TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy Been using it a few years. This year, I utilized the expert review. So glad I did! Arlana was fantastic. Got me the biggest refund ever.
Date published: 2021-03-11
Rated 5 out of 5 by from Very User Friendly Visually and organizationally, easy to navigate. Language and prompts throughout are casual and easy to follow. I started with another online tax filing service, and found it to be less satisfactory. Turbo Tax, true to the original claim, never charged me for either Federal or State filing. It was actually 100% free -which was contrary to what I'd read in some critical articles. Maybe they changed the layout on the website, but as long as I kept denying their offered upgrades, it was truly free. And my income is over $100k, so there didn't seem to be a cap on the free service. It was easy to navigate back and forth between different places in the process. There's little explanations along the way if the verbiage is unfamiliar, or you want to find out what qualifies for something. I've used Turbo Tax some years back, and it seems to have gotten even a little better. I recommend Turbo Tax - way cheaper than paying someone else. It took me half a day or so to do myself with lots of double-checking along the way.
Date published: 2021-03-11
Rated 5 out of 5 by from Very Easy to use! This program and software made it really easy to file my taxes, was not very time consuming, and I had help along the way. I would recommend to anyone filing a simple return!
Date published: 2021-03-11
Rated 5 out of 5 by from Easy Dennis was awesome and helped me through this process!
Date published: 2021-03-11
Rated 5 out of 5 by from Time consuming but easy to use Makes preparation and filing easy and secure. I recommend Turbotax
Date published: 2021-03-11
Rated 5 out of 5 by from turbotax is easy this was so fast and easy. i will use this again next year
Date published: 2021-03-11
Rated 4 out of 5 by from 30minutes and a great return! 30 minute tax return made easy. loved it. taxes made simple.
Date published: 2021-03-11
Rated 5 out of 5 by from Nice everything went good.. super easy to use.. there right on point
Date published: 2021-03-11
Rated 4 out of 5 by from Difficult to review previous pages As usual, however, every time I need to review previous, I have to go back several steps and when finish, I have to move forward several steps. I can't just jump directly to the right page
Date published: 2021-03-11
Rated 4 out of 5 by from Turbo Tax is Good I have been using Turbo Tax for many, many years and thought it was excellent until my 2019 return. It must have contained an error, because I received a refund from the IRS. I file a simple return, so I have no idea what the issue was and the IRS did not tell me. I out of 22 (returns) is still good, but a bit of a disappointment.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6934
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy Been using it a few years. This year, I utilized the expert review. So glad I did! Arlana was fantastic. Got me the biggest refund ever.
Date published: 2021-03-11
Rated 5 out of 5 by from Very User Friendly Visually and organizationally, easy to navigate. Language and prompts throughout are casual and easy to follow. I started with another online tax filing service, and found it to be less satisfactory. Turbo Tax, true to the original claim, never charged me for either Federal or State filing. It was actually 100% free -which was contrary to what I'd read in some critical articles. Maybe they changed the layout on the website, but as long as I kept denying their offered upgrades, it was truly free. And my income is over $100k, so there didn't seem to be a cap on the free service. It was easy to navigate back and forth between different places in the process. There's little explanations along the way if the verbiage is unfamiliar, or you want to find out what qualifies for something. I've used Turbo Tax some years back, and it seems to have gotten even a little better. I recommend Turbo Tax - way cheaper than paying someone else. It took me half a day or so to do myself with lots of double-checking along the way.
Date published: 2021-03-11
Rated 5 out of 5 by from Very Easy to use! This program and software made it really easy to file my taxes, was not very time consuming, and I had help along the way. I would recommend to anyone filing a simple return!
Date published: 2021-03-11
Rated 5 out of 5 by from Easy Dennis was awesome and helped me through this process!
Date published: 2021-03-11
Rated 5 out of 5 by from Time consuming but easy to use Makes preparation and filing easy and secure. I recommend Turbotax
Date published: 2021-03-11
Rated 5 out of 5 by from turbotax is easy this was so fast and easy. i will use this again next year
Date published: 2021-03-11
Rated 4 out of 5 by from 30minutes and a great return! 30 minute tax return made easy. loved it. taxes made simple.
Date published: 2021-03-11
Rated 5 out of 5 by from Nice everything went good.. super easy to use.. there right on point
Date published: 2021-03-11
Rated 4 out of 5 by from Difficult to review previous pages As usual, however, every time I need to review previous, I have to go back several steps and when finish, I have to move forward several steps. I can't just jump directly to the right page
Date published: 2021-03-11
Rated 4 out of 5 by from Turbo Tax is Good I have been using Turbo Tax for many, many years and thought it was excellent until my 2019 return. It must have contained an error, because I received a refund from the IRS. I file a simple return, so I have no idea what the issue was and the IRS did not tell me. I out of 22 (returns) is still good, but a bit of a disappointment.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6934