TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from turbo tax is awesome Pretty easy standardized filing with assistance from their experts, ty
Date published: 2022-04-16
Rated 3 out of 5 by from Turbo Tax was simple All very easy & simple, Turbo Tax is the way to go.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Is The Best I have been using Turbo since 2009 and I love it!! Would not change anything!!
Date published: 2022-04-16
Rated 3 out of 5 by from It worked but has glitches Overall the product is good but this year it would not allow me to save the tax return, kept giving message that file was locked not matter what I tried. All I could do was keep saving duplicates. I see online that customers have been complaining about this since at least 2020. Fix it!!
Date published: 2022-04-16
Rated 5 out of 5 by from Great Product Great Product have used it for years. Will continue to use this product yearly.
Date published: 2022-04-16
Rated 3 out of 5 by from Good but frustrated with the add ons I loved turbo tax, but I didn't realize that all these add ons were actually being applied throughout the process, I thought I'd get to decide at the end if I wanted them or not... I only used the live assistant for one question, and I didn't qualify for any of the state rebates so apparently I paid money for a feature that checked for that but was of no help. I don't even know what the premium feature did for me that was the most expensive... just kinda frustrated and bummed I didn't know those were being applied to my account. But TurboTax itself is great and made things move smoothly. I am impressed with it as a service.
Date published: 2022-04-16
Rated 5 out of 5 by from Consistently powerful and dependable tax service Despite the complexities of this process, Turbotax has powerful tools for helping making it as doable as possible with excellent person to person help every step of the way.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbotax made me a level 99 gaming barbarian It's so fast and easy, like having your max level friend invite you into their lobby and powerlevel you in 20 minutes. They found me some awesome tax breaks that apparently exist, so I wouldnt be surprised if they can find me a girlfriend by this time next year
Date published: 2022-04-16
Rated 1 out of 5 by from Confusing Software and Terrible Customer Service I've filed with TurboTax's for 7 years now and it will be my last. Will use other software starting next year. The explanations provided by the software are not much help. Their customer service is awful and rude. Ended up waiting forever just to get no where. Extremely frustrating product overall.
Date published: 2022-04-16
Rated 2 out of 5 by from Extension Filing Is Not Clear in Premier Using a local copy of TurboTax Premier on my computer I tried to e-file an extension, but could not find a way to do it. TurboTax would only fill out the Extension Form, and allow me to make a PDF of it, but did not offer to e-file it. There was clearly a disconnect between e-filing my tax return, and e-filing the extension form. This is an area that needs better software development.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 6742
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from turbo tax is awesome Pretty easy standardized filing with assistance from their experts, ty
Date published: 2022-04-16
Rated 3 out of 5 by from Turbo Tax was simple All very easy & simple, Turbo Tax is the way to go.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Is The Best I have been using Turbo since 2009 and I love it!! Would not change anything!!
Date published: 2022-04-16
Rated 3 out of 5 by from It worked but has glitches Overall the product is good but this year it would not allow me to save the tax return, kept giving message that file was locked not matter what I tried. All I could do was keep saving duplicates. I see online that customers have been complaining about this since at least 2020. Fix it!!
Date published: 2022-04-16
Rated 5 out of 5 by from Great Product Great Product have used it for years. Will continue to use this product yearly.
Date published: 2022-04-16
Rated 3 out of 5 by from Good but frustrated with the add ons I loved turbo tax, but I didn't realize that all these add ons were actually being applied throughout the process, I thought I'd get to decide at the end if I wanted them or not... I only used the live assistant for one question, and I didn't qualify for any of the state rebates so apparently I paid money for a feature that checked for that but was of no help. I don't even know what the premium feature did for me that was the most expensive... just kinda frustrated and bummed I didn't know those were being applied to my account. But TurboTax itself is great and made things move smoothly. I am impressed with it as a service.
Date published: 2022-04-16
Rated 5 out of 5 by from Consistently powerful and dependable tax service Despite the complexities of this process, Turbotax has powerful tools for helping making it as doable as possible with excellent person to person help every step of the way.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbotax made me a level 99 gaming barbarian It's so fast and easy, like having your max level friend invite you into their lobby and powerlevel you in 20 minutes. They found me some awesome tax breaks that apparently exist, so I wouldnt be surprised if they can find me a girlfriend by this time next year
Date published: 2022-04-16
Rated 1 out of 5 by from Confusing Software and Terrible Customer Service I've filed with TurboTax's for 7 years now and it will be my last. Will use other software starting next year. The explanations provided by the software are not much help. Their customer service is awful and rude. Ended up waiting forever just to get no where. Extremely frustrating product overall.
Date published: 2022-04-16
Rated 2 out of 5 by from Extension Filing Is Not Clear in Premier Using a local copy of TurboTax Premier on my computer I tried to e-file an extension, but could not find a way to do it. TurboTax would only fill out the Extension Form, and allow me to make a PDF of it, but did not offer to e-file it. There was clearly a disconnect between e-filing my tax return, and e-filing the extension form. This is an area that needs better software development.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 6742