TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from 2020 not as user friendly as prior versions. Things that should revert to previous: 1- Printing of forms necessary for mailing in state returns. It was much more obvious in earlier versions. It seems like they are pushing you to E-file state.. In my case why should I spend the extra money ($20 ish) when I owe the state money??? 2- It seemed like there was a screen that said what was necessary to include with the mailed in state return... I think I saw it once, but was not able to find it again. 3- If I recall correctly in prior versions when you were working on possible deductions there was a hint that certain types of deductions had to be more then xx % of gross adjusted income. I don't see that in here... so you have to enter values to determine if the items are deductible (if you add them and the amounts are not enough it tells you "too bad, not deductible, it needs to be over xx % of income." If you had the guidance earlier you could see if it was worthwhile trying to find the values to use. Other item- ran the check for errors twice and resolved them all prior to e-file. I had to step away for a while, when I came back it found several more errors that needed correction- why didn't it find those the earlier review??
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax was extremely user-friendly, thorough and easy to use. I highly recommend it to ALL!
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax experience Turbotax was simple and easy to use. I went through the prompt and got back a pretty good amount of money.
Date published: 2021-03-13
Rated 5 out of 5 by from Amazing was easy to do myself and was easy enough had little help from my son too and with each other got this done in weak
Date published: 2021-03-13
Rated 5 out of 5 by from awesome Easy to use .Thank you turbotax. For someone with no knowledge about taxes
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax makes filing taxes fun and I thought it was awesome because it was free
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome Everything are presented clearly that I completed it with no support.
Date published: 2021-03-13
Rated 1 out of 5 by from ugh i wanted to clear my taxes and couldn't so im annoyed
Date published: 2021-03-13
Rated 5 out of 5 by from Turbotax, easy enough if it isn't the first time I did need help since this was my first time and I was completely confused but now it should be a lot easier next year. The help I received was great. Many thanks.
Date published: 2021-03-13
Rated 5 out of 5 by from Love Turbo Tax Very easy to complete each step. Have been using Turbo Tax for a few years now and never a problem.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6584
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from 2020 not as user friendly as prior versions. Things that should revert to previous: 1- Printing of forms necessary for mailing in state returns. It was much more obvious in earlier versions. It seems like they are pushing you to E-file state.. In my case why should I spend the extra money ($20 ish) when I owe the state money??? 2- It seemed like there was a screen that said what was necessary to include with the mailed in state return... I think I saw it once, but was not able to find it again. 3- If I recall correctly in prior versions when you were working on possible deductions there was a hint that certain types of deductions had to be more then xx % of gross adjusted income. I don't see that in here... so you have to enter values to determine if the items are deductible (if you add them and the amounts are not enough it tells you "too bad, not deductible, it needs to be over xx % of income." If you had the guidance earlier you could see if it was worthwhile trying to find the values to use. Other item- ran the check for errors twice and resolved them all prior to e-file. I had to step away for a while, when I came back it found several more errors that needed correction- why didn't it find those the earlier review??
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax was extremely user-friendly, thorough and easy to use. I highly recommend it to ALL!
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax experience Turbotax was simple and easy to use. I went through the prompt and got back a pretty good amount of money.
Date published: 2021-03-13
Rated 5 out of 5 by from Amazing was easy to do myself and was easy enough had little help from my son too and with each other got this done in weak
Date published: 2021-03-13
Rated 5 out of 5 by from awesome Easy to use .Thank you turbotax. For someone with no knowledge about taxes
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax makes filing taxes fun and I thought it was awesome because it was free
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome Everything are presented clearly that I completed it with no support.
Date published: 2021-03-13
Rated 1 out of 5 by from ugh i wanted to clear my taxes and couldn't so im annoyed
Date published: 2021-03-13
Rated 5 out of 5 by from Turbotax, easy enough if it isn't the first time I did need help since this was my first time and I was completely confused but now it should be a lot easier next year. The help I received was great. Many thanks.
Date published: 2021-03-13
Rated 5 out of 5 by from Love Turbo Tax Very easy to complete each step. Have been using Turbo Tax for a few years now and never a problem.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6584