TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Steve was wonderful! I ended up having to bump up my return from the $115 to $199 rate because the system kept erroring saying I needed to attach a form. Had it not been for this I think I could have filed successfully and not had to increase the rate, so that was a tad frustrating. My issue was with the 1099-NEC form saying I needed to attach a schedule C i've never had that problem in all the years of doing taxes through turbo tax, not sure if it has to do with the form changing from 1099-MISC. Anyhow, the first agent I spoke with did not seem to be a CPA, they were primarily helping my navigate the site and didn't seem to be able to answer my questions, she abruptly without notice put me on hold or possibly back in the wait queue, which I found very frustrating. The second agent I spoke to Steve was a ray of sunshine - incredibly kind and really did want to make sure all my questions were answered, he acted interested and invested and that it really what great customer service is all about. We were finally able to identify what was going wrong, after several attempts, and he also helped me identify where to add tuition reimbursement through my company which I would have missed. Thanks Steve!
Date published: 2021-03-14
Rated 5 out of 5 by from So easy Turbo Tax is so easy to use and they explain everything one needs to know what to do.
Date published: 2021-03-14
Rated 5 out of 5 by from VERY EASY WALKED ME THROUGH EVEY STEP...I WILL DEFINITELY USE THEM AGAIN NEXT YEAR.
Date published: 2021-03-14
Rated 5 out of 5 by from Always easy and effortless Easy & Effortless, as always. Never have to worry about any misinformation.
Date published: 2021-03-14
Rated 4 out of 5 by from Turbo Tax is nice it is very helful and easy. if you just follow the steps you will get it done.
Date published: 2021-03-14
Rated 5 out of 5 by from Awesome The help that I get is great. I cant believe how easy this is.. I Love it
Date published: 2021-03-14
Rated 5 out of 5 by from Its awesome Very easy to used. I feel very good doin the taxes by myself
Date published: 2021-03-14
Rated 1 out of 5 by from TurboTax lying to me cost me a month of my time When I decided to file my federal taxes in February, my state did not have the tax forms ready. The TurboTax software assured me that I would be able to file my state taxes as soon as the forms were ready, and that I should go ahead and file my federal returns. 6 weeks later, I still had not received the email the software had promised me, so I checked myself and my state had the forms ready. When I went to efile my state returns, the software refused to file state separately from federal. After two hours on the phone with customer service, I find out that my state won't accept efiled taxes separately from the federal taxes. So, now I get to file my state taxes by mail, despite having been assured by TurboTax that I would be able to file electronically I would expect a company that writes tax software to know something about tax law, but apparently, I would be wrong.
Date published: 2021-03-14
Rated 5 out of 5 by from Easy Breezy Been using TurboTax for a few years now and the format and simplified questions make doing taxes nice and easy!
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is awesome! Easy, read and click. Look, just saying, very easy.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6584
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Steve was wonderful! I ended up having to bump up my return from the $115 to $199 rate because the system kept erroring saying I needed to attach a form. Had it not been for this I think I could have filed successfully and not had to increase the rate, so that was a tad frustrating. My issue was with the 1099-NEC form saying I needed to attach a schedule C i've never had that problem in all the years of doing taxes through turbo tax, not sure if it has to do with the form changing from 1099-MISC. Anyhow, the first agent I spoke with did not seem to be a CPA, they were primarily helping my navigate the site and didn't seem to be able to answer my questions, she abruptly without notice put me on hold or possibly back in the wait queue, which I found very frustrating. The second agent I spoke to Steve was a ray of sunshine - incredibly kind and really did want to make sure all my questions were answered, he acted interested and invested and that it really what great customer service is all about. We were finally able to identify what was going wrong, after several attempts, and he also helped me identify where to add tuition reimbursement through my company which I would have missed. Thanks Steve!
Date published: 2021-03-14
Rated 5 out of 5 by from So easy Turbo Tax is so easy to use and they explain everything one needs to know what to do.
Date published: 2021-03-14
Rated 5 out of 5 by from VERY EASY WALKED ME THROUGH EVEY STEP...I WILL DEFINITELY USE THEM AGAIN NEXT YEAR.
Date published: 2021-03-14
Rated 5 out of 5 by from Always easy and effortless Easy & Effortless, as always. Never have to worry about any misinformation.
Date published: 2021-03-14
Rated 4 out of 5 by from Turbo Tax is nice it is very helful and easy. if you just follow the steps you will get it done.
Date published: 2021-03-14
Rated 5 out of 5 by from Awesome The help that I get is great. I cant believe how easy this is.. I Love it
Date published: 2021-03-14
Rated 5 out of 5 by from Its awesome Very easy to used. I feel very good doin the taxes by myself
Date published: 2021-03-14
Rated 1 out of 5 by from TurboTax lying to me cost me a month of my time When I decided to file my federal taxes in February, my state did not have the tax forms ready. The TurboTax software assured me that I would be able to file my state taxes as soon as the forms were ready, and that I should go ahead and file my federal returns. 6 weeks later, I still had not received the email the software had promised me, so I checked myself and my state had the forms ready. When I went to efile my state returns, the software refused to file state separately from federal. After two hours on the phone with customer service, I find out that my state won't accept efiled taxes separately from the federal taxes. So, now I get to file my state taxes by mail, despite having been assured by TurboTax that I would be able to file electronically I would expect a company that writes tax software to know something about tax law, but apparently, I would be wrong.
Date published: 2021-03-14
Rated 5 out of 5 by from Easy Breezy Been using TurboTax for a few years now and the format and simplified questions make doing taxes nice and easy!
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is awesome! Easy, read and click. Look, just saying, very easy.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6584