TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by
Chezjoie from
Turbotax 2021 was very difficult
I had a horrible experience, the file was corrupted. The disc was corrupted and after 2 trips to Staples, I had to download rather than use the disc. I spent 3 days trying to get my 2020 return to transfer to the 2021 return and even Customer Tech Support could not get the files to open, neither forgotten password or security question would open to work. I had to input all the w2 information and all at least 3 different times because it would not save and kept getting corrupted. I am thoroughly disgusted.
Date published: 2022-08-09
Rated 5 out of 5 by
Raccoon9995 from
Turbo tax
Very helpful and timely managed. Easy to contact and explain details in professional manner.
Date published: 2022-08-09
Rated 5 out of 5 by
Jack in Mebane from
Turbotax was a lifesaver!
I had a complicated return being part of an s-corp. My professional, Anita was a lifesaver. She was very friendly , resourceful and knowledgeable. I was so relieved to have her do my taxes after struggling with them on my own for hours. End to end was very fast and un-stressful. I wish I could give more than 5 stars!
Date published: 2022-08-09
Rated 5 out of 5 by
Sousa100 from
Awesome
THANKS FOR EVERYTHING YOU DO FOR ALL. GREAT JOB TURBOTAX HAVE A GREAT DAY.
Date published: 2022-08-09
Rated 5 out of 5 by
Bigmoma387 from
awesome
i have been using a few years and it is so easy affordable and the customer service is awesome. i highly recomend turbo tax
Date published: 2022-08-09
Rated 5 out of 5 by
jdiejim from
Great Experience
Really simple experience. They helped me with all my questions
Date published: 2022-08-09
Rated 4 out of 5 by
bruce 121 from
turbo tax is easy to use,even for me.
used t t live talked to Michelle, she is very helpful. though my problem was caused by me ,she was able to find and show me how to fix said mistake. thank you very much.
Date published: 2022-08-09
Rated 3 out of 5 by
GeoWho from
not as easy to use as previous years
the program's flow was not as simple as previous years
Date published: 2022-08-09
Rated 4 out of 5 by
sami92 from
years and years
years and years ive been using turbotax an, finally, an option to amend without paper filing. just in the nick of time, too.
Date published: 2022-08-09
Rated 3 out of 5 by
Ray Can from
Closing my case was not good
You closed my case for no reason and even if you were ready to do it. I should've been told why the case was closed. A phone call from a Turbo Tax person should've called
All TurboTax® Offerings Reviews - Page 6903
Date published: 2022-08-09
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
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Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
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Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Chezjoie from
Turbotax 2021 was very difficult
I had a horrible experience, the file was corrupted. The disc was corrupted and after 2 trips to Staples, I had to download rather than use the disc. I spent 3 days trying to get my 2020 return to transfer to the 2021 return and even Customer Tech Support could not get the files to open, neither forgotten password or security question would open to work. I had to input all the w2 information and all at least 3 different times because it would not save and kept getting corrupted. I am thoroughly disgusted.
Date published: 2022-08-09
Rated 5 out of 5 by
Raccoon9995 from
Turbo tax
Very helpful and timely managed. Easy to contact and explain details in professional manner.
Date published: 2022-08-09
Rated 5 out of 5 by
Jack in Mebane from
Turbotax was a lifesaver!
I had a complicated return being part of an s-corp. My professional, Anita was a lifesaver. She was very friendly , resourceful and knowledgeable. I was so relieved to have her do my taxes after struggling with them on my own for hours. End to end was very fast and un-stressful. I wish I could give more than 5 stars!
Date published: 2022-08-09
Rated 5 out of 5 by
Sousa100 from
Awesome
THANKS FOR EVERYTHING YOU DO FOR ALL. GREAT JOB TURBOTAX HAVE A GREAT DAY.
Date published: 2022-08-09
Rated 5 out of 5 by
Bigmoma387 from
awesome
i have been using a few years and it is so easy affordable and the customer service is awesome. i highly recomend turbo tax
Date published: 2022-08-09
Rated 5 out of 5 by
jdiejim from
Great Experience
Really simple experience. They helped me with all my questions
Date published: 2022-08-09
Rated 4 out of 5 by
bruce 121 from
turbo tax is easy to use,even for me.
used t t live talked to Michelle, she is very helpful. though my problem was caused by me ,she was able to find and show me how to fix said mistake. thank you very much.
Date published: 2022-08-09
Rated 3 out of 5 by
GeoWho from
not as easy to use as previous years
the program's flow was not as simple as previous years
Date published: 2022-08-09
Rated 4 out of 5 by
sami92 from
years and years
years and years ive been using turbotax an, finally, an option to amend without paper filing. just in the nick of time, too.
Date published: 2022-08-09
Rated 3 out of 5 by
Ray Can from
Closing my case was not good
You closed my case for no reason and even if you were ready to do it. I should've been told why the case was closed. A phone call from a Turbo Tax person should've called
All TurboTax® Offerings Reviews - Page 6903
Date published: 2022-08-09