TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Easy to aUse I feel the basic Turbo tax should be about $15 less than you charge. Otherwise very user friendly!!
Date published: 2022-02-26
Rated 5 out of 5 by from This was great It was so easy, it was fantastic. I totally and completely enjoyed it
Date published: 2022-02-26
Rated 4 out of 5 by from Too much cutsies The actual preparation of the tax return was smooth and understandable. It felt a little like magic when I couldn't see where my numbers were going, but I was able to look at the actual completed return before I filed. It looked good. I had to go looking for some things that I didn't see right away. The smiley/frowny faces and other animation was annoying.
Date published: 2022-02-26
Rated 3 out of 5 by from Need additional forms I was preparing a testamentary trust return. Forms 1099-OID and 1099-R are not in the software. I spent hours trying to figure out how to proceed and talked to three individuals in your support center. Finally, one of your CPAs helped me with work arounds. How difficult can it be to add those forms to the software? I made similar comments last year. It makes me want to look elsewhere
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome It was trying but easy to understand. Awesome..thanks
Date published: 2022-02-26
Rated 5 out of 5 by from Great Service! Been filing with TurboTax for 7 years now. Every year it gets better and easier. They have helped me get better at filing my own taxes. They are always there if I have a question - no matter what or when.
Date published: 2022-02-26
Rated 5 out of 5 by from this was nice this was nice thanks for saving me money, last year was over $300 for tax services through a accountant
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is Great Pretty simple!! People are always available to help!
Date published: 2022-02-26
Rated 5 out of 5 by from Very Happy with Turbo Tax Cindy was excellent at helping out with my problems and walking me through everything step by step
Date published: 2022-02-26
Rated 4 out of 5 by from Turbo Tax It was great. the only concern is that at the end, it charges you for something you have not used. I had to call customer service to get it taken care of. If not, i would have paid for something I did not use (features I did not use). So, if Turbo tax could make sure they arrange it in a way that people dont pay for things they did not use and only pay for what they have agreed to. thanks
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6537
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to aUse I feel the basic Turbo tax should be about $15 less than you charge. Otherwise very user friendly!!
Date published: 2022-02-26
Rated 5 out of 5 by from This was great It was so easy, it was fantastic. I totally and completely enjoyed it
Date published: 2022-02-26
Rated 4 out of 5 by from Too much cutsies The actual preparation of the tax return was smooth and understandable. It felt a little like magic when I couldn't see where my numbers were going, but I was able to look at the actual completed return before I filed. It looked good. I had to go looking for some things that I didn't see right away. The smiley/frowny faces and other animation was annoying.
Date published: 2022-02-26
Rated 3 out of 5 by from Need additional forms I was preparing a testamentary trust return. Forms 1099-OID and 1099-R are not in the software. I spent hours trying to figure out how to proceed and talked to three individuals in your support center. Finally, one of your CPAs helped me with work arounds. How difficult can it be to add those forms to the software? I made similar comments last year. It makes me want to look elsewhere
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome It was trying but easy to understand. Awesome..thanks
Date published: 2022-02-26
Rated 5 out of 5 by from Great Service! Been filing with TurboTax for 7 years now. Every year it gets better and easier. They have helped me get better at filing my own taxes. They are always there if I have a question - no matter what or when.
Date published: 2022-02-26
Rated 5 out of 5 by from this was nice this was nice thanks for saving me money, last year was over $300 for tax services through a accountant
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is Great Pretty simple!! People are always available to help!
Date published: 2022-02-26
Rated 5 out of 5 by from Very Happy with Turbo Tax Cindy was excellent at helping out with my problems and walking me through everything step by step
Date published: 2022-02-26
Rated 4 out of 5 by from Turbo Tax It was great. the only concern is that at the end, it charges you for something you have not used. I had to call customer service to get it taken care of. If not, i would have paid for something I did not use (features I did not use). So, if Turbo tax could make sure they arrange it in a way that people dont pay for things they did not use and only pay for what they have agreed to. thanks
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6537