TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Useful tool Turbo tax has continued to be a very useful tool in filing our taxes. just not impressed with the wording of some of the questions that seem very ambiguous to first time users. Those of us using Turbo Tax are not CPA's, so keep the questions simple. You can still ask the questions, but we're not building a piano here, what do you earn, what is deducted and then list deductions and credits on one page.
Date published: 2021-04-06
Rated 5 out of 5 by from cool beans thanks turbotax for making my life just that much easier
Date published: 2021-04-06
Rated 5 out of 5 by from Well done I loved the fact all I needed to do was drop files in to do most of it. some of the screens were a touch busy though
Date published: 2021-04-06
Rated 5 out of 5 by from TurboTax makes filing easy I have used for TurboTax Live for self-employed for several years and every year it gets better and easier to use.
Date published: 2021-04-06
Rated 3 out of 5 by from TURBOTAX IS USER FRIENDLY Program is user friendly but has way too many reviews of the same information.
Date published: 2021-04-06
Rated 3 out of 5 by from Disappointing. Pervious years using turbo tax have been a breeze. This year was not. I was not given an option to file for free even though I selected "do not upgrade". It was not a pleasant surprise to be charged. Additionally, I struggled to delete a mis entry for over an hour. I tried the help button at the top, had customer service call me and even tried to clear and delete but it would not let me. It was an overall frustrating experience.
Date published: 2021-04-06
Rated 3 out of 5 by from T-Tax has made this process very difficult. Since Congress passed the law requiring Turbo and H&R Block to offer free tax filing, it has become more difficult to read my tax form as I fill in my income/deduction info. This is very discouraging to me. I vote to have the IRS send me what I owe and allow me to agree with their statement or send them changes. Tax filing systems like Turbo Tax should offer only the changes needed to my return. Its can provide everything else.
Date published: 2021-04-06
Rated 5 out of 5 by from TurboTax Rocks! Using TurboTax has been such a relief I've used it 2 years now and I've been happy both times now. Zero stress and very helpful! Quick and easy!
Date published: 2021-04-06
Rated 5 out of 5 by from TurboTax is Awesome Easy, Follow Along Steps, Double Checks, Just Awesome
Date published: 2021-04-06
Rated 4 out of 5 by from Completed I have used Turbo Tax for a decade, with great success. This year is the first year I did not install on my computer, used online instead. Took a bit to get through it, but satisfied at the end.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 7006
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Useful tool Turbo tax has continued to be a very useful tool in filing our taxes. just not impressed with the wording of some of the questions that seem very ambiguous to first time users. Those of us using Turbo Tax are not CPA's, so keep the questions simple. You can still ask the questions, but we're not building a piano here, what do you earn, what is deducted and then list deductions and credits on one page.
Date published: 2021-04-06
Rated 5 out of 5 by from cool beans thanks turbotax for making my life just that much easier
Date published: 2021-04-06
Rated 5 out of 5 by from Well done I loved the fact all I needed to do was drop files in to do most of it. some of the screens were a touch busy though
Date published: 2021-04-06
Rated 5 out of 5 by from TurboTax makes filing easy I have used for TurboTax Live for self-employed for several years and every year it gets better and easier to use.
Date published: 2021-04-06
Rated 3 out of 5 by from TURBOTAX IS USER FRIENDLY Program is user friendly but has way too many reviews of the same information.
Date published: 2021-04-06
Rated 3 out of 5 by from Disappointing. Pervious years using turbo tax have been a breeze. This year was not. I was not given an option to file for free even though I selected "do not upgrade". It was not a pleasant surprise to be charged. Additionally, I struggled to delete a mis entry for over an hour. I tried the help button at the top, had customer service call me and even tried to clear and delete but it would not let me. It was an overall frustrating experience.
Date published: 2021-04-06
Rated 3 out of 5 by from T-Tax has made this process very difficult. Since Congress passed the law requiring Turbo and H&R Block to offer free tax filing, it has become more difficult to read my tax form as I fill in my income/deduction info. This is very discouraging to me. I vote to have the IRS send me what I owe and allow me to agree with their statement or send them changes. Tax filing systems like Turbo Tax should offer only the changes needed to my return. Its can provide everything else.
Date published: 2021-04-06
Rated 5 out of 5 by from TurboTax Rocks! Using TurboTax has been such a relief I've used it 2 years now and I've been happy both times now. Zero stress and very helpful! Quick and easy!
Date published: 2021-04-06
Rated 5 out of 5 by from TurboTax is Awesome Easy, Follow Along Steps, Double Checks, Just Awesome
Date published: 2021-04-06
Rated 4 out of 5 by from Completed I have used Turbo Tax for a decade, with great success. This year is the first year I did not install on my computer, used online instead. Took a bit to get through it, but satisfied at the end.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 7006