TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax is easy to use Super easy to complete taxes using TurboTax. It asks all the questions even if it doesn't apply to me, just in case!
Date published: 2022-02-27
Rated 3 out of 5 by from Generally very good - BUT one LIVE expert was awfu I started by using Self-employed, ran into one glitch that I knew could be solved easily by an "expert" so finally asked for the LIVE help. The 'tax expert' spent about ten minutes lecturing me and telling me there was nothing I could do to fix my problem, and that his only job was to explain the law to me, not to help me work my way through the TurboTax form pages. After he finally hung up I found the correct page by myself, clicked one button and solved the problem! That was consistent with how I had done it in previous years with the help of live TT assistants, and that was exactly what he insisted on telling me was impossible. I am asking for a refund of the extra $110 TT fee I am paying in order to file.
Date published: 2022-02-27
Rated 4 out of 5 by from I LOVE TURBOTAX ONE THING I WOULD ADD IS FORMS. I WANT TO SEE MY FORMS AS I GO ALONG BECAUSE SOMETIMES IT HELPS TO SEE IT ON A REAL TAX FORM.
Date published: 2022-02-27
Rated 2 out of 5 by from Fees I have used turbo tax for 7 years now and it seems that every year there are more fees added to the service. The reason that I signed up in the first place was to be able to file for free. My circumstances have changed and I understand that there should be fees for additional resources, but I feel that they are not in line with what is provided. I am entering the information myself so I feel there should be a bigger break for that. Once I got to the end there were more fees than initially reported to me and at that point it made sense to keep going, but I will be rethinking this option next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome Easy to use, imported a lot of information from the forms
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is easy to use TurboTax is easy to use. Even a caveman can file his taxes.
Date published: 2022-02-27
Rated 4 out of 5 by from 3rd year user of Turbo Tax Well pleased with the service and results from Turbo Tax , along with very good customer service which is not a common thing these days.
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great for small businesses! It was easy to upload all my documents. Angela worked quickly and effectively to get my tax return filed. Running a small business I do not have time to dive into doing my taxes. Turbo Tax full service took care of all my needs. Thanks!
Date published: 2022-02-27
Rated 5 out of 5 by from Be Mindful! Use Turbo Tax! Easy Product!! Quick and stress free. This year, the program retrieved my files!
Date published: 2022-02-27
Rated 5 out of 5 by from Great service by expert My state got rejected and the expert was awesome at helping resolve the issue and file electronically instead of amending the return and sending by mail. This was awesome!!!
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6622
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is easy to use Super easy to complete taxes using TurboTax. It asks all the questions even if it doesn't apply to me, just in case!
Date published: 2022-02-27
Rated 3 out of 5 by from Generally very good - BUT one LIVE expert was awfu I started by using Self-employed, ran into one glitch that I knew could be solved easily by an "expert" so finally asked for the LIVE help. The 'tax expert' spent about ten minutes lecturing me and telling me there was nothing I could do to fix my problem, and that his only job was to explain the law to me, not to help me work my way through the TurboTax form pages. After he finally hung up I found the correct page by myself, clicked one button and solved the problem! That was consistent with how I had done it in previous years with the help of live TT assistants, and that was exactly what he insisted on telling me was impossible. I am asking for a refund of the extra $110 TT fee I am paying in order to file.
Date published: 2022-02-27
Rated 4 out of 5 by from I LOVE TURBOTAX ONE THING I WOULD ADD IS FORMS. I WANT TO SEE MY FORMS AS I GO ALONG BECAUSE SOMETIMES IT HELPS TO SEE IT ON A REAL TAX FORM.
Date published: 2022-02-27
Rated 2 out of 5 by from Fees I have used turbo tax for 7 years now and it seems that every year there are more fees added to the service. The reason that I signed up in the first place was to be able to file for free. My circumstances have changed and I understand that there should be fees for additional resources, but I feel that they are not in line with what is provided. I am entering the information myself so I feel there should be a bigger break for that. Once I got to the end there were more fees than initially reported to me and at that point it made sense to keep going, but I will be rethinking this option next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome Easy to use, imported a lot of information from the forms
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is easy to use TurboTax is easy to use. Even a caveman can file his taxes.
Date published: 2022-02-27
Rated 4 out of 5 by from 3rd year user of Turbo Tax Well pleased with the service and results from Turbo Tax , along with very good customer service which is not a common thing these days.
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great for small businesses! It was easy to upload all my documents. Angela worked quickly and effectively to get my tax return filed. Running a small business I do not have time to dive into doing my taxes. Turbo Tax full service took care of all my needs. Thanks!
Date published: 2022-02-27
Rated 5 out of 5 by from Be Mindful! Use Turbo Tax! Easy Product!! Quick and stress free. This year, the program retrieved my files!
Date published: 2022-02-27
Rated 5 out of 5 by from Great service by expert My state got rejected and the expert was awesome at helping resolve the issue and file electronically instead of amending the return and sending by mail. This was awesome!!!
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6622