TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Online Turbo Tax The online Turbo Tax product is user friendly, yet they proposed an up sell intended for a business owner that wasn’t relevant. I accidentally purchased this and contacted them through emailed/called for a refund. Still have not heard back and disappointed they are not customer centric in resolving issues so I was charged $170 (vs. $60). I recommend a better process and promptness in managing to customer issues.
Date published: 2021-03-25
Rated 5 out of 5 by from Simple. Easy 6th year using TurboTax. I'll come back again next year.
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax is Fantastic! This is my first time trying it for myself & the experience was awesome!
Date published: 2021-03-25
Rated 5 out of 5 by from quick easy helpful Straightforward and thorough process. easy to save and go back. helpful when return was rejected for information i didnt know i needed
Date published: 2021-03-25
Rated 2 out of 5 by from Process is too long Paul my CPA was awesome personally speaking I would definitely use Paul again, very knowledgeable etc. But the process of receiving information regarding refund/payment takes too long, for the same money I can sit in front of my original tax person and find out the same day the same info that day, I didn’t have to wait a few days to find everything out. Paul yes... your process and the money you pay def No!! I probably will not use your service next year * WHY DO I HAVE TO AGREE TO TERMS DO NOT SELL MY INFO DO NOT SEND ME EMAILS OR MARKETING INFO ON PRODUCTS
Date published: 2021-03-25
Rated 5 out of 5 by from Turbo tax is amazing Its very engaging and exciting to see how much n big your tax refund is going to be!!!!!
Date published: 2021-03-25
Rated 5 out of 5 by from Simple Just Have All Your Documents Handy, and your'e Dandy!
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax is much better than expected I really liked it, it is really fast and easy to use
Date published: 2021-03-25
Rated 5 out of 5 by from I LOVE THIS SOFTWARE TT makes it easy and very doable for the average citizen. The step by step guidance is extremely helpful. It is not only helpful but also creates a learning experience
Date published: 2021-03-25
Rated 5 out of 5 by from Turbotax is awesome I love turbotax. They are truly grateful they help me get my taxes done
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 6547
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Online Turbo Tax The online Turbo Tax product is user friendly, yet they proposed an up sell intended for a business owner that wasn’t relevant. I accidentally purchased this and contacted them through emailed/called for a refund. Still have not heard back and disappointed they are not customer centric in resolving issues so I was charged $170 (vs. $60). I recommend a better process and promptness in managing to customer issues.
Date published: 2021-03-25
Rated 5 out of 5 by from Simple. Easy 6th year using TurboTax. I'll come back again next year.
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax is Fantastic! This is my first time trying it for myself & the experience was awesome!
Date published: 2021-03-25
Rated 5 out of 5 by from quick easy helpful Straightforward and thorough process. easy to save and go back. helpful when return was rejected for information i didnt know i needed
Date published: 2021-03-25
Rated 2 out of 5 by from Process is too long Paul my CPA was awesome personally speaking I would definitely use Paul again, very knowledgeable etc. But the process of receiving information regarding refund/payment takes too long, for the same money I can sit in front of my original tax person and find out the same day the same info that day, I didn’t have to wait a few days to find everything out. Paul yes... your process and the money you pay def No!! I probably will not use your service next year * WHY DO I HAVE TO AGREE TO TERMS DO NOT SELL MY INFO DO NOT SEND ME EMAILS OR MARKETING INFO ON PRODUCTS
Date published: 2021-03-25
Rated 5 out of 5 by from Turbo tax is amazing Its very engaging and exciting to see how much n big your tax refund is going to be!!!!!
Date published: 2021-03-25
Rated 5 out of 5 by from Simple Just Have All Your Documents Handy, and your'e Dandy!
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax is much better than expected I really liked it, it is really fast and easy to use
Date published: 2021-03-25
Rated 5 out of 5 by from I LOVE THIS SOFTWARE TT makes it easy and very doable for the average citizen. The step by step guidance is extremely helpful. It is not only helpful but also creates a learning experience
Date published: 2021-03-25
Rated 5 out of 5 by from Turbotax is awesome I love turbotax. They are truly grateful they help me get my taxes done
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 6547