TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from VERY EASYTO USE! Just stayed with the basics and it was easy to fill in the information.
Date published: 2022-02-26
Rated 4 out of 5 by from TurboTax is Free Turbotax was free and easy to use. Making it a very easy website to use especially when you are busy all the time.
Date published: 2022-02-26
Rated 3 out of 5 by from Helpful but a lot of extra charges I have used turbo tax for years and it has always been for the most part straight forward. As the years have gone by i have noticed more and more fees being applied. This year was the addition of the fees to do a direct deposit. It seems like turbo tax is now charging for each aspect of taxes now. It is now the same price to do your taxes on turbo tax as taking them to someone. Which defeats the purpose of software like turbo tax.
Date published: 2022-02-26
Rated 5 out of 5 by from Very user friendly and the staff,when needed We found it to be very easy to follow, especially after this being our first time filing on our own.
Date published: 2022-02-26
Rated 5 out of 5 by from Very easy to use I like turbo tax - very easy to walk through each step
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is awesome I love TurboTax so easy to use customer service is top notch
Date published: 2022-02-26
Rated 3 out of 5 by from Why Must I Remember? I've used TurboTax Online for many, many, many years. I use this software to file my taxes because they seem to stay up-to-date on the many changes in tax laws. I am giving them a three-star rating because every year, I have to reference some detail from a past tax return that I did ON TURBOTAX! Why? Then when I go to look for the detail, I have to answer a question as to why I want to look at MY tax return on their site. I would feel better about answering this if one of the options was "To answer a question for this year on TurboTax." Additionally, once I return to the current year, I have to go through the same steps again! Finally, I discovered this year that if I click continue after completing a textbox without removing my focus from that textbox, and the next question is referencing the data from the previous textbox, it is not carried over! How did I discover this? I clicked back to look at the previous value, which was saved, and when I clicked continue again the correct value was in the next textbox!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbotax is super easy It was so easy being a first-time filer. The software interface is user-friendly.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is great Its been very easy to work with very helpfully online and on phone
Date published: 2022-02-26
Rated 4 out of 5 by from Successful return One problem I couldn't resolve, but with assistance, I managed to complete. You could add some quick go to buttons to go back to where a posted fix error can be fixed. All I got was a screen print of the form.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6655
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from VERY EASYTO USE! Just stayed with the basics and it was easy to fill in the information.
Date published: 2022-02-26
Rated 4 out of 5 by from TurboTax is Free Turbotax was free and easy to use. Making it a very easy website to use especially when you are busy all the time.
Date published: 2022-02-26
Rated 3 out of 5 by from Helpful but a lot of extra charges I have used turbo tax for years and it has always been for the most part straight forward. As the years have gone by i have noticed more and more fees being applied. This year was the addition of the fees to do a direct deposit. It seems like turbo tax is now charging for each aspect of taxes now. It is now the same price to do your taxes on turbo tax as taking them to someone. Which defeats the purpose of software like turbo tax.
Date published: 2022-02-26
Rated 5 out of 5 by from Very user friendly and the staff,when needed We found it to be very easy to follow, especially after this being our first time filing on our own.
Date published: 2022-02-26
Rated 5 out of 5 by from Very easy to use I like turbo tax - very easy to walk through each step
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is awesome I love TurboTax so easy to use customer service is top notch
Date published: 2022-02-26
Rated 3 out of 5 by from Why Must I Remember? I've used TurboTax Online for many, many, many years. I use this software to file my taxes because they seem to stay up-to-date on the many changes in tax laws. I am giving them a three-star rating because every year, I have to reference some detail from a past tax return that I did ON TURBOTAX! Why? Then when I go to look for the detail, I have to answer a question as to why I want to look at MY tax return on their site. I would feel better about answering this if one of the options was "To answer a question for this year on TurboTax." Additionally, once I return to the current year, I have to go through the same steps again! Finally, I discovered this year that if I click continue after completing a textbox without removing my focus from that textbox, and the next question is referencing the data from the previous textbox, it is not carried over! How did I discover this? I clicked back to look at the previous value, which was saved, and when I clicked continue again the correct value was in the next textbox!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbotax is super easy It was so easy being a first-time filer. The software interface is user-friendly.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is great Its been very easy to work with very helpfully online and on phone
Date published: 2022-02-26
Rated 4 out of 5 by from Successful return One problem I couldn't resolve, but with assistance, I managed to complete. You could add some quick go to buttons to go back to where a posted fix error can be fixed. All I got was a screen print of the form.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6655