TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Not a fan I felt that the questions were lengthy and complicated compared to what I have used in the past. I even attempted to seek help on the live chat. I don't feel this was helpful in any way. The tax expert just basically stated that I needed to upgrade to get any assistance. I have gotten more assistance from a prior tax consultant that I am no longer paying for preparation. It took me hours to complete on a very basic tax preparation.( i.e. no deductions.)
Date published: 2022-02-27
Rated 5 out of 5 by from It’s very easy to use Very easy to use and also very fast step by step orientation
Date published: 2022-02-27
Rated 4 out of 5 by from Easy to use Easy to follow... Explained the forms step by step.. just hoping the e-file is free and I receive them within the amount they said
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to use. I like using turbo tax as it is easy to use. If I dont understand something I can look it up or get an expert on the phone.
Date published: 2022-02-27
Rated 2 out of 5 by from CHARGED ME WAY TOO MUCH TO FILE. SAYS ITS FREE SAYS ITS FREE BUT IF I WANT TO REPORT MY HSA I HAVE TO PAY. REDICULOUS.
Date published: 2022-02-27
Rated 5 out of 5 by from Great service Great service by expert and very courteous, knowledgeable and friendly
Date published: 2022-02-27
Rated 4 out of 5 by from good product easy to use, easy to access, fast and well created
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome Wonderfully easy and convenient. Made taxes a lot less stressful.
Date published: 2022-02-27
Rated 4 out of 5 by from Works great! Great to take your time to finish the taxes. Answered all questions.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbotax is a simple tax return tool Turbotax is a simple software that is easy to follow. Also allows for uploading W2s which makes it convenient. It also holds prior information so you don't have to enter all information from previous years.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6615
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not a fan I felt that the questions were lengthy and complicated compared to what I have used in the past. I even attempted to seek help on the live chat. I don't feel this was helpful in any way. The tax expert just basically stated that I needed to upgrade to get any assistance. I have gotten more assistance from a prior tax consultant that I am no longer paying for preparation. It took me hours to complete on a very basic tax preparation.( i.e. no deductions.)
Date published: 2022-02-27
Rated 5 out of 5 by from It’s very easy to use Very easy to use and also very fast step by step orientation
Date published: 2022-02-27
Rated 4 out of 5 by from Easy to use Easy to follow... Explained the forms step by step.. just hoping the e-file is free and I receive them within the amount they said
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to use. I like using turbo tax as it is easy to use. If I dont understand something I can look it up or get an expert on the phone.
Date published: 2022-02-27
Rated 2 out of 5 by from CHARGED ME WAY TOO MUCH TO FILE. SAYS ITS FREE SAYS ITS FREE BUT IF I WANT TO REPORT MY HSA I HAVE TO PAY. REDICULOUS.
Date published: 2022-02-27
Rated 5 out of 5 by from Great service Great service by expert and very courteous, knowledgeable and friendly
Date published: 2022-02-27
Rated 4 out of 5 by from good product easy to use, easy to access, fast and well created
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome Wonderfully easy and convenient. Made taxes a lot less stressful.
Date published: 2022-02-27
Rated 4 out of 5 by from Works great! Great to take your time to finish the taxes. Answered all questions.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbotax is a simple tax return tool Turbotax is a simple software that is easy to follow. Also allows for uploading W2s which makes it convenient. It also holds prior information so you don't have to enter all information from previous years.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6615