TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Robert was wonderful!!!! My live expert Robert was amazing. This was the first year doing my return myself. I had zero clue what to do. At the beginning we had some technical issues and he was very patient and willing to answer my many questions! As well gave me insight on things I did not understand. I would highly recommend turbo tax live for any newbies scared to file like I was!!
Date published: 2021-03-18
Rated 5 out of 5 by from turbotax was very simple and great service they answered my questions and was very helpful. they were great
Date published: 2021-03-18
Rated 3 out of 5 by from Don't see how to print my returns for my records.. Otherwise seemed to work well. Was easier than past attempts, but I'm not sure how to get a copy of my return...I'm sure there's a way, but I haven't found it yet.
Date published: 2021-03-18
Rated 5 out of 5 by from Been Using for Years! Takes you through every step of the process. I especially like the forms for field entries.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is Great Easy to follow steps. Quick and great instructions to follow.
Date published: 2021-03-18
Rated 3 out of 5 by from State Filing Glitch Most of the program did great except after I filed federal it would not let me go back and file state. I ended up on the phone with 2 different support team members. Both seemed puzzled but the second person took time to look it up and said it was a known problem. A week later they fixed the glitch in the program. Hoping next year they thoroughly test program first. It had never happened before and it was very frustrating waiting for a fix in late March. No one ever should be told on the phone "well you can print and mail it if you want"- I didn't purchase the program so I would have to mail returns.
Date published: 2021-03-18
Rated 5 out of 5 by from WOW What a GREAT Product Was So FAST & EASY. A really great way to get your taxes done. Keeps your last years info so you don't have to re-enter it all.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Review TurboTax is generally intuitive and easy to use. There was one glitch created by my using too large an expense for that category. On the positive side, I worked with a TurboTax expert on chat and she helped me resolve that and walked through a number of cleanup situation. She was knowledgeable about the product and the tax implications, and patiently walked me through finishing my taxes. I used the TurboTax chat pro earlier in my tax process with similar competence and service demonstrated. I really liked that when I needed an immediate expert they showed how long the wait was between talking to a tax accountant and working with an accountant in a chat. I talked with an accountant directly when I needed another specific question answered as it was faster to talk to the accountant than to wait for the chat online. They were all similarly competent and service oriented and I was very pleased with this service.
Date published: 2021-03-18
Rated 4 out of 5 by from Better than Manual Entry Overall very useful. Like to be able to update/skip entries and have the program recalculate everything. Walking through the steps is useful. Some additional explanations are needed - like why I can only deduct $300 cash charitable donations if I choose standard deduction. Difficult to correct "errors" from the review forms and/or find where calculated numbers are coming from. Impossible to import older TTax data once you've started - very annoying. Older TTax forms will not import at all e.g. 2012/13/14/15/16
Date published: 2021-03-18
Rated 5 out of 5 by from LOVE TURBO TAX, SO EASY TO USE!!! It is so easy to use and navigate through papers. it saves last year information which makes it so easy.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 6766
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Robert was wonderful!!!! My live expert Robert was amazing. This was the first year doing my return myself. I had zero clue what to do. At the beginning we had some technical issues and he was very patient and willing to answer my many questions! As well gave me insight on things I did not understand. I would highly recommend turbo tax live for any newbies scared to file like I was!!
Date published: 2021-03-18
Rated 5 out of 5 by from turbotax was very simple and great service they answered my questions and was very helpful. they were great
Date published: 2021-03-18
Rated 3 out of 5 by from Don't see how to print my returns for my records.. Otherwise seemed to work well. Was easier than past attempts, but I'm not sure how to get a copy of my return...I'm sure there's a way, but I haven't found it yet.
Date published: 2021-03-18
Rated 5 out of 5 by from Been Using for Years! Takes you through every step of the process. I especially like the forms for field entries.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is Great Easy to follow steps. Quick and great instructions to follow.
Date published: 2021-03-18
Rated 3 out of 5 by from State Filing Glitch Most of the program did great except after I filed federal it would not let me go back and file state. I ended up on the phone with 2 different support team members. Both seemed puzzled but the second person took time to look it up and said it was a known problem. A week later they fixed the glitch in the program. Hoping next year they thoroughly test program first. It had never happened before and it was very frustrating waiting for a fix in late March. No one ever should be told on the phone "well you can print and mail it if you want"- I didn't purchase the program so I would have to mail returns.
Date published: 2021-03-18
Rated 5 out of 5 by from WOW What a GREAT Product Was So FAST & EASY. A really great way to get your taxes done. Keeps your last years info so you don't have to re-enter it all.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Review TurboTax is generally intuitive and easy to use. There was one glitch created by my using too large an expense for that category. On the positive side, I worked with a TurboTax expert on chat and she helped me resolve that and walked through a number of cleanup situation. She was knowledgeable about the product and the tax implications, and patiently walked me through finishing my taxes. I used the TurboTax chat pro earlier in my tax process with similar competence and service demonstrated. I really liked that when I needed an immediate expert they showed how long the wait was between talking to a tax accountant and working with an accountant in a chat. I talked with an accountant directly when I needed another specific question answered as it was faster to talk to the accountant than to wait for the chat online. They were all similarly competent and service oriented and I was very pleased with this service.
Date published: 2021-03-18
Rated 4 out of 5 by from Better than Manual Entry Overall very useful. Like to be able to update/skip entries and have the program recalculate everything. Walking through the steps is useful. Some additional explanations are needed - like why I can only deduct $300 cash charitable donations if I choose standard deduction. Difficult to correct "errors" from the review forms and/or find where calculated numbers are coming from. Impossible to import older TTax data once you've started - very annoying. Older TTax forms will not import at all e.g. 2012/13/14/15/16
Date published: 2021-03-18
Rated 5 out of 5 by from LOVE TURBO TAX, SO EASY TO USE!!! It is so easy to use and navigate through papers. it saves last year information which makes it so easy.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 6766