TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from made things easy helped answer questions, made it simple, that is all
Date published: 2021-03-12
Rated 5 out of 5 by from Easy and quick I love how easy it is to file our taxes with Turbo Tax! It walks you through step by step.
Date published: 2021-03-12
Rated 1 out of 5 by from updated system sucks I do NOT like the update from last years tax filing process. the update makes it more complicated and was unable to file my taxes without having someone else come and alter programs in my computer to use this website for my taxes. i would have rather paid a company to file than to go through the stress of not being able to file due to the update
Date published: 2021-03-12
Rated 3 out of 5 by from turbotax was not easy I have used turbotax for years and this time it was not easy.
Date published: 2021-03-12
Rated 1 out of 5 by from Pricing has steadily gone up over the years This is my last year using this service, I will be finding future options for next year to use instead of Turbo Tax due to the steadily increase of price over my 8+ years of using this company. $150 dollars for taxes when you are a single independent adult is astounding.
Date published: 2021-03-12
Rated 3 out of 5 by from TT is OK In doing a partnership return too frequently I knew what the end numbers would look like on the final tax forms but it was extremely difficult figuring out how to enter the right numbers in the underlying support worksheets. Most of the time I used the override feature.
Date published: 2021-03-12
Rated 5 out of 5 by from great service very easy and helpful. They help you understand things. They also make sure that you get everything that you are owed. They also make sure you don't leave any tac credits out.
Date published: 2021-03-12
Rated 5 out of 5 by from Turbo Tax is trustworthy When I am ready to do my taxes I want to use the place I have a relationship with. Even if it is an electronic relationship. I realize they are doing to most efficient and most reliable thing for me. I also value my time right now. I am not quite yet retired and I like to use my time the best way. Turbo Tax Ensures that I do.
Date published: 2021-03-12
Rated 1 out of 5 by from TurboTax program is poorly written Everything went well until I attempted to efile the state of Massachusetts. It stopped me cold and I was on the phone for one hour because I had to create a TurboTax Account and purchase my filing by phone for $25 plus tax or couldn't go any further. There was no prior warning and I should have sailed through the efile process without any problems, but that did not happen. Fortunately I had a very patient agent named Ricot who stayed with me and together we got through it. I commend him, but not Intuit.
Date published: 2021-03-12
Rated 4 out of 5 by from Good But Still Pricey I like Turbo Tax and the prompts that it provides during preparation, but it's still a little pricey and it goes up every year. My 2019 filing was $75 for both Fed & State. This year it is $110. The basic forms are free, but if you have any deductions, the next version up, Delux, is $60, and then there is a $50 fee to file State taxes, which is high considering all the info is transferred over from the Federal forms. You can't download or print either return until you pay for it, so you can't print the state forms and mail them yourself. Additionally, TurboTax only honors a portion of any Groupon or financial institution discounts unless you purchase the most expensive tax prep option. I had a $15 Groupon but TurboTax only applied a $5 discount to my bill.
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6824
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from made things easy helped answer questions, made it simple, that is all
Date published: 2021-03-12
Rated 5 out of 5 by from Easy and quick I love how easy it is to file our taxes with Turbo Tax! It walks you through step by step.
Date published: 2021-03-12
Rated 1 out of 5 by from updated system sucks I do NOT like the update from last years tax filing process. the update makes it more complicated and was unable to file my taxes without having someone else come and alter programs in my computer to use this website for my taxes. i would have rather paid a company to file than to go through the stress of not being able to file due to the update
Date published: 2021-03-12
Rated 3 out of 5 by from turbotax was not easy I have used turbotax for years and this time it was not easy.
Date published: 2021-03-12
Rated 1 out of 5 by from Pricing has steadily gone up over the years This is my last year using this service, I will be finding future options for next year to use instead of Turbo Tax due to the steadily increase of price over my 8+ years of using this company. $150 dollars for taxes when you are a single independent adult is astounding.
Date published: 2021-03-12
Rated 3 out of 5 by from TT is OK In doing a partnership return too frequently I knew what the end numbers would look like on the final tax forms but it was extremely difficult figuring out how to enter the right numbers in the underlying support worksheets. Most of the time I used the override feature.
Date published: 2021-03-12
Rated 5 out of 5 by from great service very easy and helpful. They help you understand things. They also make sure that you get everything that you are owed. They also make sure you don't leave any tac credits out.
Date published: 2021-03-12
Rated 5 out of 5 by from Turbo Tax is trustworthy When I am ready to do my taxes I want to use the place I have a relationship with. Even if it is an electronic relationship. I realize they are doing to most efficient and most reliable thing for me. I also value my time right now. I am not quite yet retired and I like to use my time the best way. Turbo Tax Ensures that I do.
Date published: 2021-03-12
Rated 1 out of 5 by from TurboTax program is poorly written Everything went well until I attempted to efile the state of Massachusetts. It stopped me cold and I was on the phone for one hour because I had to create a TurboTax Account and purchase my filing by phone for $25 plus tax or couldn't go any further. There was no prior warning and I should have sailed through the efile process without any problems, but that did not happen. Fortunately I had a very patient agent named Ricot who stayed with me and together we got through it. I commend him, but not Intuit.
Date published: 2021-03-12
Rated 4 out of 5 by from Good But Still Pricey I like Turbo Tax and the prompts that it provides during preparation, but it's still a little pricey and it goes up every year. My 2019 filing was $75 for both Fed & State. This year it is $110. The basic forms are free, but if you have any deductions, the next version up, Delux, is $60, and then there is a $50 fee to file State taxes, which is high considering all the info is transferred over from the Federal forms. You can't download or print either return until you pay for it, so you can't print the state forms and mail them yourself. Additionally, TurboTax only honors a portion of any Groupon or financial institution discounts unless you purchase the most expensive tax prep option. I had a $15 Groupon but TurboTax only applied a $5 discount to my bill.
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6824