TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Live Chat Agents with poor grammar Overall, my experience was positive. However I am removing a star because I paid to have the Live Chat option to ask some questions that I had, and my agent used very poor grammar after claiming to be a "tax expert." He typed, "u wanna know which way you should claim ur dependents?" Normally I wouldn't care, but this is a professional who works for a company that I am paying to file my taxes. This just did not sit well with me. A tax expert should conduct their conversations using proper grammar.
Date published: 2022-02-27
Rated 5 out of 5 by from Love it Makes life easy - goes step by step - I have no idea how to do my taxes otherwise. I've used it for the past decade, and one year verified with an accountant. TurboTax has never missed a beat.
Date published: 2022-02-27
Rated 5 out of 5 by from Fantastic Super easy and helps you understand what they mean on the questions they ask.
Date published: 2022-02-27
Rated 2 out of 5 by from Lose Credit Karma sales gimmicks TurboTax is awesome, I just wanted to file my Taxes, not happy I had to Join KARMA Credit, just to find out my e-file rejected (WHY?). I don't want credit Karma, don't need credit Karma, So tried of Sales Gimmicks. Now get notifications from something I don't want.
Date published: 2022-02-27
Rated 3 out of 5 by from Did not work well this year I have used turbo tax for over 10 years. This year I could not get it to transfer my info from last years taxes to this years taxes. Also had a problem with a state tax form.
Date published: 2022-02-27
Rated 3 out of 5 by from Great title The expert that helped was very knowledgeable about tax laws and filing procedures. She was very friendly and made me feel confident and relaxed.
Date published: 2022-02-27
Rated 5 out of 5 by from Very friendly! Very helpful when filling in required information.
Date published: 2022-02-27
Rated 5 out of 5 by from Fantastic Everything was great. Clear guide without needing an expert. I did need help at some point when i got stuck but by the time i needed help it was done.
Date published: 2022-02-27
Rated 5 out of 5 by from User Friendly TubroTax is very user friendly. Just follow the steps and taxes are prepared within 30 minutes.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to Understand I use Turbo Tax because it is a comprehensive system that is easy to navigate and understand.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6584
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Live Chat Agents with poor grammar Overall, my experience was positive. However I am removing a star because I paid to have the Live Chat option to ask some questions that I had, and my agent used very poor grammar after claiming to be a "tax expert." He typed, "u wanna know which way you should claim ur dependents?" Normally I wouldn't care, but this is a professional who works for a company that I am paying to file my taxes. This just did not sit well with me. A tax expert should conduct their conversations using proper grammar.
Date published: 2022-02-27
Rated 5 out of 5 by from Love it Makes life easy - goes step by step - I have no idea how to do my taxes otherwise. I've used it for the past decade, and one year verified with an accountant. TurboTax has never missed a beat.
Date published: 2022-02-27
Rated 5 out of 5 by from Fantastic Super easy and helps you understand what they mean on the questions they ask.
Date published: 2022-02-27
Rated 2 out of 5 by from Lose Credit Karma sales gimmicks TurboTax is awesome, I just wanted to file my Taxes, not happy I had to Join KARMA Credit, just to find out my e-file rejected (WHY?). I don't want credit Karma, don't need credit Karma, So tried of Sales Gimmicks. Now get notifications from something I don't want.
Date published: 2022-02-27
Rated 3 out of 5 by from Did not work well this year I have used turbo tax for over 10 years. This year I could not get it to transfer my info from last years taxes to this years taxes. Also had a problem with a state tax form.
Date published: 2022-02-27
Rated 3 out of 5 by from Great title The expert that helped was very knowledgeable about tax laws and filing procedures. She was very friendly and made me feel confident and relaxed.
Date published: 2022-02-27
Rated 5 out of 5 by from Very friendly! Very helpful when filling in required information.
Date published: 2022-02-27
Rated 5 out of 5 by from Fantastic Everything was great. Clear guide without needing an expert. I did need help at some point when i got stuck but by the time i needed help it was done.
Date published: 2022-02-27
Rated 5 out of 5 by from User Friendly TubroTax is very user friendly. Just follow the steps and taxes are prepared within 30 minutes.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to Understand I use Turbo Tax because it is a comprehensive system that is easy to navigate and understand.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6584