TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
MLee92 from
FULL SERVICE OF MISSED DEADLINE FOR TAX RETURN
I work more than 40 hrs a week. I also have difficulty reading IRS forms without time, and more easily professional help. I decided to use Full Service for my tax return after missing the April 18th deadline. I'm very happy with each of the professionals (4 total) who helped me throughout the extension time. Ernesto, the tax preparer who served me, is a professional. He was responsive and polite throughout the process. He was available and he was open to answering my questions. Thank you Intuit Turbo Tax. I learned throughout using full service. I look forward to using your service again.
Date published: 2022-05-19
Rated 2 out of 5 by
moonsimm from
Turbo Tax Software Needs Some Modifica
TT Software for "Option Short" positions is not correct, the software "forces" the User to say he "SOLD" an option wherein, in fact, he "BOUGHT" the option to close a position. In other words, TT software needs to add "BOUGHT" to the list of choices when a short option is traded. Choices should be (1) EXPIRES (obvious answer); (2) BOUGHT (meaning: an option was purchased to close a short "CALL/PUT" position); (3) SOLD: meaning: the option was sold to close a short "CALL/PUT" position.
Date published: 2022-05-19
Rated 5 out of 5 by
Birdman1018 from
Very good indeed
Very nice and well spoken and able to understand awsome
Date published: 2022-05-19
Rated 5 out of 5 by
Marline from
Turbo tax is awesome
Were very helpful and relieved my stress, was pleased with service.
Date published: 2022-05-19
Rated 5 out of 5 by
MW 3 from
turbo is great
I've used Turbo Tax for the last 12 + years. Easy to follow and questions answered in a timely manner.
Date published: 2022-05-19
Rated 2 out of 5 by
CaliMay from
The process could've been much smoother
The button to review the filing details kept disappearing and routing to the summer and the agent had difficulties using her "equipment" to call me. As a result multiple no-show meetings and delayed process.
Date published: 2022-05-19
Rated 5 out of 5 by
Roper65 from
My Experience
I was very nervous about upgrading to the deluxe this years tax season, But I can assure anyone with some sort of doubt or concerns. If you get any live agent service it is not anything to worry about. My agent was Nancy and she was amazing at answering my questions or concerns! I highly recommend upgrading if you want to. It’s worth it !
Date published: 2022-05-19
Rated 5 out of 5 by
LTC Lynn from
Awesome Job!
I had an error that I could not clear up. I was dealing with it for the last few days, but my turbo tax representative resolved the issue in 10 minutes, she did an amazing job!
Date published: 2022-05-19
Rated 5 out of 5 by
Nacho Cheese from
Turbo Tax Was Great
Turbo tax's instructions and descriptions of what each entry is supposed to contain was excellent. I was able to read through every item and feel confident that my entries were correct.
Date published: 2022-05-19
Rated 1 out of 5 by
tasha77777 from
Shocked at the price
I love the product overall. I have some issues navigating it but I appreciate the information that you added about certain questions that are confusing. I am so sad at how much money you wanted for this service when you can see I barely make any money. Please consider changing the price for low income people.
All TurboTax® Offerings Reviews - Page 7131
Date published: 2022-05-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
MLee92 from
FULL SERVICE OF MISSED DEADLINE FOR TAX RETURN
I work more than 40 hrs a week. I also have difficulty reading IRS forms without time, and more easily professional help. I decided to use Full Service for my tax return after missing the April 18th deadline. I'm very happy with each of the professionals (4 total) who helped me throughout the extension time. Ernesto, the tax preparer who served me, is a professional. He was responsive and polite throughout the process. He was available and he was open to answering my questions. Thank you Intuit Turbo Tax. I learned throughout using full service. I look forward to using your service again.
Date published: 2022-05-19
Rated 2 out of 5 by
moonsimm from
Turbo Tax Software Needs Some Modifica
TT Software for "Option Short" positions is not correct, the software "forces" the User to say he "SOLD" an option wherein, in fact, he "BOUGHT" the option to close a position. In other words, TT software needs to add "BOUGHT" to the list of choices when a short option is traded. Choices should be (1) EXPIRES (obvious answer); (2) BOUGHT (meaning: an option was purchased to close a short "CALL/PUT" position); (3) SOLD: meaning: the option was sold to close a short "CALL/PUT" position.
Date published: 2022-05-19
Rated 5 out of 5 by
Birdman1018 from
Very good indeed
Very nice and well spoken and able to understand awsome
Date published: 2022-05-19
Rated 5 out of 5 by
Marline from
Turbo tax is awesome
Were very helpful and relieved my stress, was pleased with service.
Date published: 2022-05-19
Rated 5 out of 5 by
MW 3 from
turbo is great
I've used Turbo Tax for the last 12 + years. Easy to follow and questions answered in a timely manner.
Date published: 2022-05-19
Rated 2 out of 5 by
CaliMay from
The process could've been much smoother
The button to review the filing details kept disappearing and routing to the summer and the agent had difficulties using her "equipment" to call me. As a result multiple no-show meetings and delayed process.
Date published: 2022-05-19
Rated 5 out of 5 by
Roper65 from
My Experience
I was very nervous about upgrading to the deluxe this years tax season, But I can assure anyone with some sort of doubt or concerns. If you get any live agent service it is not anything to worry about. My agent was Nancy and she was amazing at answering my questions or concerns! I highly recommend upgrading if you want to. It’s worth it !
Date published: 2022-05-19
Rated 5 out of 5 by
LTC Lynn from
Awesome Job!
I had an error that I could not clear up. I was dealing with it for the last few days, but my turbo tax representative resolved the issue in 10 minutes, she did an amazing job!
Date published: 2022-05-19
Rated 5 out of 5 by
Nacho Cheese from
Turbo Tax Was Great
Turbo tax's instructions and descriptions of what each entry is supposed to contain was excellent. I was able to read through every item and feel confident that my entries were correct.
Date published: 2022-05-19
Rated 1 out of 5 by
tasha77777 from
Shocked at the price
I love the product overall. I have some issues navigating it but I appreciate the information that you added about certain questions that are confusing. I am so sad at how much money you wanted for this service when you can see I barely make any money. Please consider changing the price for low income people.
All TurboTax® Offerings Reviews - Page 7131
Date published: 2022-05-19