TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Ebuzz from
long time user
I have used Turbo Tax for 10 years now, always easy to use, in depth explanations, quality help
Date published: 2022-10-15
Rated 5 out of 5 by
Mark fir from
Turbo Tax is Awesome
Turbo Tax is Awesome , I use it every year. and get defense for audits also.
Date published: 2022-10-15
Rated 5 out of 5 by
Bennythedeal from
Turbo Tax is great, used for many years now.
I always use turbo tax with great success! I will never use anyone else.
Date published: 2022-10-15
Rated 5 out of 5 by
DansAloha from
A Great Product - I Highly Recommend It
I have been a Turbotax user for many years, and I highly recommend it. The format is great and easy to use, and I greatly appreciate the review steps and audit risk features.
Date published: 2022-10-15
Rated 3 out of 5 by
Errold 21 Tax Return from
Very Confusing Questions
The call kept dropping when I was working with the customer service staff. Carisse was very helpful, but I was on the phone for an hour before the call dropped, and she didn't call back. She did state that the return was good to go, but the error I had never went away. The second person, Elizabeth, was also helpful, and stayed with me for an hour before the call dropped again. Elizabeth did call me back, and stayed on with me until my issue was resolved. She even asked her manager for information as we were having issues solving it. I appreciate that. The website asks some weird questions that aren't clear, even with the help links. Going from one screen to the next was confusing.
Date published: 2022-10-15
Rated 5 out of 5 by
Chicago person from
TurboTax was super helpful
Great CPA assistance, thank you so much! Will use again.
Date published: 2022-10-15
Rated 5 out of 5 by
Sergeant Major B from
2021 Tax Filing
Great system, no problem, assistant was very helpful
Date published: 2022-10-15
Rated 4 out of 5 by
DEL RAHMAN from
TURBO TAX HAS SOME PROBLEMS
IT IS HARD TO UNDERSTAND WHEN THERE IS A PROBLEMS WITH SOME DATA ENTRY. THE EXPLAINATIONS ARE NOT VERY CLEAR
Date published: 2022-10-15
Rated 4 out of 5 by
Darrell T from
2021 Turbo Tax E-Filing
Had a great experience using Turbo Tax. No major issues in filing.
Date published: 2022-10-15
Rated 5 out of 5 by
MsDee41 from
TurboTax got the job done
Previous to dabbling in crypto, I was able to do my taxes by hand ... but TurboTax really makes a difference in taming the bear that is crypto taxes. Learned a lot ... will be able to do better tax planning in the future!
All TurboTax® Offerings Reviews - Page 6843
Date published: 2022-10-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Ebuzz from
long time user
I have used Turbo Tax for 10 years now, always easy to use, in depth explanations, quality help
Date published: 2022-10-15
Rated 5 out of 5 by
Mark fir from
Turbo Tax is Awesome
Turbo Tax is Awesome , I use it every year. and get defense for audits also.
Date published: 2022-10-15
Rated 5 out of 5 by
Bennythedeal from
Turbo Tax is great, used for many years now.
I always use turbo tax with great success! I will never use anyone else.
Date published: 2022-10-15
Rated 5 out of 5 by
DansAloha from
A Great Product - I Highly Recommend It
I have been a Turbotax user for many years, and I highly recommend it. The format is great and easy to use, and I greatly appreciate the review steps and audit risk features.
Date published: 2022-10-15
Rated 3 out of 5 by
Errold 21 Tax Return from
Very Confusing Questions
The call kept dropping when I was working with the customer service staff. Carisse was very helpful, but I was on the phone for an hour before the call dropped, and she didn't call back. She did state that the return was good to go, but the error I had never went away. The second person, Elizabeth, was also helpful, and stayed with me for an hour before the call dropped again. Elizabeth did call me back, and stayed on with me until my issue was resolved. She even asked her manager for information as we were having issues solving it. I appreciate that. The website asks some weird questions that aren't clear, even with the help links. Going from one screen to the next was confusing.
Date published: 2022-10-15
Rated 5 out of 5 by
Chicago person from
TurboTax was super helpful
Great CPA assistance, thank you so much! Will use again.
Date published: 2022-10-15
Rated 5 out of 5 by
Sergeant Major B from
2021 Tax Filing
Great system, no problem, assistant was very helpful
Date published: 2022-10-15
Rated 4 out of 5 by
DEL RAHMAN from
TURBO TAX HAS SOME PROBLEMS
IT IS HARD TO UNDERSTAND WHEN THERE IS A PROBLEMS WITH SOME DATA ENTRY. THE EXPLAINATIONS ARE NOT VERY CLEAR
Date published: 2022-10-15
Rated 4 out of 5 by
Darrell T from
2021 Turbo Tax E-Filing
Had a great experience using Turbo Tax. No major issues in filing.
Date published: 2022-10-15
Rated 5 out of 5 by
MsDee41 from
TurboTax got the job done
Previous to dabbling in crypto, I was able to do my taxes by hand ... but TurboTax really makes a difference in taming the bear that is crypto taxes. Learned a lot ... will be able to do better tax planning in the future!
All TurboTax® Offerings Reviews - Page 6843
Date published: 2022-10-15