TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Very easy to follow This was the first year for using any outside firm. Overall it was a good experience a good experience even through challenging at times. The input of material was surprisingly smooth enough questions without too many. I actually tried another program and became it became trying so many questions that seemed unnecessary. So a friend suggested Turbo Tax. I will be there next year. I was guided at least three times by different Turbo personnel. All of them were very professional and patient I was manually doing the same return. At the end I was off $703. Spend days trying to identify what I was missing. I agreed with all areas except the tax computation. After I saw the return, the difference was one item, Form 8960. I was somewhat familiar but I thought it only included returns with income over #1 million...Guess I have to review that area again. During this process, each helper was professional and patient. Thanks to everyone who helped. Barbara (Became 88 yesterday) Better turn is off ....
Date published: 2021-04-10
Rated 5 out of 5 by from Turbotax is so easy! i had more things to put in my taxes this year. Turbotax made it easy!!
Date published: 2021-04-10
Rated 2 out of 5 by from Switching between turbotax online and Amazon versn Switching between the Amazon software and online version (2019 data download to 2020 software), was not easy. 2019 worksheets were not available. Even though state was included on Amazon product, $25 was charged before submitting online for state filing.
Date published: 2021-04-10
Rated 5 out of 5 by from Easy to use and covers every situation Very easy to use. Step by step walkthrough takes you through every phase of the process. Turbo Tax even had us delay sending our return until the latest changes were made by the IRS. Would recommend to anyone.
Date published: 2021-04-10
Rated 5 out of 5 by from Simple and easy to use. Very easy and simple to use. No hassle and in-expensive.
Date published: 2021-04-10
Rated 5 out of 5 by from Y'all Rock TurboTax has been so awesome the last 6 years. Very rarely does it feel like a company has my back but you guys always make this process understandable and easy.
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo tax is the way to go Great customer service quick and easy will recommend
Date published: 2021-04-10
Rated 4 out of 5 by from Straightforward easy service to use. Great service! Straightforward and easy to use. Highly recommended!
Date published: 2021-04-10
Rated 5 out of 5 by from Elderly friendly! Turbo Tax was the perfect app for me. Before my husband passed, he filed. It was easy, and understandable. So I came back for a second year. Thank you.
Date published: 2021-04-10
Rated 4 out of 5 by from Turbo Tax is easy to follow Turbo tax is easy to complete. Quick access. helpful
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 6596
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy to follow This was the first year for using any outside firm. Overall it was a good experience a good experience even through challenging at times. The input of material was surprisingly smooth enough questions without too many. I actually tried another program and became it became trying so many questions that seemed unnecessary. So a friend suggested Turbo Tax. I will be there next year. I was guided at least three times by different Turbo personnel. All of them were very professional and patient I was manually doing the same return. At the end I was off $703. Spend days trying to identify what I was missing. I agreed with all areas except the tax computation. After I saw the return, the difference was one item, Form 8960. I was somewhat familiar but I thought it only included returns with income over #1 million...Guess I have to review that area again. During this process, each helper was professional and patient. Thanks to everyone who helped. Barbara (Became 88 yesterday) Better turn is off ....
Date published: 2021-04-10
Rated 5 out of 5 by from Turbotax is so easy! i had more things to put in my taxes this year. Turbotax made it easy!!
Date published: 2021-04-10
Rated 2 out of 5 by from Switching between turbotax online and Amazon versn Switching between the Amazon software and online version (2019 data download to 2020 software), was not easy. 2019 worksheets were not available. Even though state was included on Amazon product, $25 was charged before submitting online for state filing.
Date published: 2021-04-10
Rated 5 out of 5 by from Easy to use and covers every situation Very easy to use. Step by step walkthrough takes you through every phase of the process. Turbo Tax even had us delay sending our return until the latest changes were made by the IRS. Would recommend to anyone.
Date published: 2021-04-10
Rated 5 out of 5 by from Simple and easy to use. Very easy and simple to use. No hassle and in-expensive.
Date published: 2021-04-10
Rated 5 out of 5 by from Y'all Rock TurboTax has been so awesome the last 6 years. Very rarely does it feel like a company has my back but you guys always make this process understandable and easy.
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo tax is the way to go Great customer service quick and easy will recommend
Date published: 2021-04-10
Rated 4 out of 5 by from Straightforward easy service to use. Great service! Straightforward and easy to use. Highly recommended!
Date published: 2021-04-10
Rated 5 out of 5 by from Elderly friendly! Turbo Tax was the perfect app for me. Before my husband passed, he filed. It was easy, and understandable. So I came back for a second year. Thank you.
Date published: 2021-04-10
Rated 4 out of 5 by from Turbo Tax is easy to follow Turbo tax is easy to complete. Quick access. helpful
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 6596