TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Its OK. Major tax items left out, unfortunately. TurboTax for 1120S is generally OK. But this year with PPP loans that were forgiven were a complete mess. There is virtually no synergy between the federal and state filing for this, and it can be very confusing for those who only rely on the easy entry method that TurboTax is known for. PPP guidance was non existent which makes no sense at all because the process is actually quite easy, leaving no excuse to just skim around the topic all together.
Date published: 2021-03-13
Rated 1 out of 5 by from This year was terrible! My entire experience this year was completely terrible. First, I paid extra to do a live expert review and to get help filing my taxes because my tax situation this year was somewhat complicated. I went with the "do my taxes for me option". This began on 21 JAN 2021. I was contacted almost immediately by one of the tax experts who assured me they would be able to help. He did not help. In fact after day one it took absolutely forever to get any sort of response from him. Despite me having everything he needed uploaded in a timely fashion, he was still asking for forms which I had already uploaded to the system. I know he saw said forms because he was the one who changed the file names of them in the system. Then, despite me asking specific questions about my return status, he couldn't answer any of them. He kept blaming any sort of delay on the "standards team" who apparently have to review everything he was doing. Why have an "expert" do your taxes if there is a "team" of people who have to look over his shoulder? When he did take the time to answer questions, his answers were always provided in a very "accountant" type of way, not once did he take the time to explain anything to me, just kept repeating himself. He was also very unwilling to help when I did need it. On top of it all, there is no way to contact TurboTax to get a new Tax Expert if you feel like you need one. By 05 MAR 2021 my taxes still weren't completed. I finally got fed up with the guy and asked him to give me control over my own taxes again. I'm still having to pay Turbotax the hefty fee for the additional service even though I ultimately filed my taxes myself. Also, I believe Turbotax charged me for filing a state tax return that I didn't even file! Next year, I'll just go to H&R Block. Thanks for nothing Turbo Tax. You've lost a loyal customer.
Date published: 2021-03-13
Rated 2 out of 5 by from MD state efile I was unable to file my MD state return electronically because the transition to Intuit to pay for the return was not working. After waiting a week, updating Turbo Tax for MD, the problem was not fixed and I am now forced to file MD by mail because Turbo Tax will not recognize that my federal return was filed electronically and accepted by the IRS
Date published: 2021-03-13
Rated 5 out of 5 by from Greatness happens!!!! Five years and going strong with this organization. Their customer service chat experts are so helpful and will guide you through any issue you may have. Awesome!!!
Date published: 2021-03-13
Rated 4 out of 5 by from Super easy Always has a tax expert do my taxes, always thought it was easier... turns out i was wrong!
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo tax is awesome Quick and easy for a first time filer turbo tax is awesome
Date published: 2021-03-13
Rated 5 out of 5 by from It was very easy to use I needed to get my taxes done. It was easy to use and safe with my information.
Date published: 2021-03-13
Rated 5 out of 5 by from good product positive easy to use but getting a little more expensive each year
Date published: 2021-03-13
Rated 5 out of 5 by from LOVE! Did my business taxes in 1 hour 8 minutes. New Personal Record!
Date published: 2021-03-13
Rated 2 out of 5 by from It didn't work for IL but I had to pay anyways I tried the online version and the download version and neither worked for IL. It charged me an extra $25 for a state even though I only efiled once I will not use again unless I get a refund.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6531
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Its OK. Major tax items left out, unfortunately. TurboTax for 1120S is generally OK. But this year with PPP loans that were forgiven were a complete mess. There is virtually no synergy between the federal and state filing for this, and it can be very confusing for those who only rely on the easy entry method that TurboTax is known for. PPP guidance was non existent which makes no sense at all because the process is actually quite easy, leaving no excuse to just skim around the topic all together.
Date published: 2021-03-13
Rated 1 out of 5 by from This year was terrible! My entire experience this year was completely terrible. First, I paid extra to do a live expert review and to get help filing my taxes because my tax situation this year was somewhat complicated. I went with the "do my taxes for me option". This began on 21 JAN 2021. I was contacted almost immediately by one of the tax experts who assured me they would be able to help. He did not help. In fact after day one it took absolutely forever to get any sort of response from him. Despite me having everything he needed uploaded in a timely fashion, he was still asking for forms which I had already uploaded to the system. I know he saw said forms because he was the one who changed the file names of them in the system. Then, despite me asking specific questions about my return status, he couldn't answer any of them. He kept blaming any sort of delay on the "standards team" who apparently have to review everything he was doing. Why have an "expert" do your taxes if there is a "team" of people who have to look over his shoulder? When he did take the time to answer questions, his answers were always provided in a very "accountant" type of way, not once did he take the time to explain anything to me, just kept repeating himself. He was also very unwilling to help when I did need it. On top of it all, there is no way to contact TurboTax to get a new Tax Expert if you feel like you need one. By 05 MAR 2021 my taxes still weren't completed. I finally got fed up with the guy and asked him to give me control over my own taxes again. I'm still having to pay Turbotax the hefty fee for the additional service even though I ultimately filed my taxes myself. Also, I believe Turbotax charged me for filing a state tax return that I didn't even file! Next year, I'll just go to H&R Block. Thanks for nothing Turbo Tax. You've lost a loyal customer.
Date published: 2021-03-13
Rated 2 out of 5 by from MD state efile I was unable to file my MD state return electronically because the transition to Intuit to pay for the return was not working. After waiting a week, updating Turbo Tax for MD, the problem was not fixed and I am now forced to file MD by mail because Turbo Tax will not recognize that my federal return was filed electronically and accepted by the IRS
Date published: 2021-03-13
Rated 5 out of 5 by from Greatness happens!!!! Five years and going strong with this organization. Their customer service chat experts are so helpful and will guide you through any issue you may have. Awesome!!!
Date published: 2021-03-13
Rated 4 out of 5 by from Super easy Always has a tax expert do my taxes, always thought it was easier... turns out i was wrong!
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo tax is awesome Quick and easy for a first time filer turbo tax is awesome
Date published: 2021-03-13
Rated 5 out of 5 by from It was very easy to use I needed to get my taxes done. It was easy to use and safe with my information.
Date published: 2021-03-13
Rated 5 out of 5 by from good product positive easy to use but getting a little more expensive each year
Date published: 2021-03-13
Rated 5 out of 5 by from LOVE! Did my business taxes in 1 hour 8 minutes. New Personal Record!
Date published: 2021-03-13
Rated 2 out of 5 by from It didn't work for IL but I had to pay anyways I tried the online version and the download version and neither worked for IL. It charged me an extra $25 for a state even though I only efiled once I will not use again unless I get a refund.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6531