TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Absolutely recommend TurboTax was easy, quick and convenient. Absolutely recommend. Came prepared. Done in under 2 hours from initial phone call. 5-stars!
Date published: 2022-06-24
Rated 5 out of 5 by from TurboTax....great software! Very well organized and laid out.............................
Date published: 2022-06-24
Rated 5 out of 5 by from Simple and Convenient I was pretty hesitant to use turbo tax live along with the price tag that goes along with it. This year I could've gone to someone in person but given COVID etc, I thought it was just better to try to do everything from the comfort of my own home. My tax preparer was kind and patient and really took her time with answering any questions we had. I would definitely recommend the service
Date published: 2022-06-24
Rated 5 out of 5 by from 5 out of 5 Stars for me My only review is this... We will always use Turbo Tax
Date published: 2022-06-24
Rated 5 out of 5 by from great service the service was great. The only hiccup was a change in representative. Lucia was easy to work with once she took over.
Date published: 2022-06-24
Rated 4 out of 5 by from I like turbotax Generally very easy to complete, occasionally not all the dots are connected until the review, and it is confusing during the review because the big picture is not presented, Only the one sees is the little detail that might not be complete, but it could have a lot of ramifications.
Date published: 2022-06-24
Rated 5 out of 5 by from COSTLY BUT WORTH IT I did go through 3 different agents, in the end it was completed in a timely fashion
Date published: 2022-06-24
Rated 1 out of 5 by from very disappointed I've used Turbo Tax for 20+years but I've extremely disappointed. IRS shows sending the refund to our bank on March 9th and as of June 25th still nothing. The bank, Wells Fargo says they never received it. We can't get answers and we're out our refund during a very difficult time financially.
Date published: 2022-06-24
Rated 5 out of 5 by from Easy to use Simple self explanatory easy to use software and has good help available if you hit snags
Date published: 2022-06-24
Rated 5 out of 5 by from Turbo tax is fantastic! This was the best, easiest, and user friendly tax preparation I've ever had the pleasure of using
Date published: 2022-06-24
All TurboTax® Offerings Reviews - Page 7026
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Absolutely recommend TurboTax was easy, quick and convenient. Absolutely recommend. Came prepared. Done in under 2 hours from initial phone call. 5-stars!
Date published: 2022-06-24
Rated 5 out of 5 by from TurboTax....great software! Very well organized and laid out.............................
Date published: 2022-06-24
Rated 5 out of 5 by from Simple and Convenient I was pretty hesitant to use turbo tax live along with the price tag that goes along with it. This year I could've gone to someone in person but given COVID etc, I thought it was just better to try to do everything from the comfort of my own home. My tax preparer was kind and patient and really took her time with answering any questions we had. I would definitely recommend the service
Date published: 2022-06-24
Rated 5 out of 5 by from 5 out of 5 Stars for me My only review is this... We will always use Turbo Tax
Date published: 2022-06-24
Rated 5 out of 5 by from great service the service was great. The only hiccup was a change in representative. Lucia was easy to work with once she took over.
Date published: 2022-06-24
Rated 4 out of 5 by from I like turbotax Generally very easy to complete, occasionally not all the dots are connected until the review, and it is confusing during the review because the big picture is not presented, Only the one sees is the little detail that might not be complete, but it could have a lot of ramifications.
Date published: 2022-06-24
Rated 5 out of 5 by from COSTLY BUT WORTH IT I did go through 3 different agents, in the end it was completed in a timely fashion
Date published: 2022-06-24
Rated 1 out of 5 by from very disappointed I've used Turbo Tax for 20+years but I've extremely disappointed. IRS shows sending the refund to our bank on March 9th and as of June 25th still nothing. The bank, Wells Fargo says they never received it. We can't get answers and we're out our refund during a very difficult time financially.
Date published: 2022-06-24
Rated 5 out of 5 by from Easy to use Simple self explanatory easy to use software and has good help available if you hit snags
Date published: 2022-06-24
Rated 5 out of 5 by from Turbo tax is fantastic! This was the best, easiest, and user friendly tax preparation I've ever had the pleasure of using
Date published: 2022-06-24
All TurboTax® Offerings Reviews - Page 7026