TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Awesome it was my first time use Turbotax, wonderful experience!
Date published: 2021-03-12
Rated 4 out of 5 by from 2020 Charitable donations just now correct Had to wait until 2nd week of March to file as Turbo Tax did not compute charitable contributions correctly for those who contributed more that 60% of AGI. IRS had not completed their publication addressing the 2020 changes so Turbo Tax could not make the change in their software. The only problem, there was no warning that changes had not been included in software. Also when the change was made, the charitable deduction was not updated automatically. I had to go the charitable deduction page and run through the numbers (not changing anything) and then software recalculated tax refund versus a payment due in the original calculation. It would have been useful to be alerted to items not included in Turbo Tax, those still awaiting IRS guidance.
Date published: 2021-03-12
Rated 5 out of 5 by from Turbo Tax is easy and great to use! Turbo tax is easy and great to use! Awesome service!!!
Date published: 2021-03-12
Rated 1 out of 5 by from Include the filing charges in original price Turbo tax is ok for filling out your taxes, but it sucks when it comes to extra charges. I have to file in 2 states, so first there is an extra fee for the 2nd state. Then when it comes time to e-file, an extra $25 per state is ridiculous. Include filing charges in the cost, more efficient for everyone. Instead, I just mail the return and make the state pay more to process the paper. I'll look into other options next year as I'm fed up with the extra fees.
Date published: 2021-03-12
Rated 2 out of 5 by from Leaves some things to be desired! 1. Couldn't download from CD-ROM. Wasted 2 hrs. w/ support staff before they downloaded program over Wi-Fi. 2. Most annoying - won't let you Save As to a file location of Your choice; insists on forcing files to be in a certain location. Can't find file anywhere but where program wants it, Cant e-file from any other location either.
Date published: 2021-03-12
Rated 5 out of 5 by from I have used TurboTax for over 15 years I have always felt confident using TurboTax. I know if I make a mistake or forget something, the software will remind me. I am very confident that I receive the best information that allows me to file my return knowing i will receive the refund, if applicable, that I am entitled to with no questions from the IRS.
Date published: 2021-03-12
Rated 3 out of 5 by from Way Overpriced Turbotax works well to file taxes but it is ridiculous how expensive it has become to use this platform.
Date published: 2021-03-12
Rated 5 out of 5 by from Love TurboTax It's always a quick an easy process. Thank you. xoxo
Date published: 2021-03-12
Rated 5 out of 5 by from Great Program for Seniors Menu system works great. Was thrown by the menu showing income without the later addition of the offsets. Eventually it takes the income adjustment out of total income.
Date published: 2021-03-12
Rated 5 out of 5 by from TurboTax is Poggers! I've been using TurboTax since 2016 and it never gonna give you up and never gonna let you down filing taxes as early as possible!
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6625
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Awesome it was my first time use Turbotax, wonderful experience!
Date published: 2021-03-12
Rated 4 out of 5 by from 2020 Charitable donations just now correct Had to wait until 2nd week of March to file as Turbo Tax did not compute charitable contributions correctly for those who contributed more that 60% of AGI. IRS had not completed their publication addressing the 2020 changes so Turbo Tax could not make the change in their software. The only problem, there was no warning that changes had not been included in software. Also when the change was made, the charitable deduction was not updated automatically. I had to go the charitable deduction page and run through the numbers (not changing anything) and then software recalculated tax refund versus a payment due in the original calculation. It would have been useful to be alerted to items not included in Turbo Tax, those still awaiting IRS guidance.
Date published: 2021-03-12
Rated 5 out of 5 by from Turbo Tax is easy and great to use! Turbo tax is easy and great to use! Awesome service!!!
Date published: 2021-03-12
Rated 1 out of 5 by from Include the filing charges in original price Turbo tax is ok for filling out your taxes, but it sucks when it comes to extra charges. I have to file in 2 states, so first there is an extra fee for the 2nd state. Then when it comes time to e-file, an extra $25 per state is ridiculous. Include filing charges in the cost, more efficient for everyone. Instead, I just mail the return and make the state pay more to process the paper. I'll look into other options next year as I'm fed up with the extra fees.
Date published: 2021-03-12
Rated 2 out of 5 by from Leaves some things to be desired! 1. Couldn't download from CD-ROM. Wasted 2 hrs. w/ support staff before they downloaded program over Wi-Fi. 2. Most annoying - won't let you Save As to a file location of Your choice; insists on forcing files to be in a certain location. Can't find file anywhere but where program wants it, Cant e-file from any other location either.
Date published: 2021-03-12
Rated 5 out of 5 by from I have used TurboTax for over 15 years I have always felt confident using TurboTax. I know if I make a mistake or forget something, the software will remind me. I am very confident that I receive the best information that allows me to file my return knowing i will receive the refund, if applicable, that I am entitled to with no questions from the IRS.
Date published: 2021-03-12
Rated 3 out of 5 by from Way Overpriced Turbotax works well to file taxes but it is ridiculous how expensive it has become to use this platform.
Date published: 2021-03-12
Rated 5 out of 5 by from Love TurboTax It's always a quick an easy process. Thank you. xoxo
Date published: 2021-03-12
Rated 5 out of 5 by from Great Program for Seniors Menu system works great. Was thrown by the menu showing income without the later addition of the offsets. Eventually it takes the income adjustment out of total income.
Date published: 2021-03-12
Rated 5 out of 5 by from TurboTax is Poggers! I've been using TurboTax since 2016 and it never gonna give you up and never gonna let you down filing taxes as early as possible!
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6625