TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
Nana3571 from
Turbo Tax
I had a great experience, and will continue to use TurboTax
Date published: 2022-05-25
Rated 5 out of 5 by
Tristian1359 from
turbo tax is absolutely awesome
I was very impressed with all the help and patience i recieved. Charles was amazing!!!
Date published: 2022-05-25
Rated 1 out of 5 by
Ih8turbotaxbusiness from
This program sucks
I find out after purchase that there is no help by phone if you encounter an issue with TurboTax Business. You're totally on your own.
Date published: 2022-05-25
Rated 1 out of 5 by
Middle Class filer from
They have serious system issues
After e filling with them and seeing the dancing “yea! Your done” my return was rejected. Apparently they are supposed to send an urgent email informing me if the reject…. No email even though my inbox is slammed with offers from them and Intuit… long story short, I found out by POST OFFICE mail 1 month later. To date, I still can’t e file because of an issue with AID. ( an issue they were aware could occur) Meanwhile penalty and interest are racking up. After e filling 3 more times ( magically they can now inform me by email it was rejected) I am headed to the post office to send it by mail and beg for grace in an attached letter to the IRS! 200.00 to do what I could have done for free.
Date published: 2022-05-25
Rated 5 out of 5 by
etiencl from
Turbo Tax is THE BEST
My Turbo tax live experts were great! Especially, the CPA Rosemary was incredible, patient, fast, and very knowledgeable. It was great experience overall using a live expert from Turbo Tax.
Date published: 2022-05-25
Rated 5 out of 5 by
Alicia444 from
Helpful
Had no idea how to file with a small business and other income, and Arlene sorted it for me very patiently. It was a lot.
Date published: 2022-05-25
Rated 5 out of 5 by
ZUG D from
excellent service
very informative and helpful Matt was a true professional
Date published: 2022-05-25
Rated 5 out of 5 by
TT68 from
Very Helpful Service and I am Glad I Used It
We had several lifestyle and financial changes over the past year and I didn't want to risk guessing about our tax bill; so I am glad we took the extra time to have a professional prepare our taxes this year.
Date published: 2022-05-25
Rated 1 out of 5 by
JoeyB14 from
Not worth the money
TurboTax experts take days/weeks/months asking you a series of questions, 1-2 questions a day, with no response in between. The amount of money taken out of your taxes afterwards is insane for the work done, what would have taken me a day at most took the experts a month. I was missing a form from my rental property that I was given by my tax expert. So next years taxes will be a lot smoother. But this is the first and last time I will ever have an expert do my taxes for me. Will file myself from now on.
Date published: 2022-05-25
Rated 5 out of 5 by
HarleeLady from
Awesome
First time I have used the Full Service Premier. Valerie was very professional, helpful and patient.
All TurboTax® Offerings Reviews - Page 7090
Date published: 2022-05-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Nana3571 from
Turbo Tax
I had a great experience, and will continue to use TurboTax
Date published: 2022-05-25
Rated 5 out of 5 by
Tristian1359 from
turbo tax is absolutely awesome
I was very impressed with all the help and patience i recieved. Charles was amazing!!!
Date published: 2022-05-25
Rated 1 out of 5 by
Ih8turbotaxbusiness from
This program sucks
I find out after purchase that there is no help by phone if you encounter an issue with TurboTax Business. You're totally on your own.
Date published: 2022-05-25
Rated 1 out of 5 by
Middle Class filer from
They have serious system issues
After e filling with them and seeing the dancing “yea! Your done” my return was rejected. Apparently they are supposed to send an urgent email informing me if the reject…. No email even though my inbox is slammed with offers from them and Intuit… long story short, I found out by POST OFFICE mail 1 month later. To date, I still can’t e file because of an issue with AID. ( an issue they were aware could occur) Meanwhile penalty and interest are racking up. After e filling 3 more times ( magically they can now inform me by email it was rejected) I am headed to the post office to send it by mail and beg for grace in an attached letter to the IRS! 200.00 to do what I could have done for free.
Date published: 2022-05-25
Rated 5 out of 5 by
etiencl from
Turbo Tax is THE BEST
My Turbo tax live experts were great! Especially, the CPA Rosemary was incredible, patient, fast, and very knowledgeable. It was great experience overall using a live expert from Turbo Tax.
Date published: 2022-05-25
Rated 5 out of 5 by
Alicia444 from
Helpful
Had no idea how to file with a small business and other income, and Arlene sorted it for me very patiently. It was a lot.
Date published: 2022-05-25
Rated 5 out of 5 by
ZUG D from
excellent service
very informative and helpful Matt was a true professional
Date published: 2022-05-25
Rated 5 out of 5 by
TT68 from
Very Helpful Service and I am Glad I Used It
We had several lifestyle and financial changes over the past year and I didn't want to risk guessing about our tax bill; so I am glad we took the extra time to have a professional prepare our taxes this year.
Date published: 2022-05-25
Rated 1 out of 5 by
JoeyB14 from
Not worth the money
TurboTax experts take days/weeks/months asking you a series of questions, 1-2 questions a day, with no response in between. The amount of money taken out of your taxes afterwards is insane for the work done, what would have taken me a day at most took the experts a month. I was missing a form from my rental property that I was given by my tax expert. So next years taxes will be a lot smoother. But this is the first and last time I will ever have an expert do my taxes for me. Will file myself from now on.
Date published: 2022-05-25
Rated 5 out of 5 by
HarleeLady from
Awesome
First time I have used the Full Service Premier. Valerie was very professional, helpful and patient.
All TurboTax® Offerings Reviews - Page 7090
Date published: 2022-05-25