TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax It's a lot easier than doing the returns manually.
Date published: 2021-03-20
Rated 5 out of 5 by from Awesome! Using for Years! Have been using this product for years. Always easy to use and quick.
Date published: 2021-03-20
Rated 4 out of 5 by from Turbo Tax is Pretty Good I've used turbo tax for many years. For my 2020 taxes I did have a small issue with a 1099-B. A Cost Basis box kept popping up over and over. I entered my info, numerous times for what appeared like the same field. It finally let me through. It wasn't very specific on the error, and the view of the form was poor.
Date published: 2021-03-19
Rated 5 out of 5 by from Much better than paying someone Paid a company last year and didn't have a return like this even tho all my income was the same and deductions are the same but the return was twice as big
Date published: 2021-03-19
Rated 1 out of 5 by from This year might be the last year for TurboTax I had to redo big portions of our tax return this year because it messed up a bunch of numbers. I was hesitant to submit our taxes because what if the numbers messed up again? Also, we had a discount of $30.00 total but I stopped and came back to it to review everything and submit them to find that now our discount is only $10.00. I'm not sure why that happened but when you search for a reason in the FAQ, I couldn't find a reason. We have used TurboTax for at least 15 years now but this might be the last one. Oh! And when I was trying to review them at the very end, the system kicked me out completely and made me log in again. The system isn't making me feel confident that everything was done correctly this year...
Date published: 2021-03-19
Rated 5 out of 5 by from Turbo Tax is awesome! They really help you to understand how to do your own taxes. They answer every question quickly
Date published: 2021-03-19
Rated 5 out of 5 by from Easy Process! The software was easy to use, and process for downloading was simple!
Date published: 2021-03-19
Rated 5 out of 5 by from Turbo Tax is GREAT Very simple easy to use. Explains items very well. I would and will recommend to everyone.
Date published: 2021-03-19
Rated 4 out of 5 by from The App is easy and user friendly. Long time user. I have had some trouble with the IRS free site and using different devices but overall it has been a good experience.
Date published: 2021-03-19
Rated 5 out of 5 by from Gwendolyn was fantastic Call to get some expert advice spoke with Gwendolyn rectified all my problems and helped me file one of the best experiences I've had on the phone
Date published: 2021-03-19
All TurboTax® Offerings Reviews - Page 6778
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax It's a lot easier than doing the returns manually.
Date published: 2021-03-20
Rated 5 out of 5 by from Awesome! Using for Years! Have been using this product for years. Always easy to use and quick.
Date published: 2021-03-20
Rated 4 out of 5 by from Turbo Tax is Pretty Good I've used turbo tax for many years. For my 2020 taxes I did have a small issue with a 1099-B. A Cost Basis box kept popping up over and over. I entered my info, numerous times for what appeared like the same field. It finally let me through. It wasn't very specific on the error, and the view of the form was poor.
Date published: 2021-03-19
Rated 5 out of 5 by from Much better than paying someone Paid a company last year and didn't have a return like this even tho all my income was the same and deductions are the same but the return was twice as big
Date published: 2021-03-19
Rated 1 out of 5 by from This year might be the last year for TurboTax I had to redo big portions of our tax return this year because it messed up a bunch of numbers. I was hesitant to submit our taxes because what if the numbers messed up again? Also, we had a discount of $30.00 total but I stopped and came back to it to review everything and submit them to find that now our discount is only $10.00. I'm not sure why that happened but when you search for a reason in the FAQ, I couldn't find a reason. We have used TurboTax for at least 15 years now but this might be the last one. Oh! And when I was trying to review them at the very end, the system kicked me out completely and made me log in again. The system isn't making me feel confident that everything was done correctly this year...
Date published: 2021-03-19
Rated 5 out of 5 by from Turbo Tax is awesome! They really help you to understand how to do your own taxes. They answer every question quickly
Date published: 2021-03-19
Rated 5 out of 5 by from Easy Process! The software was easy to use, and process for downloading was simple!
Date published: 2021-03-19
Rated 5 out of 5 by from Turbo Tax is GREAT Very simple easy to use. Explains items very well. I would and will recommend to everyone.
Date published: 2021-03-19
Rated 4 out of 5 by from The App is easy and user friendly. Long time user. I have had some trouble with the IRS free site and using different devices but overall it has been a good experience.
Date published: 2021-03-19
Rated 5 out of 5 by from Gwendolyn was fantastic Call to get some expert advice spoke with Gwendolyn rectified all my problems and helped me file one of the best experiences I've had on the phone
Date published: 2021-03-19
All TurboTax® Offerings Reviews - Page 6778