TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from impossible to make changes impossible to get ques I HAVE USED TURBO TAX FOR YEARS AND THIS WAS IMPOSSIBLE TO USE. i HAVE NEVER BEEN SO FRUSTRATED . HELP DID NOT HELP , HELP DID NOT WORK, ALL THE MENUS WOULD NOT COME UP
Date published: 2021-03-11
Rated 5 out of 5 by from Amazingly simple and very helpful It was an excellent experience for a first time user. I had no idea it would be so easy. The call back from the specialist was speedy and although I did not need any help he was very kind and courteous. I would suggest TurboTax to anyone who wants to avoid making an appointment, sitting in an office, and it also saved me about $600.
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome quick and easy Awesome quick and easy nice and fast real fast oh my gosh
Date published: 2021-03-11
Rated 5 out of 5 by from Thank you Turbotax Easy to use, clear language, I will use again if filing a simple return
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is excellent Easy to use and save a lot of time as I go with it each year!
Date published: 2021-03-11
Rated 4 out of 5 by from Excellent Product with a few minor glitches It is so great that TurboTax imports tax returns from previous years and prefills certain information and also downloads all your charity information from It's Deductible, saving lots of time. However, if you answer a question wrong such as what you did with an IRA withdrawal (on Form 1099-R) and then go back to correct it, the original question disappears and you have to delete the form and start a new form. This is the only way to get to the Roth conversion question. It would be a lot simpler to just insert a question asking if you had converted any amount to a Roth. Also, having the question disappear if you hit the "Back" button to correct it is nonsensical. Also, it only brings up one spouse's prefilled 1099-R form for IRA withdrawals and it only asks about QCD on the prefilled form, not the additional one. It took a long time to figure out the only way around this was to bring up the actual form by clicking on forms, finding the QCD line and then filling in the number on the form itself. This can certainly lead to an error if not familiar with it. It should be so simple to have the QCD question automatically asked on each IRA withdrawal form. Otherwise, it's a very easy process easily accomplished in just one day as opposed to wasting many days figuring everything out doing our taxes longhand for over thirty years before starting to use TurboTax about ten years ago. It would be nice if instead of giving you five free Federal Efiles it would give you four federal and one free state Efile.
Date published: 2021-03-11
Rated 4 out of 5 by from GOOD SERVICE GOOD EXPERIENCE; EASY TO FOLLOW; THE ONLY DRAWBACK IS THE CHARGE FOR STATE E- FILING. SHOULD BE INCLUDED
Date published: 2021-03-11
Rated 4 out of 5 by from Turbotax since floppy disk days TurboTax has helped with my returns since the floppy disk days and has never let me down, How can I say more !
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax is a Great Package Been using Turbo Tax for about 20 years and would not use any other software.
Date published: 2021-03-11
Rated 5 out of 5 by from First time but not last time user!!!!!!!!!!!!!!!! Your team makes this such an easy process. I almost felt like i new how to do my taxes when i was done. lol Couldn't have done it without you. Thanks.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6789
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from impossible to make changes impossible to get ques I HAVE USED TURBO TAX FOR YEARS AND THIS WAS IMPOSSIBLE TO USE. i HAVE NEVER BEEN SO FRUSTRATED . HELP DID NOT HELP , HELP DID NOT WORK, ALL THE MENUS WOULD NOT COME UP
Date published: 2021-03-11
Rated 5 out of 5 by from Amazingly simple and very helpful It was an excellent experience for a first time user. I had no idea it would be so easy. The call back from the specialist was speedy and although I did not need any help he was very kind and courteous. I would suggest TurboTax to anyone who wants to avoid making an appointment, sitting in an office, and it also saved me about $600.
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome quick and easy Awesome quick and easy nice and fast real fast oh my gosh
Date published: 2021-03-11
Rated 5 out of 5 by from Thank you Turbotax Easy to use, clear language, I will use again if filing a simple return
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is excellent Easy to use and save a lot of time as I go with it each year!
Date published: 2021-03-11
Rated 4 out of 5 by from Excellent Product with a few minor glitches It is so great that TurboTax imports tax returns from previous years and prefills certain information and also downloads all your charity information from It's Deductible, saving lots of time. However, if you answer a question wrong such as what you did with an IRA withdrawal (on Form 1099-R) and then go back to correct it, the original question disappears and you have to delete the form and start a new form. This is the only way to get to the Roth conversion question. It would be a lot simpler to just insert a question asking if you had converted any amount to a Roth. Also, having the question disappear if you hit the "Back" button to correct it is nonsensical. Also, it only brings up one spouse's prefilled 1099-R form for IRA withdrawals and it only asks about QCD on the prefilled form, not the additional one. It took a long time to figure out the only way around this was to bring up the actual form by clicking on forms, finding the QCD line and then filling in the number on the form itself. This can certainly lead to an error if not familiar with it. It should be so simple to have the QCD question automatically asked on each IRA withdrawal form. Otherwise, it's a very easy process easily accomplished in just one day as opposed to wasting many days figuring everything out doing our taxes longhand for over thirty years before starting to use TurboTax about ten years ago. It would be nice if instead of giving you five free Federal Efiles it would give you four federal and one free state Efile.
Date published: 2021-03-11
Rated 4 out of 5 by from GOOD SERVICE GOOD EXPERIENCE; EASY TO FOLLOW; THE ONLY DRAWBACK IS THE CHARGE FOR STATE E- FILING. SHOULD BE INCLUDED
Date published: 2021-03-11
Rated 4 out of 5 by from Turbotax since floppy disk days TurboTax has helped with my returns since the floppy disk days and has never let me down, How can I say more !
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax is a Great Package Been using Turbo Tax for about 20 years and would not use any other software.
Date published: 2021-03-11
Rated 5 out of 5 by from First time but not last time user!!!!!!!!!!!!!!!! Your team makes this such an easy process. I almost felt like i new how to do my taxes when i was done. lol Couldn't have done it without you. Thanks.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6789