TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from excellent was good and will let everyone know how great you were to do my tax
Date published: 2021-03-27
Rated 4 out of 5 by from Helpful but Gets Pricey Quick! Very Helpful Information. Easy walk through processes. Sneaky upsales during process, would rather you just be honest and upfront about cost and fees for service.
Date published: 2021-03-27
Rated 5 out of 5 by from So easy Makes filing my taxes so easy every year. Once I finish I have no worries about having issues later.
Date published: 2021-03-27
Rated 5 out of 5 by from To be honest it was ease as 1,2,3 I completed the information myself by just following the instruction, I never had to ask for help.
Date published: 2021-03-27
Rated 5 out of 5 by from TURBOTAX QUICK AND EASY, MY MOM TAUGHT ME HOW TO DO MY TAXES USING TURBOTAX.
Date published: 2021-03-27
Rated 4 out of 5 by from Overall, worked well Just submitted my taxes... Overall, good experience... Federal info had help at every step; State forms, less so. Had question on passive loss for TRUST... person I spoke with friendly, but wasn't very knowledgeable for this topic... Biggest issue... Purchasing state software should cover cost of electronic filing for one state.... Had to pay $25 additional dollars if I didn't want to use paper mail in option.... in addition... if you want to just deduct $25 from your refund... you have "click of button" option but are charged an additional $40 "processing" fee. Otherwise, took another 10 minutes to exit software, login to Turbotax account and pay by credit care (for no additional fee). Poor decisions after working with software for hours... at last step when you're at the finish line to deal with this... leaves your customers with bad taste in mouth for no reason... Hoping you change policy next year...
Date published: 2021-03-27
Rated 5 out of 5 by from Easy and efficient. This years taxes was defiantly a challenge! Turbo taxes did a great job for me.
Date published: 2021-03-27
Rated 5 out of 5 by from TurboTax Filing is so EAAASSSYYYY I was super stressed about submitting my taxes this year with the stimulus and being on unemployment. TurboTax was easy to use, walked me through all my options and made difficult questions quick and easy to process.
Date published: 2021-03-27
Rated 5 out of 5 by from good Very easy to use walks you through every step good
Date published: 2021-03-27
Rated 5 out of 5 by from Easy, Informative,Received What Was Promised It answered all my questions I was able to talk to a real life agent as promised and it was well worth the money to know I am protected
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 6661
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent was good and will let everyone know how great you were to do my tax
Date published: 2021-03-27
Rated 4 out of 5 by from Helpful but Gets Pricey Quick! Very Helpful Information. Easy walk through processes. Sneaky upsales during process, would rather you just be honest and upfront about cost and fees for service.
Date published: 2021-03-27
Rated 5 out of 5 by from So easy Makes filing my taxes so easy every year. Once I finish I have no worries about having issues later.
Date published: 2021-03-27
Rated 5 out of 5 by from To be honest it was ease as 1,2,3 I completed the information myself by just following the instruction, I never had to ask for help.
Date published: 2021-03-27
Rated 5 out of 5 by from TURBOTAX QUICK AND EASY, MY MOM TAUGHT ME HOW TO DO MY TAXES USING TURBOTAX.
Date published: 2021-03-27
Rated 4 out of 5 by from Overall, worked well Just submitted my taxes... Overall, good experience... Federal info had help at every step; State forms, less so. Had question on passive loss for TRUST... person I spoke with friendly, but wasn't very knowledgeable for this topic... Biggest issue... Purchasing state software should cover cost of electronic filing for one state.... Had to pay $25 additional dollars if I didn't want to use paper mail in option.... in addition... if you want to just deduct $25 from your refund... you have "click of button" option but are charged an additional $40 "processing" fee. Otherwise, took another 10 minutes to exit software, login to Turbotax account and pay by credit care (for no additional fee). Poor decisions after working with software for hours... at last step when you're at the finish line to deal with this... leaves your customers with bad taste in mouth for no reason... Hoping you change policy next year...
Date published: 2021-03-27
Rated 5 out of 5 by from Easy and efficient. This years taxes was defiantly a challenge! Turbo taxes did a great job for me.
Date published: 2021-03-27
Rated 5 out of 5 by from TurboTax Filing is so EAAASSSYYYY I was super stressed about submitting my taxes this year with the stimulus and being on unemployment. TurboTax was easy to use, walked me through all my options and made difficult questions quick and easy to process.
Date published: 2021-03-27
Rated 5 out of 5 by from good Very easy to use walks you through every step good
Date published: 2021-03-27
Rated 5 out of 5 by from Easy, Informative,Received What Was Promised It answered all my questions I was able to talk to a real life agent as promised and it was well worth the money to know I am protected
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 6661