TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Turbotax demands payment date of 4/15. Why? Turbotax could NOT provide an acceptable way to provide my routing and account number to the IRS without my committing to pay thousands in taxes by 4/15/2021. Outrageous amount of time and effort to attempt to resolve issue. Finally, Turbotax manager could not confirm how to manage/change/cancel payment date commitment, which can readily be done if instead of paying through Turbotax site, I used the IRS Direct Pay site. This fact is not contained on the screen that requires me to accept a 4/15 date as the latest possible date to schedule a payment. Whether a customer will get a confirmation code from Turbotax or the IRS, that would allow the payment date/anount/source to be changed using the IRS direct pay site, remains unknown after more than one hour of your rep working on the issue.
Date published: 2021-03-11
Rated 5 out of 5 by from Easy to use great company Very easy and speedy. Had everything really simple
Date published: 2021-03-11
Rated 3 out of 5 by from Not as good as it was I've been using TT for 30 years. This version doesn't clearly state where to look on last year's tax form for certain info.
Date published: 2021-03-11
Rated 5 out of 5 by from quick and easy to use Easy to follow and complete as you go. Some redundancy in the format.
Date published: 2021-03-11
Rated 5 out of 5 by from Nice easy to follow amazing nice platform understandable
Date published: 2021-03-11
Rated 5 out of 5 by from Awsome fast and very easy to navigate would recommend to others
Date published: 2021-03-11
Rated 3 out of 5 by from Disappointing there is NO WAY to enter bank info When you do not need to pay, nor are receiving a refund, it is disappointing that there is NO WAY to enter bank info which will be useful to speed stimulus payments, especially for those of us with low income who need it. This provision should be added as a verification of Checking /Savings Account & Routing in personal info rather than ONLY available if a refund is due, or if a payment is required.
Date published: 2021-03-11
Rated 5 out of 5 by from Great Great this app is pretty good for now. I want to see my refund first
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax was GREAT and easy I have been using Turbo Tax for 7 years and love it
Date published: 2021-03-11
Rated 5 out of 5 by from First-time User It was so user friendly. My 14 year-old Granddaughter could have filed our taxes.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6857
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbotax demands payment date of 4/15. Why? Turbotax could NOT provide an acceptable way to provide my routing and account number to the IRS without my committing to pay thousands in taxes by 4/15/2021. Outrageous amount of time and effort to attempt to resolve issue. Finally, Turbotax manager could not confirm how to manage/change/cancel payment date commitment, which can readily be done if instead of paying through Turbotax site, I used the IRS Direct Pay site. This fact is not contained on the screen that requires me to accept a 4/15 date as the latest possible date to schedule a payment. Whether a customer will get a confirmation code from Turbotax or the IRS, that would allow the payment date/anount/source to be changed using the IRS direct pay site, remains unknown after more than one hour of your rep working on the issue.
Date published: 2021-03-11
Rated 5 out of 5 by from Easy to use great company Very easy and speedy. Had everything really simple
Date published: 2021-03-11
Rated 3 out of 5 by from Not as good as it was I've been using TT for 30 years. This version doesn't clearly state where to look on last year's tax form for certain info.
Date published: 2021-03-11
Rated 5 out of 5 by from quick and easy to use Easy to follow and complete as you go. Some redundancy in the format.
Date published: 2021-03-11
Rated 5 out of 5 by from Nice easy to follow amazing nice platform understandable
Date published: 2021-03-11
Rated 5 out of 5 by from Awsome fast and very easy to navigate would recommend to others
Date published: 2021-03-11
Rated 3 out of 5 by from Disappointing there is NO WAY to enter bank info When you do not need to pay, nor are receiving a refund, it is disappointing that there is NO WAY to enter bank info which will be useful to speed stimulus payments, especially for those of us with low income who need it. This provision should be added as a verification of Checking /Savings Account & Routing in personal info rather than ONLY available if a refund is due, or if a payment is required.
Date published: 2021-03-11
Rated 5 out of 5 by from Great Great this app is pretty good for now. I want to see my refund first
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax was GREAT and easy I have been using Turbo Tax for 7 years and love it
Date published: 2021-03-11
Rated 5 out of 5 by from First-time User It was so user friendly. My 14 year-old Granddaughter could have filed our taxes.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6857