TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Awesome AF I have been using TuboTax for three years now! I love it. It is a quick and easy process. They walk you through step by step. Pretty simple.
Date published: 2021-03-17
Rated 1 out of 5 by from TURBOTAX IS DEPLORABLE I have been using tax prep programs for years and have never been so dissatisfied with a product. My usual program has always been H&R Block but I changed this year so I coud use the CD, which H&R no longer offers. Program was difficult to load, would not carryover my information from H&R for the previous year, took forever to load each time it was turned on, took forever to load individual tax files (I had 4), and ultimately, after preparing all 4 returns, would not effectively transmit for efiling. I have never been so frustrated and have vowed to never use TurboTax again. BTW, my neighbor had significant problems as well, of a different nature, and will not use again.
Date published: 2021-03-17
Rated 5 out of 5 by from Fantastic Assist Great technician! Helped me work out a problematic verification problem with CAPTIVA
Date published: 2021-03-17
Rated 5 out of 5 by from Easy and fast I am always pleased to use Turbotax. We have been using it for over 10 years and can't complain about a thing!
Date published: 2021-03-17
Rated 5 out of 5 by from I love TurboTax Absolutely the best and most understandable platform.
Date published: 2021-03-17
Rated 5 out of 5 by from Does just what it's intended to do. TurboTax makes life easier for ordinary person who just wants to do the right thing. I love turbo tax its easy, effient and user friendly.
Date published: 2021-03-17
Rated 4 out of 5 by from Little more confusing this year. Prefer to enter numbers and info myself as opposed to having accounts transfer automatically.
Date published: 2021-03-17
Rated 4 out of 5 by from Good Stuff It was okay. It was more than okay, it was more more than okay.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is Awesome Very easy and great instructions. Finished filing in no time,
Date published: 2021-03-17
Rated 3 out of 5 by from Easy to Use I wish it didn't cost so much especially when you have to pay the IRS each time. But it is convenient.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6925
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome AF I have been using TuboTax for three years now! I love it. It is a quick and easy process. They walk you through step by step. Pretty simple.
Date published: 2021-03-17
Rated 1 out of 5 by from TURBOTAX IS DEPLORABLE I have been using tax prep programs for years and have never been so dissatisfied with a product. My usual program has always been H&R Block but I changed this year so I coud use the CD, which H&R no longer offers. Program was difficult to load, would not carryover my information from H&R for the previous year, took forever to load each time it was turned on, took forever to load individual tax files (I had 4), and ultimately, after preparing all 4 returns, would not effectively transmit for efiling. I have never been so frustrated and have vowed to never use TurboTax again. BTW, my neighbor had significant problems as well, of a different nature, and will not use again.
Date published: 2021-03-17
Rated 5 out of 5 by from Fantastic Assist Great technician! Helped me work out a problematic verification problem with CAPTIVA
Date published: 2021-03-17
Rated 5 out of 5 by from Easy and fast I am always pleased to use Turbotax. We have been using it for over 10 years and can't complain about a thing!
Date published: 2021-03-17
Rated 5 out of 5 by from I love TurboTax Absolutely the best and most understandable platform.
Date published: 2021-03-17
Rated 5 out of 5 by from Does just what it's intended to do. TurboTax makes life easier for ordinary person who just wants to do the right thing. I love turbo tax its easy, effient and user friendly.
Date published: 2021-03-17
Rated 4 out of 5 by from Little more confusing this year. Prefer to enter numbers and info myself as opposed to having accounts transfer automatically.
Date published: 2021-03-17
Rated 4 out of 5 by from Good Stuff It was okay. It was more than okay, it was more more than okay.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is Awesome Very easy and great instructions. Finished filing in no time,
Date published: 2021-03-17
Rated 3 out of 5 by from Easy to Use I wish it didn't cost so much especially when you have to pay the IRS each time. But it is convenient.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6925