TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Student
Rated 2 out of 5 by from Very Poor Help on re-filing rejected state tax e-f Received an email from Turbo Tax stating Action Needed! Your rejected state return. There was absolutely no way they walked me through anything regarding updating and re e-filing my state return. I was not able to open my return and see the "details causing the problem". I bought my Turbo Tax disc at Meijer just like previous years and never had this problem. Very frustrating because I was again trying to file for my 93 year old Mom. The Federal filed fine but the Illinois filing was rejected. It would be nice to be able to call or talk to someone online. Please advise
Date published: 2021-03-13
Rated 5 out of 5 by from Great Product This was a very easy product to use. Just answer the questions
Date published: 2021-03-13
Rated 1 out of 5 by from End of the return At the end of the return, I went around in circles. Finally decided to print and file by mail. I'll just do that next year without the software.
Date published: 2021-03-13
Rated 4 out of 5 by from TurboTax is Neato In the Netherlands, the procedure is simple. First, you look over the form the government sends you with your taxes already calculated, and you check it. Second, you sign it and send it back. Third—well, there is no third. That’s the entire process. Dutch citizens can file their taxes in minutes. Expect more from your country.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax makes filing your taxes a breeze! I have always had a great experience using Turbo tax. It is great that it fills in your info from prior years to eliminate a lot of extra work!
Date published: 2021-03-13
Rated 5 out of 5 by from Once again TurboTAx Delivers good service After several years with TurboTax I was able to navigate the process without questions . Process seemed easier than previous years
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome Easy access from any device, fast and efficient, previous customer loyalty
Date published: 2021-03-13
Rated 1 out of 5 by from Disappointed Disappointing this year. So I paid for the software, then had to pay additional for 2 states and pay just to e-file an additional fee. I will be looking at other software companies. I stuck to this software and taught my kids on it, but the fees are almost as much to go to a tax preparer.
Date published: 2021-03-13
Rated 5 out of 5 by from My TurboTax customer rep LAURA, was Awesome!! I had a software problem with Turbo Tax and Laura completely came in and saved my day. I had previously spent hours on the phone without any resolution. In fact today was my last ditch effort to see if TurboTax could resolve my issue before I tried elsewhere. She was incredibly patient and understanding and was able to show me how to input my 1099 summary in instead of importing the data directly from TD Ameritrade. The 1099 importation caused the Turbotax to freeze, rendering my inability to file even though I had already paid. Laura was able to solve my problem it made my whole weekend. I told Laura, you not only solved my problem for this year but this problem for every other year too. I had already planned to spend the whole weekend trying to resolve how I was going to get this problem resolved. Thanks again, Laura!
Date published: 2021-03-13
Rated 5 out of 5 by from Great Experience Easy to work and not difficult, highly recommend very helpful
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6707
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Very Poor Help on re-filing rejected state tax e-f Received an email from Turbo Tax stating Action Needed! Your rejected state return. There was absolutely no way they walked me through anything regarding updating and re e-filing my state return. I was not able to open my return and see the "details causing the problem". I bought my Turbo Tax disc at Meijer just like previous years and never had this problem. Very frustrating because I was again trying to file for my 93 year old Mom. The Federal filed fine but the Illinois filing was rejected. It would be nice to be able to call or talk to someone online. Please advise
Date published: 2021-03-13
Rated 5 out of 5 by from Great Product This was a very easy product to use. Just answer the questions
Date published: 2021-03-13
Rated 1 out of 5 by from End of the return At the end of the return, I went around in circles. Finally decided to print and file by mail. I'll just do that next year without the software.
Date published: 2021-03-13
Rated 4 out of 5 by from TurboTax is Neato In the Netherlands, the procedure is simple. First, you look over the form the government sends you with your taxes already calculated, and you check it. Second, you sign it and send it back. Third—well, there is no third. That’s the entire process. Dutch citizens can file their taxes in minutes. Expect more from your country.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax makes filing your taxes a breeze! I have always had a great experience using Turbo tax. It is great that it fills in your info from prior years to eliminate a lot of extra work!
Date published: 2021-03-13
Rated 5 out of 5 by from Once again TurboTAx Delivers good service After several years with TurboTax I was able to navigate the process without questions . Process seemed easier than previous years
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome Easy access from any device, fast and efficient, previous customer loyalty
Date published: 2021-03-13
Rated 1 out of 5 by from Disappointed Disappointing this year. So I paid for the software, then had to pay additional for 2 states and pay just to e-file an additional fee. I will be looking at other software companies. I stuck to this software and taught my kids on it, but the fees are almost as much to go to a tax preparer.
Date published: 2021-03-13
Rated 5 out of 5 by from My TurboTax customer rep LAURA, was Awesome!! I had a software problem with Turbo Tax and Laura completely came in and saved my day. I had previously spent hours on the phone without any resolution. In fact today was my last ditch effort to see if TurboTax could resolve my issue before I tried elsewhere. She was incredibly patient and understanding and was able to show me how to input my 1099 summary in instead of importing the data directly from TD Ameritrade. The 1099 importation caused the Turbotax to freeze, rendering my inability to file even though I had already paid. Laura was able to solve my problem it made my whole weekend. I told Laura, you not only solved my problem for this year but this problem for every other year too. I had already planned to spend the whole weekend trying to resolve how I was going to get this problem resolved. Thanks again, Laura!
Date published: 2021-03-13
Rated 5 out of 5 by from Great Experience Easy to work and not difficult, highly recommend very helpful
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6707