TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is most user friendly We have been using TurboTax for over 30 years, and not once have we been disappointed. It is easy to use. It is thorough. It provides us with all options. Not even once have we been challenged by the IRS. Thank you TurboTax team.
Date published: 2021-03-17
Rated 5 out of 5 by from Never fails to make the process easy. What makes Turbo Tax so easy is the fact that they have videos and little help center pop ups that explain the stuff you're confused on. Definitely better than googling and getting so many articles on one question. It's relevant information and easy to navigate.
Date published: 2021-03-17
Rated 5 out of 5 by from So helpful in my first complicated year! This is my first year that the simplest form wasn't sufficient. TurboTax made it a lot easier. I liked that I started out in the lower priced package and had the option to upgrade as I went without losing my discount. I was able to find everything I needed to file quickly and was asked all the right questions. I never needed any additional assistance, although it's nice that it was available.
Date published: 2021-03-17
Rated 5 out of 5 by from Awesome Product I've been using turbo tax for 6 years now and I absolutely love it! Its easy to use and way much more cost effect than the big tax preparation chains.
Date published: 2021-03-17
Rated 2 out of 5 by from Technical Issues TurboTax itself worked well for walking through all the different tax scenarios/circumstances. But at the end of the process, it would not let me file the taxes due to a reCAPTCHA issue, which apparently a lot of people are experiencing. It is very frustrating to get all the way to the end and not be able to file due to a technical issue. All the boards mention steps to take to resolve this. Ultimately, nothing worked - and then all of a sudden it worked. This tells me that the issue was not a user-issue. It was on the TurboTax end.
Date published: 2021-03-17
Rated 4 out of 5 by from Prompt and Helpful This was my first time using this system. I can honestly say it was easy to file. I will definitely use them again!
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax is the best I am so grateful that this service makes filing my taxes a breeze.
Date published: 2021-03-17
Rated 5 out of 5 by from Easy to do I enjoyed working with turbo tax. It was my first time. I was quite nervous but the directions were easy to follow.
Date published: 2021-03-17
Rated 3 out of 5 by from Every year it costs more I have been doing my taxes with turbo tax for about 8 years now. I absolutely loved it for years. Over the past few years I have noticed it gets more and more expensive. I am up to over $100 to get my taxes done now. Nothing has changed except where I have worked over the years and less dependents. Yes its still cheaper than any other tax preparer, all they do is punch stuff into a computer. But that is exactly what I am doing. Noone else just me. And that costs me $130??!!
Date published: 2021-03-17
Rated 3 out of 5 by from It got a little complicated this year it was a little harder this year. Look out for the little guys.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 7036
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is most user friendly We have been using TurboTax for over 30 years, and not once have we been disappointed. It is easy to use. It is thorough. It provides us with all options. Not even once have we been challenged by the IRS. Thank you TurboTax team.
Date published: 2021-03-17
Rated 5 out of 5 by from Never fails to make the process easy. What makes Turbo Tax so easy is the fact that they have videos and little help center pop ups that explain the stuff you're confused on. Definitely better than googling and getting so many articles on one question. It's relevant information and easy to navigate.
Date published: 2021-03-17
Rated 5 out of 5 by from So helpful in my first complicated year! This is my first year that the simplest form wasn't sufficient. TurboTax made it a lot easier. I liked that I started out in the lower priced package and had the option to upgrade as I went without losing my discount. I was able to find everything I needed to file quickly and was asked all the right questions. I never needed any additional assistance, although it's nice that it was available.
Date published: 2021-03-17
Rated 5 out of 5 by from Awesome Product I've been using turbo tax for 6 years now and I absolutely love it! Its easy to use and way much more cost effect than the big tax preparation chains.
Date published: 2021-03-17
Rated 2 out of 5 by from Technical Issues TurboTax itself worked well for walking through all the different tax scenarios/circumstances. But at the end of the process, it would not let me file the taxes due to a reCAPTCHA issue, which apparently a lot of people are experiencing. It is very frustrating to get all the way to the end and not be able to file due to a technical issue. All the boards mention steps to take to resolve this. Ultimately, nothing worked - and then all of a sudden it worked. This tells me that the issue was not a user-issue. It was on the TurboTax end.
Date published: 2021-03-17
Rated 4 out of 5 by from Prompt and Helpful This was my first time using this system. I can honestly say it was easy to file. I will definitely use them again!
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax is the best I am so grateful that this service makes filing my taxes a breeze.
Date published: 2021-03-17
Rated 5 out of 5 by from Easy to do I enjoyed working with turbo tax. It was my first time. I was quite nervous but the directions were easy to follow.
Date published: 2021-03-17
Rated 3 out of 5 by from Every year it costs more I have been doing my taxes with turbo tax for about 8 years now. I absolutely loved it for years. Over the past few years I have noticed it gets more and more expensive. I am up to over $100 to get my taxes done now. Nothing has changed except where I have worked over the years and less dependents. Yes its still cheaper than any other tax preparer, all they do is punch stuff into a computer. But that is exactly what I am doing. Noone else just me. And that costs me $130??!!
Date published: 2021-03-17
Rated 3 out of 5 by from It got a little complicated this year it was a little harder this year. Look out for the little guys.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 7036