TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Love Turbo Tax This is my 4th year using the Turbo Tax Service and it's been great. I really appreciate the help from their live tax experts when needed. Would definitely recommend.
Date published: 2023-03-12
Rated 5 out of 5 by from One Stop Shop! TurboTax literally, had everything we needed. Answers to questions that came up as we were filing. Helpful Tax Experts to chat with live, and of course every possible deduction!
Date published: 2023-03-12
Rated 4 out of 5 by from Turbo Tax really helped us Turbo tax Live Staff helped us tremendously! Great for any questions and they will walk you through it.
Date published: 2023-03-12
Rated 5 out of 5 by from Easy guided step by step tax return First time user of this by myself without an accountant preparing for me and was really easy to follow the step by step guided journey. Turbotax uploaded our W2's and other statements from financial institutions with ease
Date published: 2023-03-12
Rated 5 out of 5 by from was great and helpfull walked me thru everything very helpful and walked me thru everything thank you
Date published: 2023-03-12
Rated 4 out of 5 by from Very convenient and easy to follow Was pretty easy overall. Would be nice if you didn't have to click through every screen when reviewing a section - it should be easier to pick a particular spot in a section to review.
Date published: 2023-03-12
Rated 2 out of 5 by from A real pain every year still. Not improving Every year has the same annoyances. You are not improving your product. Arizona state questions are horrible in that I have to answer every question again if I want to go back and review a response. No easy way to jump to a state section. Handling of Safe Harbor Notice 2019-12 is a major pain every year and you don't make it easy. Claiming a state deduction as an estimated tax is barely supported. And I almost have to be an account to make sure that I answer questions correctly that should be tied together as being related. I shouldn't have to manually enter my State medical mileage deduction on state forms when it is already on the Federal forms. I shouldn't have to enter a date for a donation (error checker) and the donation amount has been manually set as 0 by turbotax. I keep deleting the 0 donation, but turbotax keeps re-entering a zero for a 2022 donation and then wants a date for this $0 donation. Federal questionnaire shouldn't keep telling me that I am taking the State and Local Income deduction when it is already taking the State Sales tax deduction which is larger. Even the forms show that it will pick the larger, but the questionnaire section always says that it has chosen the larger State and Local deduction and then proceeds to show an incorrect and smaller dollar value for the State Sales tax amount (because the Q&A ignores the itemized sales tax entries). This is my 25th year using Turbo tax consecutively and every year I get just as grumpy because things never improve. I only wish I had more confidence in other options so that I could try them instead, but it seems unlikely. The tax software landscape is a horrible mess of low quality offerings.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax Review The experience was really great, I got a way better deal than working with some of the other online providers and I believe I got the best possible refund!
Date published: 2023-03-12
Rated 5 out of 5 by from Good Experience Easy to use, when I encountered a problem I was able to get a call from a rep. He was nice and helpful.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is simple and understandable I have used this for my taxes for 6 yrs and I always find it simple and quick .
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 7131
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax This is my 4th year using the Turbo Tax Service and it's been great. I really appreciate the help from their live tax experts when needed. Would definitely recommend.
Date published: 2023-03-12
Rated 5 out of 5 by from One Stop Shop! TurboTax literally, had everything we needed. Answers to questions that came up as we were filing. Helpful Tax Experts to chat with live, and of course every possible deduction!
Date published: 2023-03-12
Rated 4 out of 5 by from Turbo Tax really helped us Turbo tax Live Staff helped us tremendously! Great for any questions and they will walk you through it.
Date published: 2023-03-12
Rated 5 out of 5 by from Easy guided step by step tax return First time user of this by myself without an accountant preparing for me and was really easy to follow the step by step guided journey. Turbotax uploaded our W2's and other statements from financial institutions with ease
Date published: 2023-03-12
Rated 5 out of 5 by from was great and helpfull walked me thru everything very helpful and walked me thru everything thank you
Date published: 2023-03-12
Rated 4 out of 5 by from Very convenient and easy to follow Was pretty easy overall. Would be nice if you didn't have to click through every screen when reviewing a section - it should be easier to pick a particular spot in a section to review.
Date published: 2023-03-12
Rated 2 out of 5 by from A real pain every year still. Not improving Every year has the same annoyances. You are not improving your product. Arizona state questions are horrible in that I have to answer every question again if I want to go back and review a response. No easy way to jump to a state section. Handling of Safe Harbor Notice 2019-12 is a major pain every year and you don't make it easy. Claiming a state deduction as an estimated tax is barely supported. And I almost have to be an account to make sure that I answer questions correctly that should be tied together as being related. I shouldn't have to manually enter my State medical mileage deduction on state forms when it is already on the Federal forms. I shouldn't have to enter a date for a donation (error checker) and the donation amount has been manually set as 0 by turbotax. I keep deleting the 0 donation, but turbotax keeps re-entering a zero for a 2022 donation and then wants a date for this $0 donation. Federal questionnaire shouldn't keep telling me that I am taking the State and Local Income deduction when it is already taking the State Sales tax deduction which is larger. Even the forms show that it will pick the larger, but the questionnaire section always says that it has chosen the larger State and Local deduction and then proceeds to show an incorrect and smaller dollar value for the State Sales tax amount (because the Q&A ignores the itemized sales tax entries). This is my 25th year using Turbo tax consecutively and every year I get just as grumpy because things never improve. I only wish I had more confidence in other options so that I could try them instead, but it seems unlikely. The tax software landscape is a horrible mess of low quality offerings.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax Review The experience was really great, I got a way better deal than working with some of the other online providers and I believe I got the best possible refund!
Date published: 2023-03-12
Rated 5 out of 5 by from Good Experience Easy to use, when I encountered a problem I was able to get a call from a rep. He was nice and helpful.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is simple and understandable I have used this for my taxes for 6 yrs and I always find it simple and quick .
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 7131