TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Poor functionality The whole reason I used turbotax was to avoid problems with the IRS receiving and processing mail-in returns. I've provided all the correct information and my e-file through turbotax has been repeatedly rejected. Waste of money.
Date published: 2022-02-26
Rated 5 out of 5 by from Marcus Helped me out in less then 10 minutes. He found the issue I’ve been frustrated with for last week!! I appreciate it!! Mahalo and aloha from HAWAII!!
Date published: 2022-02-26
Rated 1 out of 5 by from Easy to use, advise was bad and killed my dream. I've used Turbo Tax for many many years. I never had a problem and always liked it. The app is easy to use and I blindly followed whatever advice that was provided by the so called 'tax experts'. I started a little business in 2016 and relied on the tax advice from the crack team at Turbo tax to help me in the process. I just happen to get audited starting in 2020. What a nightmare!!! There were so many bits of advice from the Turbo Tax team that were incorrect that it cost me thousands of dollars, 2 years of my time, and additional audits that are not over yet. I even bought the addon for representation at an audit and that was super unhelpful. They were terrible communicators and had no useful information. I spent a year rehashing the same numbers 5 different ways. I have EVERY SINGLE receipt and still the IRS won't accept stuff but they won't tell me what specifically they have a problem with. It is super stressful and it wore me down. The only saving grace was that it occurred during COVID so I had plenty of time to work on it. All in all, I compare it to Health Insurance. It's great while you are healthy but once you actually need to use it, then it sucks. Now that my little business has been run over by the IRS and COVID. Its killed the dream. I know you are probably thinking that I can't believe that she went back to Turbo Tax after all that. I did come back and I'm wondering why I did also. I asked a question of the team and had a meltdown crying because I couldn't trust her answer. I guess I did because ease of use now that I'm on just a straight W2 and the business is gone. It's good for straight W2 stuff. I would say though don't trust the advise of the team. Consider yourself on your own if anything bad happens.
Date published: 2022-02-26
Rated 5 out of 5 by from Still loving Turbo Tax! I have used Turbo Tax for so many years, such a great, easy program to use. So much better than those supersized books!
Date published: 2022-02-26
Rated 5 out of 5 by from great It walked me through each step and was simple for someone not familiar with the tax process
Date published: 2022-02-26
Rated 5 out of 5 by from Excellent way to do your taxes Have used this for years and have had no issues. Highly recommend.
Date published: 2022-02-26
Rated 5 out of 5 by from thanks turbo tax I file with Turbo Tax every year. They make it easy and fast with all the help you could need. This year I struggled with an error and Turbo Tax representatives were able to connect with me at home and fix my errors in no time. I am able to file in the comfort of my home.
Date published: 2022-02-26
Rated 5 out of 5 by from Love it I can't recommend it enough. As painful as taxes are, TurboTax makes it surprisingly bearable!
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax makes it easy to file! TurboTax made the process easy for me and helped with all the documents i needed.
Date published: 2022-02-26
Rated 5 out of 5 by from This was so easy! So I had never filed my taxes before. The process was super simple and walked me through every step. My tax expert was awesome and really helpful. I could contact him any time day or night. The best part was it was FREE!
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6542
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Poor functionality The whole reason I used turbotax was to avoid problems with the IRS receiving and processing mail-in returns. I've provided all the correct information and my e-file through turbotax has been repeatedly rejected. Waste of money.
Date published: 2022-02-26
Rated 5 out of 5 by from Marcus Helped me out in less then 10 minutes. He found the issue I’ve been frustrated with for last week!! I appreciate it!! Mahalo and aloha from HAWAII!!
Date published: 2022-02-26
Rated 1 out of 5 by from Easy to use, advise was bad and killed my dream. I've used Turbo Tax for many many years. I never had a problem and always liked it. The app is easy to use and I blindly followed whatever advice that was provided by the so called 'tax experts'. I started a little business in 2016 and relied on the tax advice from the crack team at Turbo tax to help me in the process. I just happen to get audited starting in 2020. What a nightmare!!! There were so many bits of advice from the Turbo Tax team that were incorrect that it cost me thousands of dollars, 2 years of my time, and additional audits that are not over yet. I even bought the addon for representation at an audit and that was super unhelpful. They were terrible communicators and had no useful information. I spent a year rehashing the same numbers 5 different ways. I have EVERY SINGLE receipt and still the IRS won't accept stuff but they won't tell me what specifically they have a problem with. It is super stressful and it wore me down. The only saving grace was that it occurred during COVID so I had plenty of time to work on it. All in all, I compare it to Health Insurance. It's great while you are healthy but once you actually need to use it, then it sucks. Now that my little business has been run over by the IRS and COVID. Its killed the dream. I know you are probably thinking that I can't believe that she went back to Turbo Tax after all that. I did come back and I'm wondering why I did also. I asked a question of the team and had a meltdown crying because I couldn't trust her answer. I guess I did because ease of use now that I'm on just a straight W2 and the business is gone. It's good for straight W2 stuff. I would say though don't trust the advise of the team. Consider yourself on your own if anything bad happens.
Date published: 2022-02-26
Rated 5 out of 5 by from Still loving Turbo Tax! I have used Turbo Tax for so many years, such a great, easy program to use. So much better than those supersized books!
Date published: 2022-02-26
Rated 5 out of 5 by from great It walked me through each step and was simple for someone not familiar with the tax process
Date published: 2022-02-26
Rated 5 out of 5 by from Excellent way to do your taxes Have used this for years and have had no issues. Highly recommend.
Date published: 2022-02-26
Rated 5 out of 5 by from thanks turbo tax I file with Turbo Tax every year. They make it easy and fast with all the help you could need. This year I struggled with an error and Turbo Tax representatives were able to connect with me at home and fix my errors in no time. I am able to file in the comfort of my home.
Date published: 2022-02-26
Rated 5 out of 5 by from Love it I can't recommend it enough. As painful as taxes are, TurboTax makes it surprisingly bearable!
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax makes it easy to file! TurboTax made the process easy for me and helped with all the documents i needed.
Date published: 2022-02-26
Rated 5 out of 5 by from This was so easy! So I had never filed my taxes before. The process was super simple and walked me through every step. My tax expert was awesome and really helpful. I could contact him any time day or night. The best part was it was FREE!
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6542