TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from turbotax is easy It took me awhile because of the reading, It is easy to do.
Date published: 2021-03-10
Rated 5 out of 5 by from Best Tax Experience! The application was extremely well organized. Our "live" preparer Sandra was warm and friendly and appeared to genuinely care about my situation and provided all the information to handle it properly.
Date published: 2021-03-10
Rated 4 out of 5 by from TurboTax Dowload activation code hard to find From the 800 number, I got wonderful help from a real human with finding my activation code for my downloaded 2020 TurboTax. But getting to the human past the automated voice was painful. Once in TurboTax, everything went pretty smoothly. I will keep using TurboTax.
Date published: 2021-03-10
Rated 4 out of 5 by from Fast and helpful I appreciated how fast and thorough the process was. Some answers to my questions were not found but overall it was helpful.
Date published: 2021-03-10
Rated 4 out of 5 by from OK It was stressful. Need more support from the staff person. My return has been rejected three times and I have no idea how to resolve the issue. I continue to repeat what I have already entered. I don't see anyone telling me what us wrong or where to find the information needed.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax been using for 6 years Easy to use. And good support. Will use for 2021. Good reminding when it's time to file.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is great TurboTax is convenient and relatively easy to use.
Date published: 2021-03-10
Rated 5 out of 5 by from Relatively easy to use for a first timer One suggestion that may already be in your program: allow me to alphabetically re-sort the charities in the contribution deduction panel.
Date published: 2021-03-10
Rated 5 out of 5 by from Quick and Easy As an 18 year old who has never filed taxes before, I had no idea what to do, but turbotax guided me through the whole process with a fun and friendly tone. Thanks turbotax!
Date published: 2021-03-10
Rated 3 out of 5 by from Works as long as your screen resolution is low It all works great, but activation, and then paying for the State filing fee only works if your screen resolution is set lower than normal. Crazy. And took forever to figure out.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7071
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbotax is easy It took me awhile because of the reading, It is easy to do.
Date published: 2021-03-10
Rated 5 out of 5 by from Best Tax Experience! The application was extremely well organized. Our "live" preparer Sandra was warm and friendly and appeared to genuinely care about my situation and provided all the information to handle it properly.
Date published: 2021-03-10
Rated 4 out of 5 by from TurboTax Dowload activation code hard to find From the 800 number, I got wonderful help from a real human with finding my activation code for my downloaded 2020 TurboTax. But getting to the human past the automated voice was painful. Once in TurboTax, everything went pretty smoothly. I will keep using TurboTax.
Date published: 2021-03-10
Rated 4 out of 5 by from Fast and helpful I appreciated how fast and thorough the process was. Some answers to my questions were not found but overall it was helpful.
Date published: 2021-03-10
Rated 4 out of 5 by from OK It was stressful. Need more support from the staff person. My return has been rejected three times and I have no idea how to resolve the issue. I continue to repeat what I have already entered. I don't see anyone telling me what us wrong or where to find the information needed.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax been using for 6 years Easy to use. And good support. Will use for 2021. Good reminding when it's time to file.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is great TurboTax is convenient and relatively easy to use.
Date published: 2021-03-10
Rated 5 out of 5 by from Relatively easy to use for a first timer One suggestion that may already be in your program: allow me to alphabetically re-sort the charities in the contribution deduction panel.
Date published: 2021-03-10
Rated 5 out of 5 by from Quick and Easy As an 18 year old who has never filed taxes before, I had no idea what to do, but turbotax guided me through the whole process with a fun and friendly tone. Thanks turbotax!
Date published: 2021-03-10
Rated 3 out of 5 by from Works as long as your screen resolution is low It all works great, but activation, and then paying for the State filing fee only works if your screen resolution is set lower than normal. Crazy. And took forever to figure out.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7071