TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is Not Free Like they Stated! We have been using TurboTax for at least 8 years and they have never charged us for Federal and State Taxes, but they lied!!! I am disappointed and hurt! When you say FREE, WE EXPECT FREE! You can't charge people for a simple tax return and charge an extra fee for them putting their 401k credits in that they have been for years. This is not good business. We want our money back that your charging our income tax return.$60.00, $40.00, and $30.00. You stopped our filing to make us Upgrade to Deluxe when we are using TurboTax Free Edition. You didn't give us a choice, you took that away!
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is literally the Greatest So easy, so efficient, will for sure be back every year
Date published: 2021-04-05
Rated 2 out of 5 by from generally good but had a few issues I've used in the past without issue but had the most difficulty this year. Had to delete and start my return over after an error (with my entries being nearly complete and the program got very confused by the fact I had an HSA without a High Deductible Health plan.
Date published: 2021-04-05
Rated 5 out of 5 by from Recommend Turbo Tax Easy and efficient to use. Walks you through the steps and makes it less painful.
Date published: 2021-04-05
Rated 5 out of 5 by from MR I HAVE BEEN USING TURBOTAX SINCE YOU DEVELOPED IT.
Date published: 2021-04-05
Rated 5 out of 5 by from Super easy Taxes are super stressful for me but when I use Turbo Tax, the explanations really make sense. At one point, it said I was owed a state refund which was great but then I had to go back and fix an error and it changed to me OWING money which was so very frustrating. I figured I must have entered a number incorrectly so I asked for help. Theresa called me right away and we got it figured out. It turns out, I did enter an incorrect figure and it went back to the State owing ME money!!!! :)
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax helped a lot! Thanks! TurboTax made the whole process very smooth and easy. Great user interface and layout. Hopefully I did everything right on my part. Can't recommend enough.
Date published: 2021-04-05
Rated 3 out of 5 by from You have to pay to Efile. You have to pay to Efile. I should have know before I purchase this product.
Date published: 2021-04-05
Rated 5 out of 5 by from So easy to use and helpful! I use Turbo Tax every year and it is the best! The auto fill options for stocks and education are fantastic and useful.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax is helpful Had a problem and Erin are turbo tax was very helpful and sweet.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 6952
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is Not Free Like they Stated! We have been using TurboTax for at least 8 years and they have never charged us for Federal and State Taxes, but they lied!!! I am disappointed and hurt! When you say FREE, WE EXPECT FREE! You can't charge people for a simple tax return and charge an extra fee for them putting their 401k credits in that they have been for years. This is not good business. We want our money back that your charging our income tax return.$60.00, $40.00, and $30.00. You stopped our filing to make us Upgrade to Deluxe when we are using TurboTax Free Edition. You didn't give us a choice, you took that away!
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is literally the Greatest So easy, so efficient, will for sure be back every year
Date published: 2021-04-05
Rated 2 out of 5 by from generally good but had a few issues I've used in the past without issue but had the most difficulty this year. Had to delete and start my return over after an error (with my entries being nearly complete and the program got very confused by the fact I had an HSA without a High Deductible Health plan.
Date published: 2021-04-05
Rated 5 out of 5 by from Recommend Turbo Tax Easy and efficient to use. Walks you through the steps and makes it less painful.
Date published: 2021-04-05
Rated 5 out of 5 by from MR I HAVE BEEN USING TURBOTAX SINCE YOU DEVELOPED IT.
Date published: 2021-04-05
Rated 5 out of 5 by from Super easy Taxes are super stressful for me but when I use Turbo Tax, the explanations really make sense. At one point, it said I was owed a state refund which was great but then I had to go back and fix an error and it changed to me OWING money which was so very frustrating. I figured I must have entered a number incorrectly so I asked for help. Theresa called me right away and we got it figured out. It turns out, I did enter an incorrect figure and it went back to the State owing ME money!!!! :)
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax helped a lot! Thanks! TurboTax made the whole process very smooth and easy. Great user interface and layout. Hopefully I did everything right on my part. Can't recommend enough.
Date published: 2021-04-05
Rated 3 out of 5 by from You have to pay to Efile. You have to pay to Efile. I should have know before I purchase this product.
Date published: 2021-04-05
Rated 5 out of 5 by from So easy to use and helpful! I use Turbo Tax every year and it is the best! The auto fill options for stocks and education are fantastic and useful.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax is helpful Had a problem and Erin are turbo tax was very helpful and sweet.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 6952