TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TurboAwesome It is very easy and simply to do it is great to use
Date published: 2021-03-11
Rated 1 out of 5 by from Charged for "included w/purchase" state return I purchased Turbo Tax Premier. It says ONE state is included; I chose PA. However, TT would not let me e-file unless I paid an additional $25 for PA. I tried to call Customer Service several times but the computer would not let me through. I would like to be contacted by Customer Service and if they correct this situation I will revise my rating.
Date published: 2021-03-11
Rated 4 out of 5 by from TURBO TAX REVIEW THE SERVICE WAS VERY QUICK AND EASY. BEING ABLE TO DO IT OWN MY OWN MADE ME FEEL COMFORTABLE
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax is Good Just one complaint. Entered some data, but during review of the returns, data was missing.
Date published: 2021-03-11
Rated 5 out of 5 by from Tubo Tax is Great! I really like the individualized help with each category. The questions they ask make it easy to fill in the information. I also like that the State Tax is completed without much further information needed.
Date published: 2021-03-11
Rated 5 out of 5 by from Been Using TT since 1996 TurboTax saved me after my divorce in 1996, when I started filing taxes on my own again. Any glitches over the years were readily solved.
Date published: 2021-03-11
Rated 5 out of 5 by from Very easy m accurate Very easy n helpful ! Walks you right through everything and you can talk to a live person incase you feel you made a mistake.
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax has never let me down and makes filing my taxes so easy.
Date published: 2021-03-11
Rated 2 out of 5 by from Unexpected fees, complicated software program, This is the eighth and final year for me with Turbo Tax. Fee increases are out of line with what middle America is experiencing during these challenging times. The program has changed to make it more difficult, cumbersome to navigate, turbo tax makes it so difficult to communicate with them that most give up, the clincher? At the end after you pay the fee for the tax preparation and any defense you want and select to pay by card you are hit with a third party fee that is at best obnoxious. Had I known this was part of the price, I would have opted out this year. Buyer beware of unexpected fees. So long Turbo Tax. I will find another way next year,.
Date published: 2021-03-11
Rated 4 out of 5 by from Easy and convenient to do for the most part I have used Turbotax for many years and I like it and continue to do so. W-2 entry for a retired person was a nuisance since I don't have a W-2. The program kept asking for info in error check. The shelf employment portion was not very INTUITive!
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6801
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboAwesome It is very easy and simply to do it is great to use
Date published: 2021-03-11
Rated 1 out of 5 by from Charged for "included w/purchase" state return I purchased Turbo Tax Premier. It says ONE state is included; I chose PA. However, TT would not let me e-file unless I paid an additional $25 for PA. I tried to call Customer Service several times but the computer would not let me through. I would like to be contacted by Customer Service and if they correct this situation I will revise my rating.
Date published: 2021-03-11
Rated 4 out of 5 by from TURBO TAX REVIEW THE SERVICE WAS VERY QUICK AND EASY. BEING ABLE TO DO IT OWN MY OWN MADE ME FEEL COMFORTABLE
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax is Good Just one complaint. Entered some data, but during review of the returns, data was missing.
Date published: 2021-03-11
Rated 5 out of 5 by from Tubo Tax is Great! I really like the individualized help with each category. The questions they ask make it easy to fill in the information. I also like that the State Tax is completed without much further information needed.
Date published: 2021-03-11
Rated 5 out of 5 by from Been Using TT since 1996 TurboTax saved me after my divorce in 1996, when I started filing taxes on my own again. Any glitches over the years were readily solved.
Date published: 2021-03-11
Rated 5 out of 5 by from Very easy m accurate Very easy n helpful ! Walks you right through everything and you can talk to a live person incase you feel you made a mistake.
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax has never let me down and makes filing my taxes so easy.
Date published: 2021-03-11
Rated 2 out of 5 by from Unexpected fees, complicated software program, This is the eighth and final year for me with Turbo Tax. Fee increases are out of line with what middle America is experiencing during these challenging times. The program has changed to make it more difficult, cumbersome to navigate, turbo tax makes it so difficult to communicate with them that most give up, the clincher? At the end after you pay the fee for the tax preparation and any defense you want and select to pay by card you are hit with a third party fee that is at best obnoxious. Had I known this was part of the price, I would have opted out this year. Buyer beware of unexpected fees. So long Turbo Tax. I will find another way next year,.
Date published: 2021-03-11
Rated 4 out of 5 by from Easy and convenient to do for the most part I have used Turbotax for many years and I like it and continue to do so. W-2 entry for a retired person was a nuisance since I don't have a W-2. The program kept asking for info in error check. The shelf employment portion was not very INTUITive!
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6801