TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank u turbo tax But mainly thank you LESLEY.. All went well .. Lesley was absolutely the best she was very kind and patient thank u turbo tax
Date published: 2022-06-04
Rated 3 out of 5 by from TurboTax is Close to Perfect with Annoying Flaws I was using TurboTax for Business Form 1120 for a C Corporation. Usually, I have to make small adjustments of $1 to $2 in order to get my Balance Sheet to balance. The corporation is very small, but rounding errors compound. This year, in spite of numbers showing identical values, the program claimed the numbers were out of balance. I had two calls with support, the first of 30 minutes and the second 60.minutes. The latter was able to help me in some non-intuitive, ways by circling through the program multiple times and eventually coming up with a solution that deleted a couple of entries that the step-by-step program had me enter, but not changing any values. The bottom line was the same without errors. That was the Federal. Then, the California would not stop circling with the one more check message every time I tried to e-file. I had to put in a base year (no earlier than 2013) for a new hire (I had none) with entries of zero hires down the form. Then it let me file. This was extremely frustrating coupled with the earlier experience. I wasted many hours on what appear to be some small but irrelevant bugs that I could not overcome without assistance or pretending that something happened that didn't. It wasn't exactly untrue. I put in a year, but then indicated nothing happened in that year. No year should have been entered for the non-event.
Date published: 2022-06-04
Rated 5 out of 5 by from Turbo taxe is awesome Great totally Awesome cool 12345678910 out of 10 #
Date published: 2022-06-04
Rated 5 out of 5 by from Awesome TurboTax is always in great shape! Tip Top A+. Will continue to use.
Date published: 2022-06-04
Rated 5 out of 5 by from TurboTax was efficient They were patient with me and explained everything clearly
Date published: 2022-06-04
Rated 5 out of 5 by from Well done Apparently the worst part about TurboTax is that they force you type 42 words in this review. Most confusing part of the whole thing. Everything else was really easy, though.
Date published: 2022-06-04
Rated 5 out of 5 by from Awesome First time using TT and was was great, easy to use and very helpful
Date published: 2022-06-04
Rated 4 out of 5 by from GREAT GOOD SUPPORT - I HAVE DIFFICULTY BCHECKING MY DATA ENTRIES
Date published: 2022-06-04
Rated 5 out of 5 by from turbo tax excellent support was great i will keep using turbo tax for next year
Date published: 2022-06-04
Rated 5 out of 5 by from TurboTax is always straightforward been using for years this is my first time using for business but was smooth per usual.
Date published: 2022-06-04
All TurboTax® Offerings Reviews - Page 7072
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank u turbo tax But mainly thank you LESLEY.. All went well .. Lesley was absolutely the best she was very kind and patient thank u turbo tax
Date published: 2022-06-04
Rated 3 out of 5 by from TurboTax is Close to Perfect with Annoying Flaws I was using TurboTax for Business Form 1120 for a C Corporation. Usually, I have to make small adjustments of $1 to $2 in order to get my Balance Sheet to balance. The corporation is very small, but rounding errors compound. This year, in spite of numbers showing identical values, the program claimed the numbers were out of balance. I had two calls with support, the first of 30 minutes and the second 60.minutes. The latter was able to help me in some non-intuitive, ways by circling through the program multiple times and eventually coming up with a solution that deleted a couple of entries that the step-by-step program had me enter, but not changing any values. The bottom line was the same without errors. That was the Federal. Then, the California would not stop circling with the one more check message every time I tried to e-file. I had to put in a base year (no earlier than 2013) for a new hire (I had none) with entries of zero hires down the form. Then it let me file. This was extremely frustrating coupled with the earlier experience. I wasted many hours on what appear to be some small but irrelevant bugs that I could not overcome without assistance or pretending that something happened that didn't. It wasn't exactly untrue. I put in a year, but then indicated nothing happened in that year. No year should have been entered for the non-event.
Date published: 2022-06-04
Rated 5 out of 5 by from Turbo taxe is awesome Great totally Awesome cool 12345678910 out of 10 #
Date published: 2022-06-04
Rated 5 out of 5 by from Awesome TurboTax is always in great shape! Tip Top A+. Will continue to use.
Date published: 2022-06-04
Rated 5 out of 5 by from TurboTax was efficient They were patient with me and explained everything clearly
Date published: 2022-06-04
Rated 5 out of 5 by from Well done Apparently the worst part about TurboTax is that they force you type 42 words in this review. Most confusing part of the whole thing. Everything else was really easy, though.
Date published: 2022-06-04
Rated 5 out of 5 by from Awesome First time using TT and was was great, easy to use and very helpful
Date published: 2022-06-04
Rated 4 out of 5 by from GREAT GOOD SUPPORT - I HAVE DIFFICULTY BCHECKING MY DATA ENTRIES
Date published: 2022-06-04
Rated 5 out of 5 by from turbo tax excellent support was great i will keep using turbo tax for next year
Date published: 2022-06-04
Rated 5 out of 5 by from TurboTax is always straightforward been using for years this is my first time using for business but was smooth per usual.
Date published: 2022-06-04
All TurboTax® Offerings Reviews - Page 7072