TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Absolutely terrible experience this year The Deluxe version is error prone. Never before this year - user for over 15 years- have I needed to call support. This year has been twice so far. First was the install button was almost invisible due to monitor resolution - needed to be 720 or lower. Second - and the outcome is pending - is the inability to efile from the desktop. This version call the intuit site but nothing occurs to pay for the state return. On support line close to an hour today.
Date published: 2021-03-21
Rated 5 out of 5 by from Great It was extremely good and very simple to use. I will definitely use it again
Date published: 2021-03-21
Rated 5 out of 5 by from Great Appication Takes in consideration every detail related to IRS-Return
Date published: 2021-03-21
Rated 5 out of 5 by from Thumbs Up It is very easy to use. I would recommend to anyone.
Date published: 2021-03-21
Rated 4 out of 5 by from awesome I love turbotax soo much its very easy to use and thanks
Date published: 2021-03-21
Rated 5 out of 5 by from TurboTax is Excellent It’s nice and easy to follow. I love it, always recommend it to my family and friends
Date published: 2021-03-21
Rated 5 out of 5 by from great but This is a wonderful product but i have one issue that I'm not sure if it is turbo tax or state of MN. This happened last year also. i went to e-file my state and paid for the e-file. Hit transmit and it got kicked back because i owed a $5 penalty for under paying in first quarter. So, either they have to fix the issue so the state accepts it or charge for the e-file AFTER it transmits. Now I have to try to get in touch with someone (which is next to impossible) to get a credit back.
Date published: 2021-03-21
Rated 3 out of 5 by from Turbo tax is simple except efile fee confusing Turbo tax charges 25 to efile state, and another 40 to process your refund. I am getting a refund and have a bank account to receive the refund. The fine print tells you that you can get the direct deposit for free from the Gov't but then doesn't make it clear how to transmit and not pay the 3rd party processor.
Date published: 2021-03-21
Rated 5 out of 5 by from Super simple Very intuitive and easy to navigate. The extra features are worth it for the peace of mind.
Date published: 2021-03-21
Rated 4 out of 5 by from Straight Forward and Easy to Use Sometimes the redirecting got me confused on where I was in the process. However, the user interface was well designed.
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 6646
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Absolutely terrible experience this year The Deluxe version is error prone. Never before this year - user for over 15 years- have I needed to call support. This year has been twice so far. First was the install button was almost invisible due to monitor resolution - needed to be 720 or lower. Second - and the outcome is pending - is the inability to efile from the desktop. This version call the intuit site but nothing occurs to pay for the state return. On support line close to an hour today.
Date published: 2021-03-21
Rated 5 out of 5 by from Great It was extremely good and very simple to use. I will definitely use it again
Date published: 2021-03-21
Rated 5 out of 5 by from Great Appication Takes in consideration every detail related to IRS-Return
Date published: 2021-03-21
Rated 5 out of 5 by from Thumbs Up It is very easy to use. I would recommend to anyone.
Date published: 2021-03-21
Rated 4 out of 5 by from awesome I love turbotax soo much its very easy to use and thanks
Date published: 2021-03-21
Rated 5 out of 5 by from TurboTax is Excellent It’s nice and easy to follow. I love it, always recommend it to my family and friends
Date published: 2021-03-21
Rated 5 out of 5 by from great but This is a wonderful product but i have one issue that I'm not sure if it is turbo tax or state of MN. This happened last year also. i went to e-file my state and paid for the e-file. Hit transmit and it got kicked back because i owed a $5 penalty for under paying in first quarter. So, either they have to fix the issue so the state accepts it or charge for the e-file AFTER it transmits. Now I have to try to get in touch with someone (which is next to impossible) to get a credit back.
Date published: 2021-03-21
Rated 3 out of 5 by from Turbo tax is simple except efile fee confusing Turbo tax charges 25 to efile state, and another 40 to process your refund. I am getting a refund and have a bank account to receive the refund. The fine print tells you that you can get the direct deposit for free from the Gov't but then doesn't make it clear how to transmit and not pay the 3rd party processor.
Date published: 2021-03-21
Rated 5 out of 5 by from Super simple Very intuitive and easy to navigate. The extra features are worth it for the peace of mind.
Date published: 2021-03-21
Rated 4 out of 5 by from Straight Forward and Easy to Use Sometimes the redirecting got me confused on where I was in the process. However, the user interface was well designed.
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 6646