TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from great customer service he help me fix my problem really fast and was very helpful. answered all my question right away.
Date published: 2021-03-13
Rated 5 out of 5 by from turbo tax is awesome it was easy and very helpful, i will recommend my friends to use turbo tax as well
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use and thorough easy to complete in one day...like the fix it...done in one day
Date published: 2021-03-13
Rated 5 out of 5 by from great very easy to work, it took me no time to check my fed and state return from last yr and get started this yr
Date published: 2021-03-13
Rated 5 out of 5 by from Awesome It was very clear with turbo tax helped Very knowledgeable
Date published: 2021-03-13
Rated 5 out of 5 by from Software error but... Well I have been with turbotax for 12 years.Never had a issue until 2020 the pandemic year.I went to file my business taxes for my LLC and we were going just fine came to the end to e-file and SOFTWARE BUG,COVID-19 virus HIT.Turbo tax said (error message) electronic filing center is not OPEN .what how could this be it is march 6,2021.I called in for help support and got great, caring agents all had things for me try but alas nothing worked .The clock was ticking and March 15 is but 3 days away. A fourth agent got involved and escalated to the software department and they wrote a patch and I updated the program and I was able to finally E-file THE END, SO THANKS TO EVERYONE will continue to be a TurboTax customer
Date published: 2021-03-13
Rated 3 out of 5 by from Corporation Return I entered everything after TurboTax entered last years. There were several figures that came up. If a screen told me where to find the figures, they probably weren't there, yet I couldn't remove from the current year return...wouldn't let me e-file because of supposed errors, but they weren't on the printed return! Seemed like worried over nothing, but definitely viewed your product in a much dimmer light than I had in previous years (about 10)!
Date published: 2021-03-13
Rated 1 out of 5 by from I am very disappointed I started using the free version then for a form that I myself input I was charged $120 I wont ever use turbo tax again.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is Easy to Use I needed some of the explanations and they helped a lot.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is really helpful Using Turbo Tax was really easy and straight forward.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6769
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great customer service he help me fix my problem really fast and was very helpful. answered all my question right away.
Date published: 2021-03-13
Rated 5 out of 5 by from turbo tax is awesome it was easy and very helpful, i will recommend my friends to use turbo tax as well
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use and thorough easy to complete in one day...like the fix it...done in one day
Date published: 2021-03-13
Rated 5 out of 5 by from great very easy to work, it took me no time to check my fed and state return from last yr and get started this yr
Date published: 2021-03-13
Rated 5 out of 5 by from Awesome It was very clear with turbo tax helped Very knowledgeable
Date published: 2021-03-13
Rated 5 out of 5 by from Software error but... Well I have been with turbotax for 12 years.Never had a issue until 2020 the pandemic year.I went to file my business taxes for my LLC and we were going just fine came to the end to e-file and SOFTWARE BUG,COVID-19 virus HIT.Turbo tax said (error message) electronic filing center is not OPEN .what how could this be it is march 6,2021.I called in for help support and got great, caring agents all had things for me try but alas nothing worked .The clock was ticking and March 15 is but 3 days away. A fourth agent got involved and escalated to the software department and they wrote a patch and I updated the program and I was able to finally E-file THE END, SO THANKS TO EVERYONE will continue to be a TurboTax customer
Date published: 2021-03-13
Rated 3 out of 5 by from Corporation Return I entered everything after TurboTax entered last years. There were several figures that came up. If a screen told me where to find the figures, they probably weren't there, yet I couldn't remove from the current year return...wouldn't let me e-file because of supposed errors, but they weren't on the printed return! Seemed like worried over nothing, but definitely viewed your product in a much dimmer light than I had in previous years (about 10)!
Date published: 2021-03-13
Rated 1 out of 5 by from I am very disappointed I started using the free version then for a form that I myself input I was charged $120 I wont ever use turbo tax again.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is Easy to Use I needed some of the explanations and they helped a lot.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is really helpful Using Turbo Tax was really easy and straight forward.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6769