TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is the best! The step by step is wonderful made my life a little better !
Date published: 2023-03-15
Rated 1 out of 5 by from charged 119 for owing 105 I did my tax return and it pretty much waited until the very end to tell me it was gonna costs $119 but not before making it look like I was paying the 105 I owe.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax is awesome Every time I needed assistance, all the agents were professional and knowledgeable.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax was easy to follow at most part It was easy to read tax information.. it was very informative and easy to understand and follow.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax is terrific I like how TurboTax prompts and educates through the entire process. Initially was trying out the online version but decided to buy the actual program through Sams Club. Super easy to load (and less expensive if filing with deductions and supports one state submission). I used TurboTax last year as well. Not sure what went wrong but TT had my 2021 numbers incorrect which caused some corrections on form entries that TT was trying to carry over.
Date published: 2023-03-15
Rated 5 out of 5 by from Easy and simple to understand I've used turbo tax for years now and they have always been excellent. Always feel confident using them, despite there recent drama!
Date published: 2023-03-15
Rated 1 out of 5 by from I was not able to upload my New York Return I had a very difficult experience using TurboTax and QuickBooks. First I spent hours trying to import my QuickBooks online to QuickBooks desktop because that is the only way to import into TurboTax Business. This was a problem of its own, at the end of it all, QuickBooks desktop was not able to read my qbo. file so I was not able to transfer my QuickBooks to TurboTax. Finally after redoing and inputting everything into TurboTax manually, I ran into a new issue. TurboTax would not allow me to work on my NYC return. I was able to file my NJ return but the NYC return would not appear in TurboTax Desktop. I tried hours to make it work, uninstalled the program, used the official CLEANSTATES turbo tax tool that I found for this exact problem and it did not work. I called support and spend an hour with them, they couldn't figure it out and hung up on me. Overall it was a very challenging experience, I was not able to fix the problem with the NYC tax return. I hope I can at least receive a refund of $55 for the NYC tax return.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbotax is awesome We had great experience with TurboTax for many years
Date published: 2023-03-15
Rated 5 out of 5 by from Very convenient Very convenient and efficient. Excellent product. recommended
Date published: 2023-03-15
Rated 4 out of 5 by from Does a good job but stop asking me to buy MAX If you continue interrupting my progress by asking my to purchase max over and over again I will consider using a different product.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6687
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best! The step by step is wonderful made my life a little better !
Date published: 2023-03-15
Rated 1 out of 5 by from charged 119 for owing 105 I did my tax return and it pretty much waited until the very end to tell me it was gonna costs $119 but not before making it look like I was paying the 105 I owe.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax is awesome Every time I needed assistance, all the agents were professional and knowledgeable.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax was easy to follow at most part It was easy to read tax information.. it was very informative and easy to understand and follow.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax is terrific I like how TurboTax prompts and educates through the entire process. Initially was trying out the online version but decided to buy the actual program through Sams Club. Super easy to load (and less expensive if filing with deductions and supports one state submission). I used TurboTax last year as well. Not sure what went wrong but TT had my 2021 numbers incorrect which caused some corrections on form entries that TT was trying to carry over.
Date published: 2023-03-15
Rated 5 out of 5 by from Easy and simple to understand I've used turbo tax for years now and they have always been excellent. Always feel confident using them, despite there recent drama!
Date published: 2023-03-15
Rated 1 out of 5 by from I was not able to upload my New York Return I had a very difficult experience using TurboTax and QuickBooks. First I spent hours trying to import my QuickBooks online to QuickBooks desktop because that is the only way to import into TurboTax Business. This was a problem of its own, at the end of it all, QuickBooks desktop was not able to read my qbo. file so I was not able to transfer my QuickBooks to TurboTax. Finally after redoing and inputting everything into TurboTax manually, I ran into a new issue. TurboTax would not allow me to work on my NYC return. I was able to file my NJ return but the NYC return would not appear in TurboTax Desktop. I tried hours to make it work, uninstalled the program, used the official CLEANSTATES turbo tax tool that I found for this exact problem and it did not work. I called support and spend an hour with them, they couldn't figure it out and hung up on me. Overall it was a very challenging experience, I was not able to fix the problem with the NYC tax return. I hope I can at least receive a refund of $55 for the NYC tax return.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbotax is awesome We had great experience with TurboTax for many years
Date published: 2023-03-15
Rated 5 out of 5 by from Very convenient Very convenient and efficient. Excellent product. recommended
Date published: 2023-03-15
Rated 4 out of 5 by from Does a good job but stop asking me to buy MAX If you continue interrupting my progress by asking my to purchase max over and over again I will consider using a different product.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6687