BOUGHT" to the list of choices when a short option is traded. Choices should be (1) EXPIRES (obvious answer); (2) BOUGHT (meaning: an option was purchased to close a short "CALL/PUT" position); (3) SOLD: meaning: the option was sold to close a short "CALL/PUT" position.
Date published: 2022-05-19
Rated 5 out of 5 by from Very good indeed Very nice and well spoken and able to understand awsome
Date published: 2022-05-19
Rated 5 out of 5 by from Turbo tax is awesome Were very helpful and relieved my stress, was pleased with service.
Date published: 2022-05-19
Rated 5 out of 5 by from turbo is great I've used Turbo Tax for the last 12 + years. Easy to follow and questions answered in a timely manner.
Date published: 2022-05-19
Rated 2 out of 5 by from The process could've been much smoother The button to review the filing details kept disappearing and routing to the summer and the agent had difficulties using her "equipment" to call me. As a result multiple no-show meetings and delayed process.
Date published: 2022-05-19
Rated 5 out of 5 by from My Experience I was very nervous about upgrading to the deluxe this years tax season, But I can assure anyone with some sort of doubt or concerns. If you get any live agent service it is not anything to worry about. My agent was Nancy and she was amazing at answering my questions or concerns! I highly recommend upgrading if you want to. It’s worth it !
Date published: 2022-05-19
Rated 5 out of 5 by from Awesome Job! I had an error that I could not clear up. I was dealing with it for the last few days, but my turbo tax representative resolved the issue in 10 minutes, she did an amazing job!
Date published: 2022-05-19
Rated 5 out of 5 by from Turbo Tax Was Great Turbo tax's instructions and descriptions of what each entry is supposed to contain was excellent. I was able to read through every item and feel confident that my entries were correct.
Date published: 2022-05-19
Rated 1 out of 5 by from Shocked at the price I love the product overall. I have some issues navigating it but I appreciate the information that you added about certain questions that are confusing. I am so sad at how much money you wanted for this service when you can see I barely make any money. Please consider changing the price for low income people.
Date published: 2022-05-19
All TurboTax® Offerings Reviews - Page 7131
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from FULL SERVICE OF MISSED DEADLINE FOR TAX RETURN I work more than 40 hrs a week. I also have difficulty reading IRS forms without time, and more easily professional help. I decided to use Full Service for my tax return after missing the April 18th deadline. I'm very happy with each of the professionals (4 total) who helped me throughout the extension time. Ernesto, the tax preparer who served me, is a professional. He was responsive and polite throughout the process. He was available and he was open to answering my questions. Thank you Intuit Turbo Tax. I learned throughout using full service. I look forward to using your service again.
Date published: 2022-05-19
Rated 2 out of 5 by from Turbo Tax Software Needs Some Modifica TT Software for "Option Short" positions is not correct, the software "forces" the User to say he "SOLD" an option wherein, in fact, he "BOUGHT" the option to close a position. In other words, TT software needs to add "BOUGHT" to the list of choices when a short option is traded. Choices should be (1) EXPIRES (obvious answer); (2) BOUGHT (meaning: an option was purchased to close a short "CALL/PUT" position); (3) SOLD: meaning: the option was sold to close a short "CALL/PUT" position.
Date published: 2022-05-19
Rated 5 out of 5 by from Very good indeed Very nice and well spoken and able to understand awsome
Date published: 2022-05-19
Rated 5 out of 5 by from Turbo tax is awesome Were very helpful and relieved my stress, was pleased with service.
Date published: 2022-05-19
Rated 5 out of 5 by from turbo is great I've used Turbo Tax for the last 12 + years. Easy to follow and questions answered in a timely manner.
Date published: 2022-05-19
Rated 2 out of 5 by from The process could've been much smoother The button to review the filing details kept disappearing and routing to the summer and the agent had difficulties using her "equipment" to call me. As a result multiple no-show meetings and delayed process.
Date published: 2022-05-19
Rated 5 out of 5 by from My Experience I was very nervous about upgrading to the deluxe this years tax season, But I can assure anyone with some sort of doubt or concerns. If you get any live agent service it is not anything to worry about. My agent was Nancy and she was amazing at answering my questions or concerns! I highly recommend upgrading if you want to. It’s worth it !
Date published: 2022-05-19
Rated 5 out of 5 by from Awesome Job! I had an error that I could not clear up. I was dealing with it for the last few days, but my turbo tax representative resolved the issue in 10 minutes, she did an amazing job!
Date published: 2022-05-19
Rated 5 out of 5 by from Turbo Tax Was Great Turbo tax's instructions and descriptions of what each entry is supposed to contain was excellent. I was able to read through every item and feel confident that my entries were correct.
Date published: 2022-05-19
Rated 1 out of 5 by from Shocked at the price I love the product overall. I have some issues navigating it but I appreciate the information that you added about certain questions that are confusing. I am so sad at how much money you wanted for this service when you can see I barely make any money. Please consider changing the price for low income people.
Date published: 2022-05-19
All TurboTax® Offerings Reviews - Page 7131