TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Love TurboTax! So Easy to Use. This is the 8th year in a row I've used TurboTax. It's so simple and doesn't take very long. I like that I can e-file both state and federal with a push of a button!
Date published: 2021-03-13
Rated 5 out of 5 by from Fast and Easy The process is great and allowed me to maximize my return
Date published: 2021-03-13
Rated 4 out of 5 by from Easy to use and comprehensive Made the process easy. Nice software and experience was good.
Date published: 2021-03-13
Rated 5 out of 5 by from excellent I hate paperwork.... so this really helps take the stress away.
Date published: 2021-03-13
Rated 4 out of 5 by from Good, but too much advertising 1) Of course, it is great the way TT has all the tax laws and calculations setup in the program. There were only a couple small problems with contradictory instructions: A) Entering my 1099-B info, TT said I should leave the "Date Acquired" box blank if it was blank on my form, so I did. But on the federal review at the end, it told me I had to put something in there! Fortunately, my financial institution said blank meant "various", so I went back to the income section and put in "various" instead. B) Well, I can't remember what the second thing was, but it was another instance where I filled in something according to the TT instructions, but TT told me something different on the federal review. And I had to go back and change it. The TT community was helpful in resolving this one. 2) My TurboTax live expert experience was not worth the money - I had a straightforward question about entering amounts in the TT 1099-B boxes when my financial institution puts multiple lines on a single 1099-B form: Do I total them up, or make separate TT 1099-B entries for each amount? I used the chat, had to wait a little while for an expert, then asked my question. He asked to connect to my screen. Then he moved the mouse back and forth on my screen for awhile, and then asked to call my phone. I said, "no thanks", and found the answer on the internet in less than 3 minutes. I felt like he was stalling so he could help others at the same time. 3) I do not like how TT keeps asking me to upgrade to MAX, even though each time I get on, I say No. It's like it forgets when I logoff that I said no. Can't you at least have a setting for "Don't ask me this again?"
Date published: 2021-03-13
Rated 2 out of 5 by from Lot of issues and errors The experience with the Turbo Tax Business is not quite good. Lot of issues and errors in the software. The questions were not clearly worded. Lot of ambiguity in the questions.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo tax It does a good job on filing taxes. It is easy to use
Date published: 2021-03-13
Rated 5 out of 5 by from So easy to use Very easy to use. Covers all of the categories needed to complete and file a Fed tax return.
Date published: 2021-03-13
Rated 4 out of 5 by from turbotax good it is good at finding my mistakes and very easy to file.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Live very helpful The Live assistance I received from Donna was very clear and easy to understand, Helped me modify the forms without difficulty.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6662
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love TurboTax! So Easy to Use. This is the 8th year in a row I've used TurboTax. It's so simple and doesn't take very long. I like that I can e-file both state and federal with a push of a button!
Date published: 2021-03-13
Rated 5 out of 5 by from Fast and Easy The process is great and allowed me to maximize my return
Date published: 2021-03-13
Rated 4 out of 5 by from Easy to use and comprehensive Made the process easy. Nice software and experience was good.
Date published: 2021-03-13
Rated 5 out of 5 by from excellent I hate paperwork.... so this really helps take the stress away.
Date published: 2021-03-13
Rated 4 out of 5 by from Good, but too much advertising 1) Of course, it is great the way TT has all the tax laws and calculations setup in the program. There were only a couple small problems with contradictory instructions: A) Entering my 1099-B info, TT said I should leave the "Date Acquired" box blank if it was blank on my form, so I did. But on the federal review at the end, it told me I had to put something in there! Fortunately, my financial institution said blank meant "various", so I went back to the income section and put in "various" instead. B) Well, I can't remember what the second thing was, but it was another instance where I filled in something according to the TT instructions, but TT told me something different on the federal review. And I had to go back and change it. The TT community was helpful in resolving this one. 2) My TurboTax live expert experience was not worth the money - I had a straightforward question about entering amounts in the TT 1099-B boxes when my financial institution puts multiple lines on a single 1099-B form: Do I total them up, or make separate TT 1099-B entries for each amount? I used the chat, had to wait a little while for an expert, then asked my question. He asked to connect to my screen. Then he moved the mouse back and forth on my screen for awhile, and then asked to call my phone. I said, "no thanks", and found the answer on the internet in less than 3 minutes. I felt like he was stalling so he could help others at the same time. 3) I do not like how TT keeps asking me to upgrade to MAX, even though each time I get on, I say No. It's like it forgets when I logoff that I said no. Can't you at least have a setting for "Don't ask me this again?"
Date published: 2021-03-13
Rated 2 out of 5 by from Lot of issues and errors The experience with the Turbo Tax Business is not quite good. Lot of issues and errors in the software. The questions were not clearly worded. Lot of ambiguity in the questions.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo tax It does a good job on filing taxes. It is easy to use
Date published: 2021-03-13
Rated 5 out of 5 by from So easy to use Very easy to use. Covers all of the categories needed to complete and file a Fed tax return.
Date published: 2021-03-13
Rated 4 out of 5 by from turbotax good it is good at finding my mistakes and very easy to file.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Live very helpful The Live assistance I received from Donna was very clear and easy to understand, Helped me modify the forms without difficulty.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6662