TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Turbotax 2021 was very difficult I had a horrible experience, the file was corrupted. The disc was corrupted and after 2 trips to Staples, I had to download rather than use the disc. I spent 3 days trying to get my 2020 return to transfer to the 2021 return and even Customer Tech Support could not get the files to open, neither forgotten password or security question would open to work. I had to input all the w2 information and all at least 3 different times because it would not save and kept getting corrupted. I am thoroughly disgusted.
Date published: 2022-08-09
Rated 5 out of 5 by from Turbo tax Very helpful and timely managed. Easy to contact and explain details in professional manner.
Date published: 2022-08-09
Rated 5 out of 5 by from Turbotax was a lifesaver! I had a complicated return being part of an s-corp. My professional, Anita was a lifesaver. She was very friendly , resourceful and knowledgeable. I was so relieved to have her do my taxes after struggling with them on my own for hours. End to end was very fast and un-stressful. I wish I could give more than 5 stars!
Date published: 2022-08-09
Rated 5 out of 5 by from Awesome THANKS FOR EVERYTHING YOU DO FOR ALL. GREAT JOB TURBOTAX HAVE A GREAT DAY.
Date published: 2022-08-09
Rated 5 out of 5 by from awesome i have been using a few years and it is so easy affordable and the customer service is awesome. i highly recomend turbo tax
Date published: 2022-08-09
Rated 5 out of 5 by from Great Experience Really simple experience. They helped me with all my questions
Date published: 2022-08-09
Rated 4 out of 5 by from turbo tax is easy to use,even for me. used t t live talked to Michelle, she is very helpful. though my problem was caused by me ,she was able to find and show me how to fix said mistake. thank you very much.
Date published: 2022-08-09
Rated 3 out of 5 by from not as easy to use as previous years the program's flow was not as simple as previous years
Date published: 2022-08-09
Rated 4 out of 5 by from years and years years and years ive been using turbotax an, finally, an option to amend without paper filing. just in the nick of time, too.
Date published: 2022-08-09
Rated 3 out of 5 by from Closing my case was not good You closed my case for no reason and even if you were ready to do it. I should've been told why the case was closed. A phone call from a Turbo Tax person should've called
Date published: 2022-08-09
All TurboTax® Offerings Reviews - Page 6903
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbotax 2021 was very difficult I had a horrible experience, the file was corrupted. The disc was corrupted and after 2 trips to Staples, I had to download rather than use the disc. I spent 3 days trying to get my 2020 return to transfer to the 2021 return and even Customer Tech Support could not get the files to open, neither forgotten password or security question would open to work. I had to input all the w2 information and all at least 3 different times because it would not save and kept getting corrupted. I am thoroughly disgusted.
Date published: 2022-08-09
Rated 5 out of 5 by from Turbo tax Very helpful and timely managed. Easy to contact and explain details in professional manner.
Date published: 2022-08-09
Rated 5 out of 5 by from Turbotax was a lifesaver! I had a complicated return being part of an s-corp. My professional, Anita was a lifesaver. She was very friendly , resourceful and knowledgeable. I was so relieved to have her do my taxes after struggling with them on my own for hours. End to end was very fast and un-stressful. I wish I could give more than 5 stars!
Date published: 2022-08-09
Rated 5 out of 5 by from Awesome THANKS FOR EVERYTHING YOU DO FOR ALL. GREAT JOB TURBOTAX HAVE A GREAT DAY.
Date published: 2022-08-09
Rated 5 out of 5 by from awesome i have been using a few years and it is so easy affordable and the customer service is awesome. i highly recomend turbo tax
Date published: 2022-08-09
Rated 5 out of 5 by from Great Experience Really simple experience. They helped me with all my questions
Date published: 2022-08-09
Rated 4 out of 5 by from turbo tax is easy to use,even for me. used t t live talked to Michelle, she is very helpful. though my problem was caused by me ,she was able to find and show me how to fix said mistake. thank you very much.
Date published: 2022-08-09
Rated 3 out of 5 by from not as easy to use as previous years the program's flow was not as simple as previous years
Date published: 2022-08-09
Rated 4 out of 5 by from years and years years and years ive been using turbotax an, finally, an option to amend without paper filing. just in the nick of time, too.
Date published: 2022-08-09
Rated 3 out of 5 by from Closing my case was not good You closed my case for no reason and even if you were ready to do it. I should've been told why the case was closed. A phone call from a Turbo Tax person should've called
Date published: 2022-08-09
All TurboTax® Offerings Reviews - Page 6903