TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Slightly Worse Every Year The first time I used TurboTax, I had a beautiful streamlined experience. Unfortunately, that didn't last. Things got gradually worse, and now I have a laundry list of issues. 1) Failed to find and open last year's taxes. 2) Failed to transfer several critical bits of info from that return, once I found it, forcing me to retype them. E.g. whether I took standard or itemized deductions last year. 3) No easy way to go straight to "download everything" - from banks, brokerages, etc. Instead, I have to get there via selecting first income from employment, and then dividends or interest 4) Demands I tell it what payees I have this year, before letting me download the answer to that question. And creates unfinished records for some of them, which I have to delete after downloading the relevant forms from from the brokerage. 5) Keeps demanding I choose, yet again, to select what I work on rather than following the interview 6) Some functions just dump me in the interview when done. 7) The "Smart Check" isn't. You can neither fix the issues it flags there (not enough context shown) nor jump to the place that has the context. Sometimes what it shows isn't even accurate. 8) Two search functions, that produce different results; only one will take you to form 4938, which Smart Check wanted me to update 9) Inconsistent about when it shows me what I had last year, for comparison, and when it does not 10) Asks for all kinds of info knowing it won't affect my return, and not telling me so (I'd already hit a maximum for the category). Last year, frustrated by the combination of high price and low quality, I tried a competitor's program, and it was so bad I wound up giving up and buying TurboTax after all. Given that the bar TurboTax has to pass is only "manages to get the taxes filed", I'm rating it 3 rather than 1. But I really don't like it.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is great very straight forward to navigate and understand.Will try out again next year.I save a great amount of money.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and fast easy and fast follow the instructions and have your docs ready
Date published: 2022-04-11
Rated 5 out of 5 by from love Turbo Tax I love it cause it very helpful when I get stuck on certain things and the explanation that I get from you guys are wonderful and helpful Thank you
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Sandra Will Help You I appreciated her communication throughout the process via the tax app & calls She helped me understand things I was not educated in.
Date published: 2022-04-11
Rated 1 out of 5 by from FROM FREE TO $174.00 WENT FROM FREE OFFER , OR AT LEAST $20 OFF WITH PAYPAL TO 174.00. WHAT A JOKE! I WOULD APPRECIATE AT LEAST APARTIAL REFUND. IT SAID I SOLD STOCK LAST YEAR, BUT IO DID NOT. G.E. STOCK DID AREVERSE SPLIT, AND MAYBE THERE WAS 51.00 LEFT OVER AND A TRASACTION FEE OF 39.00 FROM THEM, PLEASE.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is unbelievably Easy It was simple, organized and gave great suggestions
Date published: 2022-04-11
Rated 1 out of 5 by from SO MANY FEES You think buying the software is enough.. nope. You keep having to upgrade. What you used to do for free, now costs at least $100 by the time your said and done.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome intro to filing for the first time! This site was intuitive and answered all of the questions that I had!
Date published: 2022-04-11
Rated 5 out of 5 by from WAS VERY EASY WAS VERY EASY TO UNDERSTAND. WAS GREATFUL FOR THE HELP IF NEEDED
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 7024
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Slightly Worse Every Year The first time I used TurboTax, I had a beautiful streamlined experience. Unfortunately, that didn't last. Things got gradually worse, and now I have a laundry list of issues. 1) Failed to find and open last year's taxes. 2) Failed to transfer several critical bits of info from that return, once I found it, forcing me to retype them. E.g. whether I took standard or itemized deductions last year. 3) No easy way to go straight to "download everything" - from banks, brokerages, etc. Instead, I have to get there via selecting first income from employment, and then dividends or interest 4) Demands I tell it what payees I have this year, before letting me download the answer to that question. And creates unfinished records for some of them, which I have to delete after downloading the relevant forms from from the brokerage. 5) Keeps demanding I choose, yet again, to select what I work on rather than following the interview 6) Some functions just dump me in the interview when done. 7) The "Smart Check" isn't. You can neither fix the issues it flags there (not enough context shown) nor jump to the place that has the context. Sometimes what it shows isn't even accurate. 8) Two search functions, that produce different results; only one will take you to form 4938, which Smart Check wanted me to update 9) Inconsistent about when it shows me what I had last year, for comparison, and when it does not 10) Asks for all kinds of info knowing it won't affect my return, and not telling me so (I'd already hit a maximum for the category). Last year, frustrated by the combination of high price and low quality, I tried a competitor's program, and it was so bad I wound up giving up and buying TurboTax after all. Given that the bar TurboTax has to pass is only "manages to get the taxes filed", I'm rating it 3 rather than 1. But I really don't like it.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is great very straight forward to navigate and understand.Will try out again next year.I save a great amount of money.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and fast easy and fast follow the instructions and have your docs ready
Date published: 2022-04-11
Rated 5 out of 5 by from love Turbo Tax I love it cause it very helpful when I get stuck on certain things and the explanation that I get from you guys are wonderful and helpful Thank you
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Sandra Will Help You I appreciated her communication throughout the process via the tax app & calls She helped me understand things I was not educated in.
Date published: 2022-04-11
Rated 1 out of 5 by from FROM FREE TO $174.00 WENT FROM FREE OFFER , OR AT LEAST $20 OFF WITH PAYPAL TO 174.00. WHAT A JOKE! I WOULD APPRECIATE AT LEAST APARTIAL REFUND. IT SAID I SOLD STOCK LAST YEAR, BUT IO DID NOT. G.E. STOCK DID AREVERSE SPLIT, AND MAYBE THERE WAS 51.00 LEFT OVER AND A TRASACTION FEE OF 39.00 FROM THEM, PLEASE.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is unbelievably Easy It was simple, organized and gave great suggestions
Date published: 2022-04-11
Rated 1 out of 5 by from SO MANY FEES You think buying the software is enough.. nope. You keep having to upgrade. What you used to do for free, now costs at least $100 by the time your said and done.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome intro to filing for the first time! This site was intuitive and answered all of the questions that I had!
Date published: 2022-04-11
Rated 5 out of 5 by from WAS VERY EASY WAS VERY EASY TO UNDERSTAND. WAS GREATFUL FOR THE HELP IF NEEDED
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 7024