TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great and easy Turbo Tax is Great dealing with the IRS sucks big time
Date published: 2021-03-11
Rated 1 out of 5 by from Surprise Another Fee!! After asking me a million times if I want to upgrade, you then tell me I have to upgrade. Then you tack on another fee and another fee an all of a sudden I am paying $180 for your "free service" just to get back a few dollars on my taxes.
Date published: 2021-03-11
Rated 2 out of 5 by from First time user I am a first time user. I was recommended to use the "free" service. To be able to receive all of your all of your deductibles and credits, you will have to pay more. If you have a dependent, you will have to upgrade your package. It seems as though I had no choice, but to choose multiple packages to receive my full refund and it ended up being deducted from my refund either way. Also, at the end, to e-file, there is an additional cost.
Date published: 2021-03-11
Rated 5 out of 5 by from Program is easy to follow It was hard to get answers for questions. I would ask a question and the system would bring up questions that were similar but not answering the question.
Date published: 2021-03-11
Rated 5 out of 5 by from Turbotax is great Saved me a big headache trying to get my stimulus packages
Date published: 2021-03-11
Rated 5 out of 5 by from TURBO TAX IS GREAT it was great! and I loved using it because it was so easy
Date published: 2021-03-11
Rated 5 out of 5 by from turbo tax is a great tax services for beginners it is an easy way to do taxes. i am a beginner, and it was easy for me despite no experience doing taxes.
Date published: 2021-03-11
Rated 5 out of 5 by from Worked well Always enjoy using this program do wish that schedule c could be larger
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax gets better every year. I have used TT for decades. It gets easier and more efficient every year. I have recommended the system to many friends. The accuracy and explanations are extremely easy to use. Thank you.
Date published: 2021-03-11
Rated 2 out of 5 by from Charged more than I was quoted I was quoted $40 but somehow charged $140... I paid through paypal and it didn't show the final total. I thought after I approved the transaction in paypal that it would bring me back to TurboTax to finalize, but it finalized through paypal and then told me the final fee after. Wasn't pleased to spend almost the amount I got back in taxes...
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6852
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great and easy Turbo Tax is Great dealing with the IRS sucks big time
Date published: 2021-03-11
Rated 1 out of 5 by from Surprise Another Fee!! After asking me a million times if I want to upgrade, you then tell me I have to upgrade. Then you tack on another fee and another fee an all of a sudden I am paying $180 for your "free service" just to get back a few dollars on my taxes.
Date published: 2021-03-11
Rated 2 out of 5 by from First time user I am a first time user. I was recommended to use the "free" service. To be able to receive all of your all of your deductibles and credits, you will have to pay more. If you have a dependent, you will have to upgrade your package. It seems as though I had no choice, but to choose multiple packages to receive my full refund and it ended up being deducted from my refund either way. Also, at the end, to e-file, there is an additional cost.
Date published: 2021-03-11
Rated 5 out of 5 by from Program is easy to follow It was hard to get answers for questions. I would ask a question and the system would bring up questions that were similar but not answering the question.
Date published: 2021-03-11
Rated 5 out of 5 by from Turbotax is great Saved me a big headache trying to get my stimulus packages
Date published: 2021-03-11
Rated 5 out of 5 by from TURBO TAX IS GREAT it was great! and I loved using it because it was so easy
Date published: 2021-03-11
Rated 5 out of 5 by from turbo tax is a great tax services for beginners it is an easy way to do taxes. i am a beginner, and it was easy for me despite no experience doing taxes.
Date published: 2021-03-11
Rated 5 out of 5 by from Worked well Always enjoy using this program do wish that schedule c could be larger
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax gets better every year. I have used TT for decades. It gets easier and more efficient every year. I have recommended the system to many friends. The accuracy and explanations are extremely easy to use. Thank you.
Date published: 2021-03-11
Rated 2 out of 5 by from Charged more than I was quoted I was quoted $40 but somehow charged $140... I paid through paypal and it didn't show the final total. I thought after I approved the transaction in paypal that it would bring me back to TurboTax to finalize, but it finalized through paypal and then told me the final fee after. Wasn't pleased to spend almost the amount I got back in taxes...
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6852