TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax I had a great experience, and will continue to use TurboTax
Date published: 2022-05-25
Rated 5 out of 5 by from turbo tax is absolutely awesome I was very impressed with all the help and patience i recieved. Charles was amazing!!!
Date published: 2022-05-25
Rated 1 out of 5 by from This program sucks I find out after purchase that there is no help by phone if you encounter an issue with TurboTax Business. You're totally on your own.
Date published: 2022-05-25
Rated 1 out of 5 by from They have serious system issues After e filling with them and seeing the dancing “yea! Your done” my return was rejected. Apparently they are supposed to send an urgent email informing me if the reject…. No email even though my inbox is slammed with offers from them and Intuit… long story short, I found out by POST OFFICE mail 1 month later. To date, I still can’t e file because of an issue with AID. ( an issue they were aware could occur) Meanwhile penalty and interest are racking up. After e filling 3 more times ( magically they can now inform me by email it was rejected) I am headed to the post office to send it by mail and beg for grace in an attached letter to the IRS! 200.00 to do what I could have done for free.
Date published: 2022-05-25
Rated 5 out of 5 by from Turbo Tax is THE BEST My Turbo tax live experts were great! Especially, the CPA Rosemary was incredible, patient, fast, and very knowledgeable. It was great experience overall using a live expert from Turbo Tax.
Date published: 2022-05-25
Rated 5 out of 5 by from Helpful Had no idea how to file with a small business and other income, and Arlene sorted it for me very patiently. It was a lot.
Date published: 2022-05-25
Rated 5 out of 5 by from excellent service very informative and helpful Matt was a true professional
Date published: 2022-05-25
Rated 5 out of 5 by from Very Helpful Service and I am Glad I Used It We had several lifestyle and financial changes over the past year and I didn't want to risk guessing about our tax bill; so I am glad we took the extra time to have a professional prepare our taxes this year.
Date published: 2022-05-25
Rated 1 out of 5 by from Not worth the money TurboTax experts take days/weeks/months asking you a series of questions, 1-2 questions a day, with no response in between. The amount of money taken out of your taxes afterwards is insane for the work done, what would have taken me a day at most took the experts a month. I was missing a form from my rental property that I was given by my tax expert. So next years taxes will be a lot smoother. But this is the first and last time I will ever have an expert do my taxes for me. Will file myself from now on.
Date published: 2022-05-25
Rated 5 out of 5 by from Awesome First time I have used the Full Service Premier. Valerie was very professional, helpful and patient.
Date published: 2022-05-25
All TurboTax® Offerings Reviews - Page 7090
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax I had a great experience, and will continue to use TurboTax
Date published: 2022-05-25
Rated 5 out of 5 by from turbo tax is absolutely awesome I was very impressed with all the help and patience i recieved. Charles was amazing!!!
Date published: 2022-05-25
Rated 1 out of 5 by from This program sucks I find out after purchase that there is no help by phone if you encounter an issue with TurboTax Business. You're totally on your own.
Date published: 2022-05-25
Rated 1 out of 5 by from They have serious system issues After e filling with them and seeing the dancing “yea! Your done” my return was rejected. Apparently they are supposed to send an urgent email informing me if the reject…. No email even though my inbox is slammed with offers from them and Intuit… long story short, I found out by POST OFFICE mail 1 month later. To date, I still can’t e file because of an issue with AID. ( an issue they were aware could occur) Meanwhile penalty and interest are racking up. After e filling 3 more times ( magically they can now inform me by email it was rejected) I am headed to the post office to send it by mail and beg for grace in an attached letter to the IRS! 200.00 to do what I could have done for free.
Date published: 2022-05-25
Rated 5 out of 5 by from Turbo Tax is THE BEST My Turbo tax live experts were great! Especially, the CPA Rosemary was incredible, patient, fast, and very knowledgeable. It was great experience overall using a live expert from Turbo Tax.
Date published: 2022-05-25
Rated 5 out of 5 by from Helpful Had no idea how to file with a small business and other income, and Arlene sorted it for me very patiently. It was a lot.
Date published: 2022-05-25
Rated 5 out of 5 by from excellent service very informative and helpful Matt was a true professional
Date published: 2022-05-25
Rated 5 out of 5 by from Very Helpful Service and I am Glad I Used It We had several lifestyle and financial changes over the past year and I didn't want to risk guessing about our tax bill; so I am glad we took the extra time to have a professional prepare our taxes this year.
Date published: 2022-05-25
Rated 1 out of 5 by from Not worth the money TurboTax experts take days/weeks/months asking you a series of questions, 1-2 questions a day, with no response in between. The amount of money taken out of your taxes afterwards is insane for the work done, what would have taken me a day at most took the experts a month. I was missing a form from my rental property that I was given by my tax expert. So next years taxes will be a lot smoother. But this is the first and last time I will ever have an expert do my taxes for me. Will file myself from now on.
Date published: 2022-05-25
Rated 5 out of 5 by from Awesome First time I have used the Full Service Premier. Valerie was very professional, helpful and patient.
Date published: 2022-05-25
All TurboTax® Offerings Reviews - Page 7090