TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
DJV1 from
turbo tax is awesome
Pretty easy standardized filing with assistance from their experts, ty
Date published: 2022-04-16
Rated 3 out of 5 by
J Dog 55 from
Turbo Tax was simple
All very easy & simple, Turbo Tax is the way to go.
Date published: 2022-04-16
Rated 5 out of 5 by
Rustycat63 from
Turbo Tax Is The Best
I have been using Turbo since 2009 and I love it!! Would not change anything!!
Date published: 2022-04-16
Rated 3 out of 5 by
Ronald TN from
It worked but has glitches
Overall the product is good but this year it would not allow me to save the tax return, kept giving message that file was locked not matter what I tried. All I could do was keep saving duplicates. I see online that customers have been complaining about this since at least 2020. Fix it!!
Date published: 2022-04-16
Rated 5 out of 5 by
Vegasgolfer from
Great Product
Great Product have used it for years. Will continue to use this product yearly.
Date published: 2022-04-16
Rated 3 out of 5 by
Angela1500 from
Good but frustrated with the add ons
I loved turbo tax, but I didn't realize that all these add ons were actually being applied throughout the process, I thought I'd get to decide at the end if I wanted them or not... I only used the live assistant for one question, and I didn't qualify for any of the state rebates so apparently I paid money for a feature that checked for that but was of no help. I don't even know what the premium feature did for me that was the most expensive... just kinda frustrated and bummed I didn't know those were being applied to my account. But TurboTax itself is great and made things move smoothly. I am impressed with it as a service.
Date published: 2022-04-16
Rated 5 out of 5 by
Rise777 from
Consistently powerful and dependable tax service
Despite the complexities of this process, Turbotax has powerful tools for helping making it as doable as possible with excellent person to person help every step of the way.
Date published: 2022-04-16
Rated 5 out of 5 by
Doctor Red from
Turbotax made me a level 99 gaming barbarian
It's so fast and easy, like having your max level friend invite you into their lobby and powerlevel you in 20 minutes. They found me some awesome tax breaks that apparently exist, so I wouldnt be surprised if they can find me a girlfriend by this time next year
Date published: 2022-04-16
Rated 1 out of 5 by
JayNY91 from
Confusing Software and Terrible Customer Service
I've filed with TurboTax's for 7 years now and it will be my last. Will use other software starting next year. The explanations provided by the software are not much help. Their customer service is awful and rude. Ended up waiting forever just to get no where. Extremely frustrating product overall.
Date published: 2022-04-16
Rated 2 out of 5 by
MaddieRB from
Extension Filing Is Not Clear in Premier
Using a local copy of TurboTax Premier on my computer I tried to e-file an extension, but could not find a way to do it. TurboTax would only fill out the Extension Form, and allow me to make a PDF of it, but did not offer to e-file it. There was clearly a disconnect between e-filing my tax return, and e-filing the extension form. This is an area that needs better software development.
All TurboTax® Offerings Reviews - Page 6742
Date published: 2022-04-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
DJV1 from
turbo tax is awesome
Pretty easy standardized filing with assistance from their experts, ty
Date published: 2022-04-16
Rated 3 out of 5 by
J Dog 55 from
Turbo Tax was simple
All very easy & simple, Turbo Tax is the way to go.
Date published: 2022-04-16
Rated 5 out of 5 by
Rustycat63 from
Turbo Tax Is The Best
I have been using Turbo since 2009 and I love it!! Would not change anything!!
Date published: 2022-04-16
Rated 3 out of 5 by
Ronald TN from
It worked but has glitches
Overall the product is good but this year it would not allow me to save the tax return, kept giving message that file was locked not matter what I tried. All I could do was keep saving duplicates. I see online that customers have been complaining about this since at least 2020. Fix it!!
Date published: 2022-04-16
Rated 5 out of 5 by
Vegasgolfer from
Great Product
Great Product have used it for years. Will continue to use this product yearly.
Date published: 2022-04-16
Rated 3 out of 5 by
Angela1500 from
Good but frustrated with the add ons
I loved turbo tax, but I didn't realize that all these add ons were actually being applied throughout the process, I thought I'd get to decide at the end if I wanted them or not... I only used the live assistant for one question, and I didn't qualify for any of the state rebates so apparently I paid money for a feature that checked for that but was of no help. I don't even know what the premium feature did for me that was the most expensive... just kinda frustrated and bummed I didn't know those were being applied to my account. But TurboTax itself is great and made things move smoothly. I am impressed with it as a service.
Date published: 2022-04-16
Rated 5 out of 5 by
Rise777 from
Consistently powerful and dependable tax service
Despite the complexities of this process, Turbotax has powerful tools for helping making it as doable as possible with excellent person to person help every step of the way.
Date published: 2022-04-16
Rated 5 out of 5 by
Doctor Red from
Turbotax made me a level 99 gaming barbarian
It's so fast and easy, like having your max level friend invite you into their lobby and powerlevel you in 20 minutes. They found me some awesome tax breaks that apparently exist, so I wouldnt be surprised if they can find me a girlfriend by this time next year
Date published: 2022-04-16
Rated 1 out of 5 by
JayNY91 from
Confusing Software and Terrible Customer Service
I've filed with TurboTax's for 7 years now and it will be my last. Will use other software starting next year. The explanations provided by the software are not much help. Their customer service is awful and rude. Ended up waiting forever just to get no where. Extremely frustrating product overall.
Date published: 2022-04-16
Rated 2 out of 5 by
MaddieRB from
Extension Filing Is Not Clear in Premier
Using a local copy of TurboTax Premier on my computer I tried to e-file an extension, but could not find a way to do it. TurboTax would only fill out the Extension Form, and allow me to make a PDF of it, but did not offer to e-file it. There was clearly a disconnect between e-filing my tax return, and e-filing the extension form. This is an area that needs better software development.
All TurboTax® Offerings Reviews - Page 6742
Date published: 2022-04-16