TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from confused why do you let customers change pin already assigned by IRS or on turbo form from previous year, it doesn't make sense. I am highly upset and angry.
Date published: 2021-03-12
Rated 5 out of 5 by from Simple and quick Turbo tax was very easy to do and will use it again
Date published: 2021-03-12
Rated 5 out of 5 by from Fast Process I love turbo tax. Second-year filing using Turbo tax and they were able to get me my stimulus checks in which I never received. Will be using it again next year.
Date published: 2021-03-12
Rated 5 out of 5 by from Well done! TurboTax did a nice job of helping to navigate some complex tax filing issues.
Date published: 2021-03-12
Rated 5 out of 5 by from Fast and EASY Its fast and easy and love how they answer all the questions before hand . All you have to do is click on the question mark and your answer to the question is there .
Date published: 2021-03-12
Rated 3 out of 5 by from Meh Your live expert was great. Paid too much money for "features" that are actually annoying to access.
Date published: 2021-03-12
Rated 5 out of 5 by from great This was super easy super fast I would use again anytime.
Date published: 2021-03-12
Rated 5 out of 5 by from Been using Turbo Tax for 35 yrs. Always used for years. Heaven was fantastic in helping me solve some issues. knew answers or she would find out
Date published: 2021-03-12
Rated 4 out of 5 by from Fairly easy to navigate but needs RMD update The software is fairly easy to use and attempts to interact with the user on a friendly basis, which I think it largely does successfully. It does need to update the requirement to begin taking an IRA Required Minimum Distribution. The age for RMD is now 72. TurboTax still uses the old 70 1/2 number.
Date published: 2021-03-12
Rated 1 out of 5 by from unbelievably awful I am on the verge of tears with this software thisn year. With the hours spent just trying to efile michigan tax i could have gotten a job and paid someone to do my taxes. After working with my brother to do his taxes we tried over and over again to file but could not get to the payment page. after more than an hour on the phone with your representatives sharing the screen yesterday we still were not to accomplish this. Finally he suggested we try to file only the federal, saying maybe there was a problem with our state accepting it The federal did go through, and your rep suggested we try the state today. After hanging up, i realized that the problem couldn't be with my state since we never sent anything.I now am trying to send the state but keep getting a message that I have to go back and click check for the federal in order to send the state -- there is no place to check the federal since it already is sent. Wasn't sure if I'm crazy or Turbo Tax is -- but I'm sure it is turbo tax. I think I'll have to end up mailing the darn thing. I haven't filed my own taxes yet and am dreading it.
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6613
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from confused why do you let customers change pin already assigned by IRS or on turbo form from previous year, it doesn't make sense. I am highly upset and angry.
Date published: 2021-03-12
Rated 5 out of 5 by from Simple and quick Turbo tax was very easy to do and will use it again
Date published: 2021-03-12
Rated 5 out of 5 by from Fast Process I love turbo tax. Second-year filing using Turbo tax and they were able to get me my stimulus checks in which I never received. Will be using it again next year.
Date published: 2021-03-12
Rated 5 out of 5 by from Well done! TurboTax did a nice job of helping to navigate some complex tax filing issues.
Date published: 2021-03-12
Rated 5 out of 5 by from Fast and EASY Its fast and easy and love how they answer all the questions before hand . All you have to do is click on the question mark and your answer to the question is there .
Date published: 2021-03-12
Rated 3 out of 5 by from Meh Your live expert was great. Paid too much money for "features" that are actually annoying to access.
Date published: 2021-03-12
Rated 5 out of 5 by from great This was super easy super fast I would use again anytime.
Date published: 2021-03-12
Rated 5 out of 5 by from Been using Turbo Tax for 35 yrs. Always used for years. Heaven was fantastic in helping me solve some issues. knew answers or she would find out
Date published: 2021-03-12
Rated 4 out of 5 by from Fairly easy to navigate but needs RMD update The software is fairly easy to use and attempts to interact with the user on a friendly basis, which I think it largely does successfully. It does need to update the requirement to begin taking an IRA Required Minimum Distribution. The age for RMD is now 72. TurboTax still uses the old 70 1/2 number.
Date published: 2021-03-12
Rated 1 out of 5 by from unbelievably awful I am on the verge of tears with this software thisn year. With the hours spent just trying to efile michigan tax i could have gotten a job and paid someone to do my taxes. After working with my brother to do his taxes we tried over and over again to file but could not get to the payment page. after more than an hour on the phone with your representatives sharing the screen yesterday we still were not to accomplish this. Finally he suggested we try to file only the federal, saying maybe there was a problem with our state accepting it The federal did go through, and your rep suggested we try the state today. After hanging up, i realized that the problem couldn't be with my state since we never sent anything.I now am trying to send the state but keep getting a message that I have to go back and click check for the federal in order to send the state -- there is no place to check the federal since it already is sent. Wasn't sure if I'm crazy or Turbo Tax is -- but I'm sure it is turbo tax. I think I'll have to end up mailing the darn thing. I haven't filed my own taxes yet and am dreading it.
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6613